Part of the Intertain Group, Vera&John is a rising start in the online casino space. The betting website promises a decent selection of slots, progressive jackpots, roulette, blackjack, and other table games. In fact, in very few of our casino reviews are both the players and industry experts so consistently positive. This is probably in part due to the enticing welcome bonuses and high-quality mobile apps.
However, our task is to examine all aspects of Vera&John’s offering, from their deposit and withdrawal options to their live chat support and selection of casino games. Along the way, we will also uncover their latest sign up bonuses and free spins promotions.
Sign up bonuses at Vera&John are generous. Deposit bonuses have been known to exceed £500 while no deposit bonuses have included free spins on slots and free casino money. Equally as important, bonus terms and conditions are fair and transparent, while wagering requirements are around the industry average.
We also like the frequency of Vera and John casino coupon codes. The website is regularly updated with unmissable welcome bonuses. Lastly, we noticed that Vera and John signup bonuses are varied, appealing to both slot players and table game enthusiasts.
Bonus offers in United States today :
Sign Up Offer
1. 200% up to €100 + 100 Free Spins 2. 100% up to €100 + 100 Free Spins 3. 200% up to €100
Not available in United States
With Vera&John’s welcome bonus package, new players can receive:
200% bonus and 100 bonus spins on the first deposit
100% bonus and 100 bonus spins on the second deposit
200% bonus on the third deposit
Note the maximum bonus allowed is €100 for the first three deposits.
Players will receive 10 bonus spins per day and you must log in to your Vera&John account within 24 hours to claim your bonus spins. If you receive two sets of bonus spins on the same day, you must log in twice to claim both sets.
Bonus spins are available on the following games:
Hansel and Gretel
Wild Wild West
Aloha! Cluster Pays
You must deposit a minimum of €10 to claim this signup offer. Also, the deposit money is only used once your initial deposit has been wagered.
This welcome bonus comes with a 40x wagering requirement. However, unlike most online casinos, wagering requirements only apply to the bonus funds and associated winnings. So you can withdraw your deposit and any winnings before you use the bonus and only forfeit the bonus.
The maximum bet you can place with the welcome bonus is €6.25 on slot games and €25 on table games. Any bets made above this amount may lead to Vera&John confiscating your bonus and any winnings.
You have 30 days to meet wagering requirements. Failure to do so may lead to Vera&John withholding any remaining bonus funds and associated winnings.
Available in: Aland Islands, Austria, Brazil, Chile, Czech Republic, Denmark, Finland, Japan, New Zealand, Norway, Peru, Serbia, Suriname, Svalbard And Jan Mayen, Sweden, Switzerland
Vera&John does not currently have any active bonus codes.
Refer a Friend
Vera&John does not offer any rewards for referring a friend.
There is no shortage of enticing promotions at Vera&John. There are table game tournaments, seasonal deals, raffles, and slot competitions. Prizes range from casino coupons and bonus spins to tickets to major sports events, including the football World Cup.
Essentially, Vera&John players always have a host of offers to get involved with, keeping play exciting and huge prizes just a few spins away.
Promotions in United States today :
Tournament Of Terror
Ends in 15 days (October 31, 2018) | Not available in USA
Throughout October, Vera & John will start a new tournament every weekday and weekend - With cash prizes waiting for players who reach the top of the leaderboard.
Monday to Thursday, will have 24-hour tournaments with €/£1,500 in cash prizes. Weekends have longer, 72-hour tournaments, running Friday until Monday with a cash prize pool of €/£5,000 each.
If you don't win a prize, you can still win! Players who qualified for a tournament, but did not get a prize, get automatic entry into the €/£3000 cash prize pool in the Undead Raffle at the end of the month.
In total, the Tournament of Terror prize pool adds up to €/£50,000 in cash for Vera & John players to win in October.
