Customer Services Operator
EGR Operator Awards 2017
  • Pros and Cons
  • Multiple top software providers
  • Massive slot library
  • Fast payout times
  • 24/7 live chat
  • Sign up bonus is slot focussed
  • Poor VIP program
Sign Up Offer
Country Flag
Deposit Bonus
Up to 200 Bonus Spins
Mr Smith Casino impressed us in nearly every category. The size of their slot, jackpot, and live casino offering is among the best in the industry. They also promise around the clock, award-winning support, plus they hold two of the most coveted gaming licenses. Our only real issues are that sign-up bonuses and offers are predominantly aimed at slot enthusiasts, leaving little for table game players. We'd also like to see a more organised and publicised VIP program introduced. Still, for players looking to join a sleek and British-themed gaming site, we'd recommend Mr Smith Casino.
Baccarat, Blackjack, Casino Hold'em, Craps, Live Casino, Pai Gow Poker, Progressive Jackpots, Roulette, Scratchcards, Slots, Video Poker
Deposit Methods
Entropay, MasterCard, Neteller, PayPal, Paysafecard, Skrill, SOFORT, Trustly, Visa
Withdrawal Methods
Bank Transfer, Entropay, Neteller, PayPal, Skrill, SOFORT, Trustly, Visa
Pound sterling (GBP), Euro (EUR)
UK Gambling Commission
Malta Gaming Authority
Alderney Gambling Control Commission
Authentic Gaming, Big Time Gaming, Evolution Gaming, IGT, iSoftBet, Leander Games, NetEnt, NYX Interactive, Play'n GO, Pragmatic Play, Quickfire, Quickspin, Red Tiger Gaming, Scientific Games, Yggdrasil
"Customer Services Operator" - EGR Operator Awards, 2017
"Operator of the Year" - EGR Operator Awards, 2014

Top Jackpots

Mr Smith Casino Review and Bonus Offers 2019

First published | Updated | Reviewed by

The British-themed online Mr Smith Casino offers over 1,000 slots, jackpots, and table games. To offer so many titles, the fully licensed platform has partnered up with IGT, Microgaming, and Evolution Gaming, among others. Management has also rolled out a choice of sign up bonuses that will particularly appeal to slot players.

Our review of Mr Smith Casino will delve deep into their sign-up offer, considering bonus wagering requirements, as well as other key terms and conditions. We’ll also explore their mobile solution, banking options, and their award-winning customer support.

Site Preview ( Click to Enlarge )

Mr Smith Casino Bonus Offers

The welcome bonus deal at Mr Smith Casino is pretty good, especially for slot players. New customers will get to choose between three sign-up bonuses that offer varying numbers of free spins depending on the amount first deposited. This is a great opportunity to get more playing time on one of the best slots around – Starburst.

However, the sign-up bonus doesn’t offer much to table game players. In addition, those that play video poker, scratchcards, and bingo will all feel left out too. So we would like to see the gaming site introduce a new customer offer that will benefit all their players.

There is both good and bad in Mr Smith Casino’s welcome bonus terms and conditions. On the positive side, there are no sign-up bonus wagering requirements, promising prompt access to profits. Unfortunately, however, users get just three days to use to use their free spins. In addition, deposits made via Skrill or Neteller won’t qualify for the welcome bonus.

Bonus Codes

Mr Smith Casino does not currently have any active bonus codes.

Refer a Friend

Mr Smith Casino does not offer any rewards for referring a friend.


Mr Smith Casino promises entertaining promotions with serious prizes, from bonus cash drops to free spins promo codes. For example, there’s a weekly promotion with a random assortment of goodies and coupons up for grabs. However, what we particularly like are the daily promos. Every day there’s something for existing players to get involved in, from slot tournaments and evening cash races to live casino deals and more.

Essentially, all types of Mr Smith Casino players will find something to enhance their gaming experience.


  • 2017 - "Customer Services Operator" - EGR Operator Awards
  • 2014 - "Operator of the Year" - EGR Operator Awards


Mr Smith Casino caters to most types of players. So you’ll find over 1,000 online slots and progressive jackpots. The site is also home to a generous assortment of table games, including blackjack, roulette, and baccarat. In addition, the platform hosts numerous live casino lounges, video poker games, scratchcards, and more. The breadth of games on their desktop and mobile site is up there with the best.


