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Best Casino - AskGamblers 2017

ShadowBet

ShadowBet is an online casino boasting games from numerous software heavyweights, including NetEnt and BetSoft. The gambling company also receives positive reviews for its generous welcome bonus packages and on-going promotions. However, our job is to unearth both the good and the bad, so when you receive your casino login details you can get the most from the betting platform. That entails putting ShadowBet’s deposit and withdrawal methods under the microscope, along with their live chat support, licensing, and more.

Site Preview ( Click to Enlarge )

Bonus

ShadowBet has a history of offering exciting new customer offers. In fact, their welcome deals can include free spins and no deposit bonus codes for casino cash. But primarily, the betting site reels out sizeable deposit bonuses to help boost initial bankroll. Their sign up offers don’t pigeon-hole certain types of player either. So slot enthusiasts and table game fans will both find the welcome bonus package suits their needs.

But while the size and variety of sign up offers are important, so are bonus terms and conditions. The first thing to note is that the 35x bonus wagering requirements are around the industry norm. Also bear in mind that until you’ve met playthrough requirements, the maximum bet you can make is £2.00. But crucially, we didn’t find any unusual or alarming bonus conditions.

Bonus offers in United States today :

Sign Up Offer

Deposit Bonus
1. 100% up to €100 + 200 Free Spins
2. 50% up to €400
3. 25% up to €500
Not available in United States

Details

ShadowBet’s new customer package offers up to €1,000 in bonus funds, plus 200 Free Spins. Their sign up offer works as follows:

  • 1st deposit – 100% up to €100 + 200 Free Spins
  • 2nd deposit – 50% up to €400
  • 3rd deposit – 25% up to €500

Your account will be credited with 20 daily spins for 10 days following your first deposit. The spins are for use on four NetEnt games, dependant on where you register for an account.

You must deposit a minimum of €10 to qualify for this sign-up bonus. Also, deposits made via Skrill or Neteller are not eligible for the welcome bonus package.

Wagering Requirements

Sign up bonus funds come with a 35x wagering requirement which must be met before you can request a withdrawal.

Bonus Codes

ShadowBet does not currently have any active bonus codes.

Refer a Friend

ShadowBet does not offer any rewards for referring a friend.

Promotions

ShadowBet regularly reels out new promotions for on-going customers to benefit from. For example, the platform runs happy hours where keen slot players can bag free spins on popular titles. From time to time, users can also compete against other players in tournaments with serious cash prizes. Other promotions can include casino cash and reload bonuses.

Staying up to date with the latest ShadowBet deals is straightforward. Simply select Promotions from the left-hand-side menu. Alternatively, when you sign up you can opt-in for email updates and SMS texts with their latest coupons and promo codes.

Promotions in United States today :

Extra Rewards

Ends July 31, 2019 | Not available in USA

Every time you play slot games at ShadowBet you'll fill up the entertainment progress bar. Then when it's full, you'll level up and receive extra rewards from Jackpot. Rewards vary, but you will get a chance to play ShadowBet's exclusive Ouroboros game. And if you're feeling extra lucky, hit the SUN or MOON buttons to try and double your prize.

Note winnings from free spins don't come with wagering requirements while there are 35x playthrough requirements attached to cash bonuses.

Wednesday Happy Hours

Ends June 30, 2019 | Not available in USA

Because Wednesday is the mid-week weekend, ShadowBet like to reward their players with 10 Extra Spins for use between 15:00 and 17:00. You can use the spins on The Invisible Man from NetEnt and sots from Play'N Go, depending on your location.

To qualify for the promotion, you simply have to make a £10 minimum deposit during the preceding week. But note any unused spins will expire at 17:00 on Wednesday. Also, winnings from Extra Spins come with a 25x wagering requirement.