( Click to Enlarge )
Tournament Of Terror
Pros and Cons
Fantastic mobile app
Top-tier software providers
Generous welcome bonus & promotions
Limited payment options
No 24/7 customer support
No awards or nominations have been received
Vera&John welcome a host of enticing new slots
The online casino hopes to establish itself as the go-to for the best slots. And Vera&John customers will now find a new selection of industry favourites, including:
Slot It In
Blaze of Ra
Simply select Brand New from within the search filters and you'll find all the latest and greatest Vera&John slots.
David Flynn appointed new CEO of Vera&John
iGaming veteran, David Flynn, will pave a future path for Vera&John. Flynn served as NYX Gaming’s Executive Vice President of Commerce from 2013 to 2016. He also has leadership experience as CEO of NYX Interactive division from 2010 to 2013.
The new CEO had this to say of his next position: "I am very excited by this new challenge at the Vera&John division. The opportunity to enrich the gaming experience of our customers is an exciting one and I look forward to working closely with colleagues to continue the positive momentum of this business."
Intertain acquires Vera&John’s parent company
There are changes ahead as the Intertain Group acquires Dumarca Holdings, the parent company of the online casino platform Vera&John, for €89.1 million. The initial payment was made predominantly in cash, while the remainder was paid in common shares of Intertain.
Intertain's CEO had this to say of the move: "Vera&John provides immediate accretion and meaningful operating cash flow to our business and gives us access to the growing Nordic markets." The director of Dumarca Holdings stated: "We reviewed alternatives to this deal and felt Intertain was the best partner, given their aligned interest and exciting growth prospects."
The deal helps cement Vera&John's bright future, giving it both the resources and experience to drive future growth and enhance customer value.
Players will find a generous selection of casino games at Vera&John. There are numerous table games, including roulette, blackjack, baccarat, and poker. There is, of course, also an extensive selection of classic and modern video slots. We were also pleased to see massive progressive jackpots, numerous video poker titles and a substantial Live Casino.
But despite the broad selection, several casino games are unavailable, including:
Pai Gow Poker
Vera&John’s casino games and betting products are accessible from the majority of popular devices.
Few betting websites offer titles from so many top software providers. In fact, you can find casino games from almost every big name in the industry, including NetEnt, IGT, and Microgaming.
This means players can choose between cutting-edge titles and games of all styles for every type of player. And of course with leading software suppliers, the finest quality visuals and sound are also guaranteed, promising a superior user experience.
Unsurprisingly then, this is the area Vera&John scored highest in our review.
Big Time Gaming
Lightning Box Games
Red Tiger Gaming
Side City Studios
With over 600 premium quality slots to choose from, there are plenty of classic, video, and 3D online pokies to keep players busy. Whether you’re a film enthusiast, keen sports fan, or nature fanatic, you’ll find numerous slots that take your fancy. You’ll find pokies from all the big software providers, from Big Time Gaming to Microgaming and iSoftBet.
It was also good to see so many slots with payout percentages in the late nineties. The online casino has also added a neat touch by allowing you to filter your slot search by software provider, their recommendations, newest titles, biggest wins, and more. This saves you having to test drive dozens of slots before you find one that ticks all your boxes.
These are some of the best slots offered by Vera&John, based on our opinion and popularity with players.
After countless hours testing and playing Vera&John slots, a few in particular took our fancy:
Kaiju – For fantasy fanatics, this slot from Elk Studios is guaranteed to tantalise. Follow the cyborg lead and you’ll have 7,776 ways to win and the possibility of winning 1,305 times your initial bet. The mysterious storyline and futuristic visuals are gripping from the first spin.
Hugo – This 10-payline video slot from Play’n GO sees you team up with friendly troll Hugo to bag treasure. Head into the mystical forest and you’ll find numerous symbols that may help you in your quest for riches. In fact, you could even bag 500 times your stake per bonus round.
Zoom – This fruit-themed video slot game from Thunderkick is easy to pick up and packed full of features and stacked wilds. With 6 reels, 64 paylines, bonus games and a max bet of 100, this game is a crowd pleaser.