Mr Smith Casino supports both desktop and mobile devices.

  • Windows/PC
  • Mac
  • Linux
  • iPhone
  • iPad
  • Android


Mr Smith Casino has partnered up with many of the top names in the software space. They host hundreds of slots and jackpots from IGT, Microgaming, NYX, and more. They also house an extensive list of live casino games from Evolution Gaming, Authentic Gaming, and NetEnt. You’ll struggle to find a platform that offers such a varied collection of games from so many of the best software suppliers.


There are over 1,200 slots at Mr Smith Casino. Their library is more than double the size of many of their peers. Of course, navigating such a huge collection could be challenging, so you have a number of filtering options. You can search by new titles, exclusive pokies, popularity, and software provider. Supplying Mr Smith Casino with their slots are IGT, Red Tiger, Leander, iSoftBet, NYX, and many more operators.

You’ll find futuristic 3D slots, classic fruit machines, plus 3-reel all the way to 7-reel pokies. There are slots based on everything you can think of, from Anchorman and sumo wrestlers to exotic cats and fire-breathing dragons. There’s also a great range of features, including free spins, wilds, scatters, and bonus rounds. Overall, Mr Smith Casino delivers one of the best slot offerings on the market.

Best Slots

These are some of the best slots offered by Mr Smith Casino, based on our opinion and popularity with players.

Book of Dead slot
Book of Dead
Bonanza slot
Wolf Gold slot
Wolf Gold

If you’re not sure what to play next, try some of the best slots at Mr Smith Casino:

  • Starburst – Starburst is arguably the most popular slot game in the online gambling space. You can pick it up right away and it promises a bright and sparkling playing experience. The video slot is from NetEnt and also promises a neat wild that could lead to free spins.
  • Book of Dead – Book of Dead, from Play’N GO, is inspired by Ancient Egypt. The 5-reel, 10-payline pokie follows the explorer Rich Wild as he hunts for treasure. If you want an engaging storyline and awesome graphics, this is a sensible choice.
  • Bonanza – This slot from Big Time Gaming has been considered one of the best at Mr Smith Casino for a considerable period. This is partly down to the cool visuals and sounds. But it could also be because the slot uses the Megaways game engine that offers 117,649 winning combinations.
  • Wolf Gold – This video slot game from Pragmatic Play follows a pack of wild dogs as they hunt at dusk. The animations are fantastic and there’s a serious number of free spins up for grabs. If you can handle some spooky visuals, then this is worth a spin.

Slots Examples

  • Gonzo’s Quest
  • Extra Chilli
  • Jumanji
  • Joker Pro
  • Moon Princess
  • Rainbow Riches
  • Hidden Valley
  • Coins of Egypt
  • Viking Runecraft
  • Piggy Riches
  • Geishas Garden
  • Jack and the Beanstalk
  • Leprechaun Song
  • Butterfly Staxx
  • Flowers
  • Hot Shots
  • Magic Mystery Money
  • The King
  • Viking Clash
  • 3 Charms Crush
  • Red Dragon Wild
  • Fruits and Jokers
  • Jewels of the Nile
  • Rainbow
  • Stacks O’Gold
  • Nacho Libre
  • Wild Swarm
  • Steam Tower
  • Elemental
  • Jurassic Park


Mr Smith Casino offers over 50 roulette games. The majority are live, but there’s also a decent offering of non-live titles. As well as your standard games, you’ll find an excellent range of unusual variations, including Live Arabic Roulette and Monopoly Roulette Tycoon. Players of all budgets are catered for too, with stakes starting at just £0.01 and climbing to £75,000 on some live tables. Essentially, there’s something for everyone as well as some interesting extras to try your hand at.