Pros and Cons

  • Fast payout times
  • Live chat support
  • Excellent mobile play
  • Reputable gaming licenses
  • No 24/7 customer support
  • Limited video poker library

Awards

  • 2017 - "Best Casino" - AskGamblers

News

Changes to the ShadowBet Platform Enhance User Experience

ShadowBet is always looking to improve the usability of their betting platform. That's why headquarters have implemented new changes to improve the customer experience. Menus have been reformulated making it easier than ever to skip between different categories and find your favourite games. It's now also possible to search for games via your preferred software provider.

It's reassuring to see the gambling company continue to listen and act upon customer feedback.

ShadowBet Receives Two Nominations at the 2018 EGR Marketing & Innovation Awards

ShadowBet has been nominated in two categories at the prestigious EGR Marketing and Innovation Awards. The gambling company has been nominated for the Affiliate Marketing Campaign and Innovative Start-up awards.

The very fact ShadowBet is already up for casino awards despite its relatively short history is a promising sign. Management is clearly taking the casino in the right direction. It wouldn't be a far cry to imagine that in a few years time ShadowBet will be boasting a number of coveted accolades.

Brand New Slots Now Available at ShadowBet

ShadowBet frequently updates their betting platform with exciting, new slots. So new players can now test their luck on:

  • Jumanji
  • Hugo Goal
  • Wild Circus
  • Hound Hotel
  • Tut’s Twister
  • The Poker Guy

We’ve tested ShadowBet’s new online slots and are happy to recommend them to our readers. You’ll find cutting-edge graphics, smooth gameplay, and a long list of enticing bonus features. And remember, ShadowBet often introduces brand new slots, so keep an eye on their website for their next addition.

Games

From the ShadowBet lobby, you’ll find a wide variety of casino games. Predominantly their platform is made up of slots and progressive jackpots. However, ShadowBet is also home to table games, such as blackjack and roulette, as well as several video poker titles.

Yet the game that peaked our interest, in particular, was Ancient Ouroboros. To access this exclusive ShadowBet slot game, you play their standard casino games to fill up the entertainment bar. Then once the bar is full, Ouroboros activates. The game itself is shrouded in mystery, but news of its vast rewards travels far. There’s the chance to win free spins, casino money, and multipliers, every time you level up. This ice-cool game is the jewel in ShadowBet’s crown.

Despite offering the Ourorobs speciality game, there are a limited number of less-common extras. For example, there are no craps, keno, bingo or scratch card games available. While this is by no means a major drawback, it would give their collection some extra variety.

  • Slots
  • Jackpots
  • Live Casino
  • Baccarat
  • Blackjack
  • Roulette
  • Video Poker
  • Ouroboros

Devices

ShadowBet’s betting platform and casino games can be accessed from all popular devices.

  • Windows/PC
  • Mac
  • Linux
  • Android
  • iPhone
  • iPad

Software

ShadowBet calls upon many of the leading software providers in the industry to create their casino games. That includes Microgaming, NetEnt, BetSoft, and Evolution Gaming, to name but a few. In fact, this is arguably the department ShadowBet scored highest in our review. This is because by using so many top software suppliers, users can expect a variety of game styles, plus the latest and greatest in graphics and gameplay.

  • Play'N Go
  • Pragmatic Play
  • BetSoft
  • Microgaming
  • Yggdrasil
  • Net Entertainment
  • SG Interactive
  • IGT
  • Quickspin
  • Edict
  • Red Tiger Gaming
  • Genii
  • Evolution Gaming
  • Lightning Box Games

Slots

There are approximately 560 slots available at ShadowBet. You’ll find everything from classic, 3-reel pokies to cutting-edge, 7-reel titles. There are slots based on everything from nature and magical creatures to space and movie stars. ShadowBet’s pokies are supplied by a whole host of leading software providers, including NetEnt, IGT, and Microgaming.

Their extensive slot library is up there with the best we’ve seen. So if you want the latest and greatest in online pokies, plus a collection large enough to keep you busy for years, then ShadowBet is a sensible choice.

Best Slots

These are some of the best slots offered by ShadowBet, based on our opinion and popularity with players.