Sparks – This NetEnt video slot comes with 5 reels and 20 paylines. If you love modern graphics and neon colours then this pokie will capture your imagination. Stakes stretch to £40 and players can choose between One Way mode and Win Both Ways, while utilising the exciting new Expanding Wilds Cloning feature.
Slot It In
Vikings go to Hell
King Kong Fury
Blaze of Ra
Himalayas Roof of Wild
The Legend of Big Foot
Twin Spin Deluxe
Vera&John host around 30 roulette games. Players will find the standard French, European and American classics, along with numerous interesting additions, including Triple Bonus Spin Roulette and 3 Wheel Roulette.
Different styles and player preferences are catered for through the numerous software providers supplying the roulette games. You will find titles from GameVy, Evolution Gaming, NetEnt, and IGT.
We also like that on some live roulette games, bets of up to £75,000 are allowed, ensuring high rolling roulette players will also feel at home at Vera&John.
Red Tiger's Roulette
La Roulette Francaise
Key Bet Roulette
European Roulette Classic
Triple Bonus Spin Roulette
Double Bonus Spin Roulette
3 Wheel Roulette
Roulette Pro - French
Roulette Pro - Advanced
Live Lightning Roulette
Live VIP Roulette
Live Auto-Roulette VIP
Live Auto-Roulette La Partage
Live French Roulette Gold
Live Immersive Roulette
Live American Roulette
Live Automatic Roulette
Live Roulette Pro
VIP Live Roulette
With over 50 titles, the majority of which are live, customers have ample choice of blackjack games at Vera&John.
There are high limit tables for big spenders allowing stakes of up to £5,000, plus tables with bets starting from just £0.50. Players also have the choice between single deck and multi-hand games.
With so many titles, finding a seat on live blackjack tables was never a problem. And every non-live table we played at worked seamlessly, promising a first-rate user experience. So despite our best efforts, we couldn’t find any problems or blackjack criticisms to report.
Red Tiger's Blackjack
Double Exposure Blackjack
European Blackjack Multi Hand
Single Deck Blackjack Multi Hand
Side Bet Blackjack
Lucky 7 Blackjack
Single Deck Blackjack Amaya
Single Deck Blackjack Pro - High Limit
Single Deck Blackjack Pro
Blackjack Pro - High Limit
Live Blackjack V
Live Blackjack A
Live Blackjack B
Live Blackjack C
Live Blackjack D
Live Blackjack E
Live Blackjack F
Live Blackjack G
Live Blackjack H
Live Blackjack J
Live Blackjack K
Live Blackjack L
Live Blackjack M
Live Blackjack Party
Live Blackjack White 1
Live Blackjack White 2
Live Blackjack White 3
Live Blackjack Silver 1
Live Blackjack Silver 2
Live Blackjack Silver 3
Live Blackjack Silver 4
Live Blackjack Silver 5
Live Blackjack Silver 6
Live Blackjack Silver 7
Live Blackjack VIP A
Live Blackjack VIP B
Live Blackjack VIP C
Live Blackjack VIP D
Live Blackjack VIP E
Live Blackjack VIP G
Live Blackjack VIP H
Live Blackjack Platinum VIP
Live Blackjack Fortune VIP
Live Blackjack Grand VIP
Live Blackjack Diamond VIP
VIP Live BlackJack
Common Draw Live BlackJack
Live Blackjack Pro
Common Draw VIP Live Blackjack
Vera&John’s selection of table games is vast. With over 50 games on offer, punters can choose between numerous variations of blackjack, roulette, baccarat, and poker. Yggdrasil Gaming, Push Gaming and Big Time Gaming are just some of the software providers delivering their table games.
The selection of roulette and blackjack games is particularly extensive, with around 15 variations of each. It’s also worth bearing in mind there are several enjoyable but less well-known extras, including Pontoon, Pai Gow Poker, and Punto Banco Pro.