Roulette Games

Roulette Games
Total Non-live Live Turbo Multi-Wheel High Limit
54 19 35 4 0 4
  • Roulette High Stake
  • Roulette Low Stake
  • Roulette
  • European Roulette Pro
  • French Roulette
  • Roulette Relax
  • English Roulette
  • European Roulette
  • Roulette - European
  • VIP French Roulette
  • Roulette La Partage
  • Alphabet Roulette
  • VIP-Roulette
  • Monopoly Roulette Tycoon
  • Speed Roulette
  • Club Roulette
  • Wolf Gold Roulette
  • London Roulette Table
  • American Roulette
  • Live London Roulette Table
  • Live Club Roulette
  • Live Arabic Roulette
  • Live French Roulette
  • Live Automatic French Roulette
  • Live Blaze Roulette
  • Live Turbo Roulette
  • Live Auto VIP Roulette
  • Live Casino Floor Roulette
  • Live Auto Classic 1 Roulette
  • Live Auto Speed 1 Roulette
  • Live Platinum Roulette
  • Live Royal Casino Roulette
  • Live 
Auto Classic 2 Roulette
  • Live Auto Speed 2 Roulette
  • Live International Roulette

  • Live Original Roulette

  • Live Professional Roulette
  • Live Duo International Roulette
  • Live Duo Auto Roulette
  • Live Duo St. Vincent Roulette
  • Live Rapid Roulette

  • Live Automatic Roulette

  • Live Classic Roulette Deluxe
  • Live Classic Roulette La Partage
  • Live Classic Roulette
  • Live Great Rhino Roulette
  • Live Gold Rush Roulette
  • Live Wolf Gold Roulette
  • Live Italian Roulette
  • Live Diamond Strike Roulette
  • Live Joker’s Jewels Roulette
  • Live Auto Roulette
  • Live Lotus Roulette
  • VIP Live Roulette


There are close to 30 blackjack games at Mr Smith Casino. Most are non-live titles, however, there are also several live options from Evolution Gaming and NetEnt. There are multi-hand and VIP tables. The live blackjack games are a good fit for those seeking an interactive and cutting-edge gaming experience. The non-live titles are a better fit if you’re afte more traditional blackjack games with basic visuals and lower table limits.

Blackjack Games

Blackjack Games
Total Non-live Live Single Deck Multi Hand High Limit
28 23 5 2 2 5
  • Single-Deck Blackjack Pro
  • Blackjack Five Hand
  • Blackjack
  • Blackjack Single Hand
  • Multi Hand Blackjack
  • Blackjack Relax
  • Single Deck Blackjack
  • Blackjack Double Jack
  • Blackjack Single Deck
  • Exclusive Blackjack 2
  • Exclusive Blackjack 1
  • Exclusive Blackjack 4
  • Blackjack Double Exposure
  • Exclusive Blackjack VIP
  • Blackjack (3 Hand)
  • VIP-Blackjack
  • Live Blackjack HD
  • Blackjack Party
  • Blackjack Exclusive 1
  • Blackjack Exclusive 2
  • Blackjack Exclusive 3
  • Fortune VIP Blackjack Table
  • Blackjack Multihand
  • Live Blackjack
  • VIP Live Blackjack
  • Live Blackjack PRO
  • Live VIP Blackjack 1
  • Blackjack Live

Table Games

There’s an impressive haul of over 70 table games at Mr Smith Casino. Blackjack and roulette players are particularly spoilt for choice. Still, baccarat, poker, and hold’em players will also have multiple options. There’s a decent array of low-limit and VIP tables. And because the table games are supplied by the likes of Microgaming and Play’N GO, there’s a decent range of game styles to suit different player tastes.

If you’re after something a little different, Swap the Flop and Beat Me are good options. Mr Smith Casino also offers some table games exclusive to their platform, including Roulette High Stake and Single-Deck Blackjack Pro.