Fruitoids slot
Fruitoids
Silver Lioness 4x slot
Silver Lioness 4x
Wild Heist at Peacock Manor slot
Wild Heist at Peacock Manor
Lucha Maniacs slot
Lucha Maniacs

With several hundred slots to choose from, we’ve done the legwork for you and found and detailed some of the best slots ShadowBet offer:

  • Fruitoids – This 5-reel, 25 pay line video slot from Yggdrasil offers everything you need to have fun while trying to win big. There’s bright visuals, hypnotic tunes, and sticky wins. You can bet up to £150 and with 5x multipliers around, there’s serious profit potential. We also like that you can play this game in Practice Mode first.
  • Silver Lioness 4x – There are 1,024 ways to win with this online slot from Lightning Box Games. The silver lioness is the Wild and offers up to 250 coins to lucky players. There’s also 36x multipliers and free spins. So if you want to adventure across the African Plains while potentially winning big, then this online pokie is worth a spin.
  • Lucha Maniacs – This 5-reel, 20 pay line slot from Yggdrasil can be played with just 20p and is available on both desktop and mobile devices. If you love wrestling, then this bonus feature-packed slot game is bound to please. It’s simply action packed from the very first spin.
  • Wild Heist at Peacock Manor – This slot game from Thunderkick comes with scatters, wilds, and plenty of mystery. You’ll need to keep a close eye on the four thieves heading inside in search of gold. But if you love a board game built on drama and intrigue, then this online slot game could well tickle your fancy.

Slots Examples

  • Riche Wilde and the Book of Dead
  • High Society Online Slot
  • Crazy Cows
  • Blood Suckers
  • Celestial King
  • Sword of Destiny
  • The Wild Chase
  • Second Strike
  • Frozen Inferno
  • Burning Desire
  • Danger High Voltage
  • Immortal Romance
  • Guns N Roses
  • Twin Spin
  • Amazon Queen
  • Spartacus Gladiator of Rome
  • Psycho Online Slot
  • Zeus
  • Nordic Heroes
  • Sevens High 7
  • Hong Kong Tower
  • Bonanza
  • Twin Spin Deluxe
  • Highlander Online Slot
  • 7 Sins
  • Dead or Alive
  • Lucky Links
  • Break da Bank Again
  • Lost Vegas Online Slot
  • JokerPro

Roulette

There’s a reasonable split of live and non-live roulette titles at ShadowBet. You’ll find VIP tables, as well as Speed Roulette and Double Ball Roulette. Select ‘i’ from the thumbnail to bring up basic information, including payout percentages and popularity among players. The latter makes for an effective way to find ShadowBet’s best roulette games. Another bonus is the wide range of wagers allowed. For example, you can bet anywhere from £0.50 to £10,000.

Roulette Games

Roulette Games
Total Non-live Live Turbo Multi-Wheel High Limit
17 9 8 1 0 1
  • Lightning Roulette
  • European Roulette
  • American Roulette
  • French Roulette
  • Premier Roulette Diamond Edition
  • Gold Series American Roulette
  • European Roulette Gold
  • French Roulette Gold Series
  • Double Zero Roulette
  • Live Rocket Roulette
  • Live Speed Roulette
  • Live Double Ball Roulette
  • Live Roulette HD
  • Live French Roulette
  • Live VIP Roulette
  • Live Dragonara Roulette
  • Live Auto Roulette

Blackjack

There are around 30 blackjack games on ShadowBet’s platform. Most are non-live, but there are some live titles too. There is a decent variety of games, including multi-hand and high limit options. You’ll find blackjack titles from several software providers, including Play’N Go and Evolution Gaming. This means users can relax knowing their getting first-rate graphics and gameplay. ShadowBet customers also have the option of playing blackjack titles in demo mode before risking real cash.