There are around a dozen video poker titles from top software suppliers, including IGT and Play’n GO. Players will find the likes of Jacks or Better, Deuces Wild, and Joker Poker. The only notable absence was All American Video Poker.
Whilst most titles were sleek and entertaining, we did experience some minor technical glitches and delays with some games. Fortunately, Vera&John’s customer service team were quick to offer assistance.
Overall, video poker veterans may tire with the limited selection available, but the majority of active players will be content with Vera&John’s offering.
Video Poker Games
Video Poker Games
Jacks or Better
Double Double Bonus Video Poker
Play4 Joker Poker
10 Play Draw Poker
5 Play Draw Poker
Jackpot Poker Multi Hand
Joker Poker Multi Hand
Deuces Wild Multi Hand
Jacks or Better Multi Hand
Game King Jacks or Better
Game King Double Double Bonus Poker
Game King Double Bonus Poker
Game King Bonus Poker
Vera&John’s Live Casino is undoubtedly a cut above the offering found at most betting websites. Players can choose between Casino Cosmopolitan, powered by NetEnt, and Casino Paris, supplied by Evolution Gaming.
The former hosts around a dozen blackjack and roulette titles. However, these tables are geared towards big spenders, with maximum bets stretching to £75,000. Each game is interactive and promises a fully immersive user experience. Croupiers are polite and players won’t usually struggle to find a seat.
Select John&Vera’s Casino Paris and you’ll be met with the industry standard Live Casino selection from Evolution Gaming. Here you will find a greater variety of games, including baccarat and poker. And whilst we preferred the gameplay and feel of the titles in Casino Paris, the maximum stakes are much lower than in Casino Cosmopolitan.
Live Casino Games
Three Card Poker
Ultimate Texas Hold'em
Speed Baccarat A
Speed Baccarat B
No Commission Baccarat
Baccarat Control Squeeze
Blackjack White 1
Blackjack White 2
Blackjack White 3
Blackjack Silver 1
Blackjack Silver 2
Blackjack Silver 3
Blackjack Silver 4
Blackjack Silver 5
Blackjack Silver 6
Blackjack Silver 7
Blackjack VIP A
Blackjack VIP B
Blackjack VIP C
Blackjack VIP D
Blackjack VIP E
Blackjack VIP G
Blackjack VIP H
Blackjack Platinum VIP
Blackjack Fortune VIP
Blackjack Grand VIP
Blackjack Diamond VIP
Auto-Roulette La Partage
French Roulette Gold
VIP Live BlackJack
Common Draw Live BlackJack
Common Draw VIP Live Blackjack
Live Roulette Pro
VIP Live Roulette
There are five baccarat games to choose from, including both live and non-live titles. They are supplied by industry heavyweights, NetEnt, Evolution Gaming, and Play’n GO. As a result, you can expect state-of-the-art graphics and intuitive gameplay. And although five titles may feel like a limited selection, John&Vera’s baccarat collection is still more varied than many online casinos.
Players will find approximately 25 progressive jackpots at Vera&John. This includes the likes of Mega Moolah and Hall of Gods, both of which have created millionaires. You’ll also find some less well-known but equally entertaining titles, including Grim Muerto and 7 Sins.
So if you dream of joining the list of victorious jackpot winners, Vera&John have all the tools you need. And as you can see below, they’ve already had the pleasure of informing some of their customers of hefty wins.
Top Progressive Jackpots
Hall of Gods
MegaJackpots Isle O'Plenty
MegaJackpots Star Lanterns
All Jackpot Games
Mega Moolah Isis
Hall of Gods
MegaJackpots Isle O'Plenty
MegaJackpots Star Lanterns
MegaJackpots Golden Goddess
MegaJackpots Siberian Storm
MegaJackpots Wolf Run
Holmes & the Stolen Stones
Bell of Fortune
November 12 2017
Hall of Gods
September 6 2016
March 21 2016
Hall of Gods
January 25 2016
March 22 2014
Vera&John’s casino games are available from their mobile optimised site. This saves the space-consuming download of an app while still affording you access to their extensive betting products.