All Table Games

Table Games
Total Blackjack Roulette Baccarat Poker Hold'em
72 23 19 4 7 7
  • Single-Deck Blackjack Pro
  • Roulette High Stake
  • Roulette Low Stake
  • Roulette
  • Blackjack Five Hand
  • Blackjack
  • European Roulette Pro
  • Blackjack Single Hand
  • Multi Hand Blackjack
  • French Roulette
  • Blackjack Relax
  • Roulette Relax
  • English Roulette
  • European Roulette
  • Single Deck Blackjack
  • Roulette - European
  • Blackjack Double Jack
  • VIP French Roulette
  • Casino Hold’em Poker
  • Roulette La Partage
  • Blackjack Single Deck
  • Caribbean Stud Poker
  • Super Wheel
  • Alphabet Roulette
  • Casino Hold’em
  • Casino Patience
  • VIP-Roulette
  • Exclusive Blackjack 2
  • Exclusive Blackjack 1
  • Texas Holdem Bonus Poker
  • Exclusive Blackjack 4
  • 3 Card Brag
  • Blackjack Double Exposure
  • Exclusive Blackjack VIP
  • Blackjack (3 Hand)
  • BJ Double Exposure
  • Oasis Poker
  • Caribbean Poker
  • Baccarat
  • Texas Hold’em
  • Pontoon
  • Punto Banco
  • Craps
  • Pai Gow
  • Beat Me
  • Texas Holdem Bonus
  • Monopoly Roulette Tycoon
  • VIP-Blackjack
  • Swap the Flop
  • Punto Banco (VIP)
  • Casino Stud Poker
  • VIP Baccarat
  • Red Dog
  • Dream Catcher
  • Live Blackjack HD
  • Golden Ball
  • Speed Roulette
  • Club Roulette
  • Speed Baccarat
  • Wolf Gold Roulette
  • Blackjack Party
  • Blackjack Exclusive 1
  • Blackjack Exclusive 2
  • Blackjack Exclusive 3
  • Fortune VIP Blackjack Table
  • Blackjack Multihand
  • Baccarat Squeeze
  • Three Card Poker
  • London Roulette Table
  • Ultimate Texas Holdem
  • American Roulette
  • Casino Holdem
Note that live casino games are not included here.

Video Poker

There are eight video poker games on the Mr Smith Casino platform. There are options in all categories but Joker Poker. Select the Other Games category to bring up all the video poker titles. The games are supplied by NetEnt, so excellent animations are standard. Bets start at just £0.20 and max out at £10. We particularly like Deuces Wild where you can play up to 25 hands.

Video Poker Games

Video Poker Games
Total Jacks or Better Deuces Wild Joker Poker American
8 2 2 0 2
  • Joker Wild Double Up
  • Joker Wild
  • Jacks or Better Double Up
  • Jacks or Better
  • Deuces Wild Double Up
  • Deuces Wild
  • All American Double Up
  • All American

Live Casino

Mr Smith Casino offers an excellent selection of live dealer titles. There are live tables from Evolution Gaming, Authentic, and NetEnt. Evolution Gaming tables promise the highest betting limits and the sleekest user experience. If you’re looking for some more unusual titles with lower table limits, we’d recommend the Authentic Gaming lounge. Overall though, there is a great breadth of live dealer games that run smoothly and allow you to engage with friendly croupiers.

Live Games

Live Casino Games
Total Blackjack Roulette Baccarat Poker Hold'em
49 5 35 3 2 2
  • Baccarat Squeeze
  • Speed Baccarat
  • Ultimate Texas Holdem
  • Caribbean Stud Poker
  • Live Casino Holdem
  • Three Card Poker
  • London Roulette Table
  • Club Roulette
  • Arabic Roulette
  • Live French Roulette
  • Live Automatic French Roulette
  • Blaze Roulette
  • Turbo Roulette
  • Auto VIP Roulette
  • Casino Floor Roulette
  • Auto Classic 1 Roulette
  • Auto Speed 1 Roulette
  • Platinum Roulette
  • Royal Casino Roulette
Auto Classic 2 Roulette
  • Auto Speed 2 Roulette
  • International Roulette

  • Original Roulette

  • Professional Roulette
  • Duo International Roulette
  • Duo Auto Roulette
  • Duo St. Vincent Roulette
  • Rapid Roulette