Blackjack Games

Blackjack Games
Total Non-live Live Single Deck Multi Hand High Limit
29 18 11 2 4 2
  • Deal or No Deal Blackjack
  • Multi-Hand Perfect Pairs Blackjack Gold
  • Blackjack Classic Low
  • Blackjack Classic Medium
  • Blackjack Classic High
  • Blackjack Professional Series Low
  • Blackjack Professional Series Medium
  • Blackjack Professional Series High
  • Blackjack Multihand
  • Classic Blackjack Gold Series
  • European Blackjack Redeal Gold
  • High Limit European Blackjack
  • Multi-Hand European Blackjack Gold Series
  • Premier Multi-Hand Euro Bonus Blackjack Gold
  • Vegas Single Deck Blackjack Series
  • Single Deck Blackjack Pro
  • Blackjack
  • Double Exposure Blackjack
  • Live Blackjack A
  • Live Blackjack B
  • Live Blackjack C
  • Live Blackjack D
  • Live Blackjack E
  • Live Blackjack F
  • Live Blackjack G
  • Live Blackjack H
  • Live Blackjack VIP
  • Live Blackjack
  • Blackjack Live

Table Games

There is no shortage of table games on the ShadowBet platform. In fact, the only notable absence is Hold’em titles. Blackjack players, in particular, will find themselves spoilt for choice. However, the long list of unusual extras deserve a mention too, from Punto Banco to Odd One In and Sharp Shooter. Users will also find a reasonable choice of low limit and high limit tables, so players of all bankrolls are catered for.

Overall, the range and quality of table games at ShadowBet is up there with the best in the industry. Especially when you remember they offer titles from the majority of leading software suppliers.

All Table Games

Table Games
Total Blackjack Roulette Baccarat Poker Hold'em
40 18 9 2 2 1
  • Lightning Roulette
  • Deal or No Deal Blackjack
  • Multi-Hand Perfect Pairs Blackjack Gold
  • Blackjack Classic Low
  • Blackjack Classic Medium
  • Blackjack Classic High
  • Blackjack Professional Series Low
  • Blackjack Professional Series Medium
  • Blackjack Professional Series High
  • Blackjack Multihand
  • European Roulette
  • American Roulette
  • French Roulette
  • Premier Roulette Diamond Edition
  • Gold Series American Roulette
  • Baccarat Gold
  • Classic Blackjack Gold Series
  • European Blackjack Redeal Gold
  • European Roulette Gold
  • French Roulette Gold Series
  • High Limit Baccarat
  • High Limit European Blackjack
  • Multi-Hand European Blackjack Gold Series
  • Premier Multi-Hand Euro Bonus Blackjack Gold
  • Triple Pocket Hold’em Poker
  • Vegas Single Deck Blackjack Series
  • Vegas Strip Gold Series
  • Pontoon Low
  • Pontoon Medium
  • Pontoon High
  • Punto Banco
  • Single Deck Blackjack Pro
  • Blackjack
  • Odd One In
  • Six Shooter
  • Sharp Shooter
  • Beat Me
  • Double Exposure Blackjack
  • Casino Stud Poker
  • Double Zero Roulette
Note that live casino games are not included here.

Video Poker

Six video poker games are available at ShadowBet. Unfortunately, the betting site does not offer titles in all categories. The video poker games that are available are from Microgaming and NetEnt. So players can expect a high-quality gaming experience. All ShadowBet’s video poker titles are available in practice mode first. Payout percentages are also clearly displayed if you select ‘i’ on the title’s thumbnail.

Video Poker Games

Video Poker Games
Total Jacks or Better Deuces Wild Joker Poker American
6 0 1 1 0
  • Joker Poker
  • Double Bonus Poker
  • Double Double Bonus Poker
  • Double Joker Power Poker
  • Tens or Better
  • Deuces Wild Multi Hand

Live Casino

ShadowBet offers approximately two dozen live casino games. The majority are blackjack, although there are also live roulette and poker titles. All of the titles are supplied by Evolution Gaming, who are the gold standard when it comes to live dealer games. As a result, each title works smoothly, is user-friendly and can be streamed in HD. In addition, all croupiers are professional. And we particularly like that ShadowBet display the game payout percentages before you load each title.