Right from the login page, you’re met with bright colours and a straightforward layout. On top of the clean visuals, we like the numerous huge jackpots and slot tournaments available on mobile devices.
We found the site worked effortlessly from Android and iOS devices. If you’re on a tablet, you’ll have access to their Live Chat support. However, from a mobile device, you have to head to the original version of the Vera&John site which can be somewhat fiddly.
But overall, the online mobile casino receives glowing customer reviews. In fact, with hundreds of slots, table games and their Live Casino, as well as full account access and customer support, their mobile offering leaves little room for complaints.
For an optimal user experience, players can download the Vera&John casino app to their mobile device. The app download is quick, hassle-free, and grants you access to over 500 mobile games. Within those 500 titles are numerous player favourites, such as Gemix and Viking Runecraft.
Deposits and withdrawals are just as fast as they are on the desktop site. In addition, you have secure login using Touch ID or Face ID. Finally, mobile app users also get access to Vera&John’s daily tournaments, new customer offers, plus perks from their Loyalty Shop. Despite trying, we couldn’t find any problems with their mobile apps.
Vera&John’s Android (APK) app is not available from the Google Play Store. Instead, users need to head to the Vera&John website to download the application.
Fortunately, it is still relatively straightforward: Firstly, head to Settings on your Android device and then Security. Once there, you’ll need to enable the ‘installation of apps from unknown sources’. Then simply select the Android logo from Vera&John’s website to download the app.
Once the app download is complete, you’ll have comprehensive access to their casino games and features. That means you can play mobile competitions, enter their Live Casino and try your luck on progressive jackpots.
You can download Vera&John’s casino app for iPhones and iPads from the iTunes store. Blogs and forums often highlight the technical difficulties that mobile casino apps can encounter. Yet we experienced zero glitches, delays or issues with their iPhone and iPad app. Instead, we got hands-on customer support, easy-to-follow sub-sections and all our desktop favourites, from Starburst to Cleopatra and Jack Hammer.
So for any player wondering whether Vera and John’s iOS app is any good, the answer is a resounding yes. Whether it’s to supplement your desktop play or replace it entirely, their regularly updated mobile app is up to the job.
Players with deep pockets will be pleased with the numerous high roller casino games. Whilst even the best slots at some online casinos max out at £200 per spin, we found titles at John&Vera that would accept bets of up to £500. In particular, it was slots from the software supplier Red Tiger offering the highest maximum bets.
The online casino is also the place to go for roulette tables with high maximum bets. There are a number of tables allowing stakes up to £75,000.
However, big-spending blackjack, baccarat, and poker players may be disappointed. Whilst their Live Casino Cosmopolitan is home to the tables with the highest maximum bets, these do not exceed £5,000.
High Stakes Games
High Stakes Games
VIP Live Roulette
Live Roulette Pro
Vera&John offers a decent VIP program. Essentially, everything you do will earn you comp points, including:
Registering for an account
Changing your display name
Playing a game with cash
Playing a new game
Rating a game
These loyalty points come in the form of coins, which you can then use to buy things in their shop. The more coins you collect, the quicker you’ll climb through their VIP levels and the better the rewards on offer. For example, you can choose between different bonuses, bonus spins, and spin credits. You may even find the odd sale so you can pick up promo codes for discounted prices.
VIP Levels and Rewards
This VIP program does not have levels or Vera&John has not provided details on rewards and requirements.
Vera&John does not offer sports betting products. Instead, their focus is on providing a second to none casino and live casino experience.
No live streaming offered.
No live betting offered.
No cashout function is offered.
There are several popular deposit options available, including bank cards, e-wallets and PayPal. The minimum deposit amount is low at just £10. Players can expect to see funds in their Vera&John account almost instantly. Importantly, there are zero deposit fees.
Yet despite the positives, we were disappointed to see that many other betting sites offer more payment options, such as Ukash and EcoPayz.