  • Live Blackjack
  • VIP Live Blackjack
  • Automatic Roulette

  • Blackjack PRO
  • Classic Roulette Deluxe
  • Classic Roulette La Partage
  • Classic Roulette
  • Great Rhino Roulette
  • Gold Rush Roulette
  • Wolf Gold Roulette
  • Italian Roulette
  • Diamond Strike Roulette
  • Joker’s Jewels Roulette
  • Auto Roulette
  • Golden Ball Gameshow Edition
  • Casino Admiral
  • Lotus Roulette
  • Super 6 Live Baccarat
  • VIP Blackjack 1
  • Blackjack Live
  • VIP Live Roulette


Seven baccarat games are available at Mr Smith Casino. Players can choose between both live and non-live baccarat titles. Your non-live options are supplied by NetEnt and the live titles are from the likes of Evolution Gaming. The non-live baccarat games offer basic animations and lower table limits while the live baccarat games are more interactive and accept higher stakes. Essentially, there’s plenty of choice for the majority of baccarat players.


Use the search bar or select Table Games to bring up Vegas Craps. Microgaming’s title loads straight into a birds-eye view of a straightforward craps table. Clear instructions are also displayed when you load the game. The game is responsive, so it’s easy to quickly place wagers across the table. In fact, we don’t really have complaints when it comes to the craps game available at Mr Smith Casino.


For hopeful jackpot winners, there are dozens of titles to find your fortunes on. Included in their selection are some of the most talked about jackpots on blogs and forums, with prize pools running into the millions. In fact, Divine Fortune, Mega Moolah, Hall of Gods, and the MegaJackpots series are all available at Mr Smith Casino. So for those asking if Mr Smith Casino is any good for progressive jackpots, the answer is a definite yes.

Top Progressive Jackpots

All Jackpot Games

  • Hall of Gods
  • Mega Moolah
  • Mega Fortune Dreams
  • Mega Fortune
  • Platoon Wild Progressive
  • Irish Riches
  • Divine Fortune
  • Cherry Trio
  • Star Jackpots
  • Ave Caesar
  • Neon Reels
  • Fire 88
  • Ozwin’s Jackpot
  • Holmes & the Stolen Stones
  • Chain Reactors Super Trails
  • Golden Money Frog
  • Midas Gold
  • Beehive Bedlam
  • Jackpotz
  • Medusa II Jackpots
  • The Naked Gun
  • Hansel and Gretel Treasure Trail
  • Super Multitimes Progressive HD
  • Scrooge’s Jackpot
  • Zombie Rush Deluxe
  • Universal Cup
  • Magic Gems Deluxe
  • Sumo Spins
  • Golden Wild
  • Hi Lo Roller
  • Treasure Island
  • Diamond Jackpots
  • Wild Nords
  • Ali Baba Jackpot
  • Paws of Fury
  • Cinderella’s Ball
  • Dragon Slot Jackpot
  • Trick or Treat
  • Lion Dance
  • MegaJackpots Star Lanterns
  • MegaJackpots Cleopatra
  • MegaJackpots Isle O'Plenty
  • MegaJackpots Wolf Run
  • MegaJackpots Siberian Storm
  • Ring the Bells
  • Mr Toad
  • Monster Smash
  • Cosmic Fortune
  • Major Millions
  • Jazz of New Orleans
  • Oily Business
  • Masquerade
  • Spin and Win
  • Piggy Bank
  • Hunt for Gold
  • Gem Drop
  • Cowboy Treasure
  • Mega Moolah Isis

Mobile Casino

Mr Smith Casino is available on mobile and tablet devices through a web browser. Simply fire up your Apple, Android, Windows, or Blackberry device and head to You’ll find several hundred of their best slots, including Starburst, Bonanza, and more. The live casino tables from Evolution Gaming, Authentic, and NetEnt are also all available.

Mr Smith Casino’s welcome bonus can be claimed from mobile or tablet devices. Their 24/7 live chat support is also available. In addition, mobile users can view their account history and set safe play limits.

Our only real complaint is that the mobile site isn’t as sleek as some dedicated mobile apps offered at other casinos. So for a more powerful mobile gaming experience, we’d like to see headquarters roll out iOS and Android mobile apps.