Live Games

Live Casino Games
Total Blackjack Roulette Baccarat Poker Hold'em
25 11 8 4 0 2
  • Blackjack A
  • Blackjack B
  • Blackjack C
  • Blackjack D
  • Blackjack E
  • Blackjack F
  • Blackjack G
  • Blackjack H
  • Blackjack VIP
  • Blackjack
  • Blackjack Live
  • Speed Baccarat
  • Baccarat No Commission
  • Rocket Roulette
  • Texas Hold'Em Bonus
  • Baccarat A
  • Baccarat B
  • Speed Roulette
  • Double Ball Roulette
  • Roulette HD
  • French Roulette
  • VIP Roulette
  • Dragonara Roulette
  • Auto Roulette
  • Ultimate Texas Hold’Em

Baccarat

There are several baccarat titles on ShadowBet’s platform. And although not always the most talked about game on blogs and forums, baccarat provides easy-going fun with the chance to win big. With that said, ShadowBet offers both live and non-live baccarat titles. Within that collection is Speed Baccarat and High Limit Baccarat. We also like that all the baccarat games explain the game basics, including rules and available wagers.

Jackpots

There are 30 progressive jackpots at ShadowBet. Users will find titles from Microgaming, NetEnt, and BetSoft, to name just a few. Importantly, some of the biggest jackpots in the online casino space are available, with prize pools in the millions. So anyone looking to join the list of jackpot winners will find ample opportunity at ShadowBet.

Top Progressive Jackpots

Mega Moolah jackpot
Mega Moolah
Major Millions jackpot
Major Millions
King Cashalot jackpot
King Cashalot

All Jackpot Games

  • Fantastic 7
  • CashSplash 3 Reel
  • CashSplash 5 Reel
  • Joker 8000
  • Arabian Nights
  • Fruit Fiesta 5 Reel
  • Fruit Fiesta 3 Reel
  • Mega Moolah Isis
  • Major Millions
  • King Cashalot
  • LotsALoot
  • Treasure Nile
  • Tunzamuni
  • Wow Pot
  • Jackpot Express
  • Enchanted Woods
  • Super Lucky Frog
  • Mega Moolah
  • Mermaid Millions
  • Super Nudge 6000
  • Gunslinger
  • Jackpot 50,000
  • Treasure Room
  • MrVegas
  • Slots Angels
  • At The Copa
  • Greedy Goblins
  • The Slotfather
  • Charms & Clovers
  • Leprechaun Goes To Hell

Jackpot Winners

We have no information on jackpot winners at ShadowBet.

Mobile Casino

You can load the ShadowBet platform in your mobile browser. Their mobile-optimised site is compatible with most mobile devices, including iOS, Android, Windows, and Blackberry. Users will find hundreds of their top casino games and online slots. In fact, in terms of functionality, their mobile platform matches their desktop offering. For example, you have the same deposit and withdrawal options, live chat, and you can still accumulate comp points.

Admittedly, the mobile user experience isn’t quite as immersive as the desktop platform. The site has been optimised for mobile users, rather than being designed from the ground up for mobile players. As a result, despite the menus and search bar, navigation can be a little fiddly at times. Having said that, overall the mobile site is relatively smooth and will do the job of supporting desktop play or replacing it entirely.

To improve their mobile rating, ShadowBet would need to introduce specific Android and iOS apps to enhance the user experience further.

App

Android App

ShadowBet does not have a dedicated Android (APK) app available to download from the Google Play Store.

iOS App

ShadowBet does not have a dedicated iPhone or iPad app available to download from the iTunes App Store.

High Rollers

ShadowBet is the ideal platform for high rollers. Users will find both blackjack and roulette tables allowing bets in the thousands. But the online casino is also well suited to big betting slot players. In fact, there are a number of online pokies allowing wagers of over £200. Overall, this is one of the areas ShadowBet impressed us most when conducting this review.