Players must use the same method to withdraw winnings as they did to deposit funds. Unfortunately, this means you must choose from the limited number of payment options. Thankfully, the minimum withdrawal amount is low at just £10 and there are zero fees, regardless of payment method.
Vera and John also excel with rapid payout times. In fact, some payment methods will see you receive funds almost instantly once your withdrawal has been processed. Importantly, the betting website is also quick to address any withdrawal problems.
Vera&John offer customer support via live chat, telephone, and email. The online casino responded to our emails within an hour on most occasions and we waited no longer than a couple of minutes to get through to their live chat. We particularly like that the live chat directs you to the relevant department at the beginning of your query.
The customer service agents themselves were fairly knowledgable. For example, they can walk you through the latest bonus codes, wagering requirements, and their VIP program.
On the downside, support is not available 24/7. Their email is monitored between 08:00 – 23:00 BST, whilst their live chat and phone support is open each day between 09:00 – 23:00 BST. As a result, players looking for support around the clock may want to look elsewhere.
To access Vera&John's live chat service, select Help in the bottom right-hand corner of the screen and then hit the pink Live Chat button.
There is no Skype support available.
Other Support Options
You can also see the FAQ and Complaints sections for further help.
Simply select Join Now on the homepage and follow the on-screen instructions. Note you should read the terms and conditions before agreeing and selecting Open my account.
You can close your account or set a login limit by selecting Gaming Limits.
If you change your mind, you can log back in and follow the on-screen instructions to reactivate your account. Alternatively, contact the customer service team.
Vera&John offer tournaments every day. Simply log in to see what tournaments are currently active. You then simply need to play the relevant games to participate.
All documentation should be sent to email@example.com. The team aim to verify all documents swiftly so you can start playing as soon as possible and receive your winnings promptly.
Should a slot game disconnect or malfunction while spinning, the round will be completed automatically. Winnings will be added to your account and any bonus spins won will still be available.
Vera&John only partners up with trusted organisations. Also, all game results are created by a computerised Random Number Generator (RNG). So while sometimes players will win and other times they will lose, you can be rest assured there has been no game manipulation.
With licenses from numerous respected bodies, Vera&John is an online casino where players can expect a safe play environment, complete with rules that aim to protect customers.
Malta Gaming Authority
Danish Gaming Authority
UK Gambling Commission
Hong Kong dollar
United States dollar
Vera&John’s core markets were originally Nordic countries, including Denmark and Finland. However, they have since broken into the UK and other European markets. Yet despite their growth, the online casino still does not accept customers from Australia or the US, among others.
Players from United States are unfortunately NOT accepted at Vera&John
Svalbard And Jan Mayen
Dumarca Gaming Ltd
Vera&John has come along way since its founder, Jörgen Nordlund, breathed life into the online casino in 2011. The company made a name for itself in the Scandinavian market, offering casino games from BetSoft, Microgaming and NYX Gaming. In the next three years, NetEnt and Yggdrasil Games also became available.
In 2013 Vera&John made a smart move by signing a new social gaming deal with iSoftBet. This allowed their customers to capitalise on the customisable Facebook platform from iSoftBet, so users could play numerous slots and casino games in a free app from the social media site.
In 2014 the online casino made the news for being the first regulated betting website to offer bitcoin as a payment option. However, three months later this was removed. 2015 was another huge year as Vera&John was purchased by Intertain Group Ltd for an impressive €89.1 million.
In its relatively short history, management has swiftly tackled any problems and now years later, Vera&John is a legitimate website, with numerous sister sites, effective commercials, and a dedicated customer base.
The figures and ratings for Vera&John are consistently high. The huge array of casino games from top software providers, plus rapid payout speeds, and customer service are clear highlights. Despite this, reviews did flag some areas for improvement, such as payment options.
So there is certainly some way to go if Vera&John is to emerge as the best online casino.