Android App

There is not currently an Android (APK) app available to download from the Google Play Store.

iOS App

There is not currently an iPhone, iPad, or iPod Touch app available to download from the iTunes App Store.

High Rollers

Players with deep pockets will feel right at home at Mr Smith Casino. For table game players, there are numerous VIP and high limit tables. Their live casino tables, in particular, are best suited to high rollers, accepting bets in the tens of thousands. But big betting slot players will also be content with the platform’s offering. We found multiple slots that allow bets of over £150 per spin. Note it’s the slots from NetEnt that generally accept the highest stakes.

High Stakes Games

High Stakes Games
Name Max Bet
Rapid Roulette £75,000
Exclusive Blackjack VIP £20,000
Baccarat Squeeze £30,000
Jumanji £200
Berry Burst £200

VIP Program

Loyal players could receive some additional benefits through Mr Smith Casino’s VIP program. The only problem is that the scheme is invitation only and very little is known about the different VIP levels or how many comp points you’ll need to gain entry. With that said, VIPs may benefit from prioritised payments, increased value promotions, plus personalised account management. So all active players can do is deposit, play, and keep an eye on their inbox.

VIP Levels and Rewards

This VIP program does not have levels or Mr Smith Casino has not provided details on rewards and requirements.


Sports betting is not available at Mr Smith Casino.

Live Streaming

No live streaming offered.

Live Betting

No live betting offered.


No cashout function is offered.


Select Other Games to bring up the available scratchcard titles. Some of the best options include Merlin Million’s Scratch, Scratch Irish Eyes, and Foxin Wins Scratch. Each scratchcard comes promises high-quality graphics and easy-going fun. You can bet as much as £50 on some of Mr Smith Casino’s scratchcard games, so there’s the potential for some decent wins.

Deposit Methods

Mr Smith Casino offers most popular deposit options, including Visa, Mastercard, and PayPal. The minimum deposit for most methods is £10. But for budget betters, we’d recommend using a Paysafecard due to the low maximum deposit limit. We’d also recommend avoiding a bank wire transfer if you want your funds to be instantly available.

Although the choice of deposit options is decent, Mr Smith Casino could become even more accessible if they accepted Ukash and cryptocurrencies, such as Bitcoin.

Deposit Methods at Mr Smith Casino
Method Minimum Maximum Fee Time
PayPal £10 £5,500 - Instant
Visa £10 £10,000 - Instant
MasterCard £10 £10,000 - Instant
Skrill £10 £30,000 - Instant
Neteller £10 £30,000 - Instant
Paysafecard £10 £200 - Instant
Entropay £10 £10,000 - Instant
Trustly £15 £100,000 - Instant
SOFORT €10 €3,000 - Instant

Withdrawal Methods

There are several withdrawal methods available to Mr Smith Casino customers. Options include Visa, Trustly, and PayPal. The minimum withdrawal ranges from £10 to £20. Withdrawal times are pretty good, especially if you opt for an e-wallet. Importantly, Mr Smith Casino does not charge any payment fees. Overall, Trustly offers the best mix of generous limits and prompt payout speeds.

For any pending withdrawal problems, get in contact with Mr Smith Casino’s customer service team.

Withdrawal Methods at Mr Smith Casino
Method Minimum Maximum Fee Time
Trustly £10 £100,000 - Up to 24 hours
Bank Transfer £10 £100,000 - 3-6 days
PayPal £20 £5,500 - Up to 24 hours
Visa £20 £8,700 - 3-6 days
Skrill £20 £8,000 - Up to 24 hours
Neteller £15 £30,000 - Up to 24 hours
Entropay £20 £2,500 - 3-6 days
SOFORT €20 €100,000 - 2-6 days

Withdrawal Limit

Players cannot withdraw more than £50,000 from their Mr Smith Casino account in a 24 hour period.


Support at Mr Smith Casino can be reached via live online chat or email. In addition, there is the option of requesting a call back. The typical wait time for chat support is 30 seconds while you can expect an email response within 30 minutes to one hour and a call back between 15 minutes and one hour.