High Stakes Games

High Stakes Games
Name Max Bet
Auto Roulette VIP £10,000
Common Draw Blackjack High Roller £5,000
Pollen Party £250
Mirror Magic £250
Forbidden Throne £200

VIP Program

The founders at ShadowBet offer a lucrative VIP program. The level-based system sees you accumulate comp points every time you play your favourite casino games. Then Jack Pot, the ShadowBet VIP boss, approaches players with personalised offers. Rewards often come in the form of cashback and free casino money to play on slots and table games.

We like that ShadowBet chooses to tailor loyalty points promotions to individual players. It ensures users only receive perks that suit their needs and style of play.

VIP Levels and Rewards

This VIP program does not have levels or ShadowBet has not provided details on rewards and requirements.

Sportsbook

ShadowBet does not have a sportsbook.

Live Streaming

No live streaming offered.

Live Betting

No live betting offered.

Cashout

No cashout function is offered.

Deposit Methods

Players can fund their ShadowBet account with several deposit options. Methods include standard debit/credit cards and e-wallets. It is good to see the minimum deposit is just £10, towards the lower end of the scale. This makes ShadowBet a sensible choice for budget betters. It’s also a positive sign to see all deposits options will transfer funds into your account fairly instantly, and that there are zero deposit fees.

To score even higher in this department, ShadowBet would need to offer more popular deposit options, such as PayPal and Ukash. They could also join the growing list of online casinos that accept Bitcoin and other cryptocurrencies.

Deposit Methods
Method Minimum Maximum Fee Time
MasterCard £10 £5,000 - Instant
Visa £10 £5,000 - Instant
Skrill £10 £5,000 - Instant
Neteller £10 £5,000 - Instant
EcoPayz £10 £5,000 - Instant
Paysafecard £10 £200 - Instant
Trustly £10 £5,000 - Instant

Withdrawal Methods

Bank wire transfers, Paysafecards, and Trustly are the only withdrawal options available at ShadowBet. So it would be good to see the betting site allow its customers to withdraw funds via e-wallets too. However, the minimum withdrawal amount is fairly competitive at £20. Withdrawal times are particularly short, with players normally waiting a maximum of three days. Of equal importance is that ShadowBet does not charge any withdrawal fees.

We also found ShadowBet’s customer service is quick to offer advice should you encounter any pending withdrawal problems.

Withdrawal Methods
Method Minimum Maximum Fee Time
Bank Transfer £20 £5,000 - 1-3 days
Paysafecard £20 £200 - Instant
Trustly £20 £5,000 - Up to 24 hours

Withdrawal Limit

Not specified

Support

ShadowBet has two customer support channels, live chat and email. We would recommend using live chat as your first point of contact as there is often no wait time at all. The only drawback is that their live chat support is not 24/7. Instead, their chat support opening hours are 06:00 AM – 08:00 PM (UTC) Monday to Friday and 08:00 AM – 06:00 PM (UTC) Saturday to Sunday. However, if their live chat isn’t available, you can always leave a message and ShadowBet will respond when they come back online.

Both chat and email support staff can help with most queries. For example, they can advise on the latest no deposit promo codes and bonus requirements. If you contact ShadowBet casino with a complaint they’re also quick to help you find a resolution.

Admittedly, some customers may be deterred by the lack of telephone support, yet we would argue that with such a responsive live chat, this isn’t a major drawback.

Telephone

No phone support is offered.

Live Chat

To launch ShadowBet's live chat support, select Chat from the menu on the left-hand side.

Skype

There is no Skype support available.

Other Support Options

You can also see the FAQ and Complaints sections for further help.

FAQ

Your ShadowBet account may be blocked as a result of self exclusion at one of their sister sites, such as Casumo and Dunder. If you think this may be the case, get in contact with their customer service team via live chat or email.