Overall, we rate Vera&John highly. In particular, their Live Casino and slot games are excellent. However, their customer service does not operate 24/7 and they lack the coveted accolades that many other online casinos boast. So while we would recommend Vera&John to our readers, there are perhaps other betting websites we would play at first.
TrustPilot is home to some scathing customer reviews who feel Vera&John withhold winnings and make the withdrawal process intentionally difficult. However, we found the majority of these issues stem from the stringent conditions laid out in their licensing conditions. So TrustPilot's review is almost certainly not balanced or reflective of the casino as a whole.
AskGamblers feel the selection of casino games from leading software providers is outstanding. They also like that the betting website has been proven fair by independent audits. Having said this, AskGamblers does feel there is room for improvement in the deposit and withdrawal methods available. We found their review objective and accurate.
Highlights for The Pogg were the digital casino's payout speeds, customer service and licenses. The major drawback in their eyes were the welcome bonuses and sign up offers available. Yet we have to say that Vera&John has since improved the quality of their welcome promotions, so their review may need updating. We also found that their customer support offering has declined since the release of their review.
Casinomeister rate Vera&John's loyalty program, the payout speeds, and the multiple languages and currencies supported. The major flaw they found was the relatively low monthly withdrawal limits. Whilst we found their review to be impartial, we believe it isn't as thorough as some others. Therefore, it does not carry the same weight as other reviews listed here.
Casino Bonus Master
Casino Bonus Master were impressed with the quality of welcome bonuses on offer. The vast number of casino games, including large jackpot games also took their fancy. They believe the flaw in Vera&John's offering is the out-dated design of their website. However, improvements in the casino website have since taken place rendering this problem irrelevant. We also had concerns this review wasn't entirely neutral as it failed to identify any other concerns with the platform.
If you have complaints related to Vera&John, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Note! Before you submit a complaint, please have a look at the list of common complaints and resolutions below.
Complaints and Resolutions
Vera&John hold reputable licenses from a number of industry bodies. To retain those licenses, the online casino must abide by certain conditions, including those pertaining to money laundering and fraud. Therefore, the betting company may require you to send in documents so they can verify your identity. Failure to do so may result in Vera&John suspending and/or blocking your account and withholding winnings. In this case, the player eventually sent in the correct documentation and their withdrawal was processed.
All players are urged to read Vera&John's terms and conditions before registering for an account. They clearly state that you cannot create multiple accounts. If the online casino finds you have, they are within their rights to block your account and retain any winnings, which is precisely what they did in this case.
Vera&John do not build and develop the games themselves. Instead, leading software providers supply the games. Unfortunately, occasionally even they can experience technical difficulties. When this does happen, game progress can sometimes be lost. However, Vera&John are quick to contact the game provider to help get the issue resolved. In this case, they also made sure the lost progress was restored and offered the player a bonus as compensation.
Please use the email that's on your Vera&John account, or we are unable to assist.
Head office has always prioritised their corporate responsibility to promote responsible gambling. Players can take a free online assessment to help ascertain whether their gambling behaviour is becoming problematic. If it is, there are self-exclusion tools to limit play for a week, six months or more. Deposit limits will also help you stay within your budget. Simply contact customer service or head to your account area to set up gaming limits.
Their Responsible Gambling page also lists contact details for leading independent organisations, including:
From the moment you reach the login page, 256-bit Secure Socket Layer (SSL) technology is in place to encrypt all information and data sent between yourself and the online casino. All payment details are also encrypted and stored off Vera&John systems. Instead, the online casino keeps a token to reference payment details for future transactions. Lastly, the owners were quick to ensure their mobile website and apps utilise the same sophisticated security protocols found on the full desktop website.
Headquarters were quick to realise the importance of affiliates. As such, the Vera&John group offer a competitive scheme. Affiliates can earn up to 45% revenue share with no negative carry over. On top of a leading commission plan, affiliates benefit from a dedicated support manager. Also, easy-to-use marketing tools and detailed statistics are on hand to help bolster conversion rates.