Free Spins can be found in their Rewards section. This can be found in the top right-hand corner for desktop users and the bottom menu from mobile devices. Then select Ouroboros to play the game where you can win 50 spins, cash bonuses, plus reload bonuses. Head back to Rewards again to collect your reward and choose which game you’d like to use your welcome spins on.

If your deposit doesn’t appear to have gone through, email customer support with confirmation of your transaction. Customer service will then forward it to the payments department and get back to you via email with an update.

To verify your age, upload a photo of your ID/passport/driving license/citizen card to My Account, More Details, and then Identification. Alternatively, email customer service with your proof. Note that all four corners must be visible.

You can check your progress with bonus wagering requirements by heading to My Account, More Details, and then Activity.

Until you have met bonus playthrough requirements, the maximum bet you can place is £2.00.

It can take up to three days for Shadowbet’s risk and fraud department to verify documents. With that said, the process is usually complete within 24 hours, so keep an eye on your inbox.

License

ShadowBet holds two of the most reputable gaming licenses in the industry. One is from the UK Gambling Commission (UKGC) and the other from the Malta Gaming Authority (MGA). This demonstrates that ShadowBet is a legitimate gambling company that users can trust.

Licensed By

  • UK Gambling Commission
  • Malta Gaming Authority

Languages

  • English
  • German
  • Swedish
  • Norwegian
  • Finnish
  • Canadian
  • Spanish
  • Mexican
  • Portuguese
  • Irish
  • Austrian

Currencies

  • Euro
  • Pound sterling
  • United States dollar
  • Canadian dollar
  • Norwegian krone
  • Swedish krona

Accepted Countries

Players from United States are unfortunately NOT accepted at ShadowBet
  • Aland Islands
  • Albania
  • American Samoa
  • Andorra
  • Antarctica
  • Austria
  • Bahrain
  • Bangladesh
  • Belarus
  • Bolivia
  • Bosnia And Herzegovina
  • Brunei Darussalam
  • Canada
  • Chile
  • Colombia
  • Congo DR
  • Croatia
  • Cyprus
  • Czech Republic
  • Falkland Islands (Malvinas)
  • Finland
  • Georgia
  • Germany
  • Gibraltar
  • Guam
  • Guernsey
  • Iceland
  • Ireland
  • Isle Of Man
  • Japan
  • Jersey
  • Kenya
  • Kiribati
  • Latvia
  • Lebanon
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • Macedonia
  • Malta
  • Marshall Islands
  • Mexico
  • Moldova
  • Monaco
  • Mongolia
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Northern Mariana Islands
  • Norway
  • Paraguay
  • Peru
  • Puerto Rico
  • Qatar
  • Russia
  • San Marino
  • Sao Tome And Principe
  • Saudi Arabia
  • Serbia
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • Venezuela
  • Viet Nam
  • Virgin Islands, U.S.

Company

NameMT SecureTrade Limited
Established2016
CEOTomasz Szymanski

History

ShadowBet’s history is relatively short, dating back to 2016. The betting website is a white label running on the MT SecureTrade platform. It has a long list of sister sites, including Dunder, Casumo, and BetSpin Casino.

The gambling company’s corporate management has been savvy since day one. They’ve brought numerous top software suppliers on board and secured reputable gaming licenses. They’ve also listened and responded to customer complaints, enhancing their VIP program and on-going promotions. As a result, ShadowBet has a strong customer base, plus an excellent desktop and mobile platform that looks set to continue attracting prospective players.

Contact

Head Office Address

MT SecureTrade Limited
GB Buildings
Penthouse
Watar Street
Ta’ Xbiex XBX 1301
Malta

Map

If you are looking for customer service, please see the Support section

Ratings

Reviews of ShadowBet are consistently positive. There’s a general consensus that the online casino offers a fantastic welcome bonus package and a superb selection of casino games. Reputable licensing and fast payout times are also consistent themes across reviews. Of course, that isn’t to say reviews didn’t flag some faults with the betting platform. In particular, the lack of 24/7 support and restrictive video poker library demonstrate that there is still room for improvement.

Yet even with that said, there is no escaping that ShadowBet persistently scores highly, making it one of the best online casinos we’ve reviewed to date.

Our Rating
85%
The ShadowBet platform is up there with the best we've seen. Their library of casino games is extensive, from slots and progressive jackpots to table games and live dealer titles. They have also partnered up with an impressive list of market-leading software suppliers. Our only major criticisms are the lack of 24/7 customer support and the limited withdrawal options. Despite this, we'd highly recommend ShadowBet to our readers.
Ask Gamblers
92%
Highlights in the AskGamblers review are the rapid payout out times and strong licensing. They also demonstrate the limited number of customer complaints levelled against the gambling company. Their primary concern is that ShadowBet's live chat service is not 24/7. AskGamblers review is both impartial and accurate.
The Pogg
76%
The Pogg's review praised ShadowBet for their high-quality welcome bonuses, customer service, and payout speeds. Drawbacks for them were the software providers and how much the online casino could be trusted. Whilst we believe The Pogg's review is impartial, we disagree with their software criticism, as ShadowBet's selection of game providers is far superior to most betting websites.
Vegas Slots Online
90%
Vegas Slots Online were positive about the diverse slot collection, new customer offers, and how globally accessible ShadowBet are. Unfortunately, they did find fault with the limited chat support hours and they did highlight that players from the US are not accepted. We feel Vegas Slots Online review is impartial and accurate.
Casino Bonus Master
85%
Casino Bonus Master like the user-friendly interface and sign up offers. They were also full of praise for the high level of customer security and gaming licenses. But their review did express concerns around the poor video poker selection and lack of phone support. We found Casino Bonus Master's review fair and well-rounded.
Casinomeister
84%
Casinomeister likes the deposit and withdrawal options, including the no withdrawal limit. ShadowBet's mobile play also made a strong impression. The primary criticism in their review was the quality of the video poker library. We believe the Casinomeister's review is fair and accurate.

Complaints

If you have complaints related to ShadowBet, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.

Note! Before you submit a complaint, please have a look at the list of common complaints and resolutions below.

Complaints and Resolutions

ShadowBet ensure all bonus terms and conditions are visible prior to a player opting in for a welcome bonus, for example. But sometimes players may want to then cancel their sign up bonus before playing with the actual funds. The online casino has some discretion as to whether to cancel a welcome bonus and give the player a refund. In this case ShadowBet decided to cancel the bonus and refund the player their money. So the best thing to do if you're having an issue with bonus terms and conditions is to get in contact with ShadowBet's customer service team via live chat or email.

As a legitimate gambling company with reputable licenses, ShadowBet has strict security protocols in place to protect against fraudulent activity. If you fail to send in the requested documents or the online casino finds you have been engaging in fraudulent activity, as they did in this case, then they may permanently block your account and confiscate any winnings.

Submit Complaint

Please use the email that's on your ShadowBet account, or we are unable to assist.

Responsible Gambling

ShadowBet’s owners and those at head office have taken responsible gaming seriously from the beginning. So select the Limits Tab from within your Player Profile and you can set up limits by loss, deposit or time. You can also set up a reminder to alert you after you’ve been playing for a specified period.

There are also longer-term self-exclusion tools available. Select Time-Out and you can have your account frozen for a period. During this time. You won’t receive ShadowBet newsletter or details about their latest coupons and promotions.

Security

Those at ShadowBet headquarters ensure the desktop and mobile site are secured with 128-bit encryption technology. This obscures all information and data sent between players and the online casino. The gambling company also only offers deposit and withdrawal methods that have passed rigorous security tests.

Affiliate Program

The Shadow Affiliates program offers a competitive 45% revenue share for all new partners. Their affiliates program also guarantees monthly payouts, without any hidden fees. In addition, there is no negative carryover, plus access to customised promotional materials and effective marketing tools. An affiliate manager is also on-hand to give you the support needed to boost conversion rates.