Customer support is available 24 hours a day, seven days a week. The award-winning support team can assist with most queries. So if you have questions about signup no deposit bonuses, wagering requirements, or excluded games, they should be able to help. Of course, any login problems or responsible gaming issues support staff are also trained to deal with.

The relevant telephone contact number and email address can be found below.

Live Chat

Select Help from the top of the page and then hit Live Chat to be connected to an agent.


There is no Skype support available.

Other Support Options

You can also see the FAQ and Complaints sections for further help.


How can I claim my bonus?

Log into your account and select your display name in the top right-hand corner. Select Bank and then My Bonuses. From there you will be able to view your available, claimed, and finished bonuses.

Why do I have to register?

To be able to play in and win real money, you'll need to register for a Mr Smith Casino account.

Which web browser should I use?

Mr Smith Casino headquarters recommend using an up to date version of Internet Explorer, Mozilla Firefox or Google Chrome. Alternatively, Mac users should use Safari.

Can I register more than one account?

No, you cannot. As Mr Smith Casino's terms and conditions state, players can only sign up for one account. Joining multiple times may result in your accounts being blocked and winnings withheld.

What happens if I receive a call whilst playing?

If playing from a mobile or tablet device, the game will automatically pause when you receive a call. When the call is over you will be able to resume where you left off.

How do I close my account?

To delete your account you'll need to get in contact with the customer service team using live online chat or email. Alternatively, you can request a call back.


Mr Smith Casino operates in many locations using multiple gaming licenses. It’s worth noting the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC) are among the most respected bodies in the industry. This is a reassuring indication that the company is trustworthy.

Licensed By

  • UK Gambling Commission
  • Malta Gaming Authority
  • Alderney Gambling Control Commission


  • English


  • Pound sterling
  • Euro

Accepted Countries

  • Andorra
  • Antigua And Barbuda
  • Bahamas
  • Bulgaria
  • Canada
  • Central African Republic
  • Comoros
  • Costa Rica
  • Cote D'Ivoire
  • Croatia
  • Cyprus
  • El Salvador
  • Finland
  • Germany
  • Iceland
  • Ireland
  • Jamaica
  • Japan
  • Lebanon
  • Liechtenstein
  • Malta
  • Mauritius
  • Moldova
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Panama
  • Philippines
  • Saint Lucia
  • Slovakia
  • South Africa
  • Sweden
  • Switzerland
  • Trinidad And Tobago
  • Ukraine
  • United Kingdom
  • Uruguay
  • Venezuela


NameBML Group Ltd
CEOPontus Lindwall


The history of Mr Smith Casino began in 2014 when its founders set about offering the most thrilling and entertaining games on the web. The owners wanted to build a regulated gambling site with a distinctly British feel that focussed on European markets.

Some players may be wondering who actually owns Mr Smith Casino. Well, Mr Smith Casino is operated by the BML Group Ltd, a fully owned subsidiary of Betsson AB, a Swedish company with over 50 years industry experience. So essentially, players know they’re in the hands of a successful management team.


Social Media

Twitter Instagram

Head Office Address

Betsson Experience Centre
Ta’ Xbiex Seafront
Ta’ Xbiex
XBX 1027


If you are looking for customer service, please see the Support section


Reviews of Mr Smith Casino are good across the board. Review sites rate the game coverage and long list of leading software suppliers. The rapid withdrawal times and respectable licenses also attract praise. The only major issue that’s often brought up is the lack of an established VIP program. With that said, most reviews conclude that registering for a Mr Smith Casino account is a sensible decision.

Our Rating
Mr Smith Casino impressed us in nearly every category. The size of their slot, jackpot, and live casino offering is among the best in the industry. They also promise around the clock, award-winning support, plus they hold two of the most coveted gaming licenses. Our only real issues are that sign-up bonuses and offers are predominantly aimed at slot enthusiasts, leaving little for table game players. We'd also like to see a more organised and publicised VIP program introduced. Still, for players looking to join a sleek and British-themed gaming site, we'd recommend Mr Smith Casino.
AskGamblers like the fast payout times, the 24/7 support, and the mobile solution. Their only real issue is the limited number of withdrawal methods. But whilst AskGamblers are impartial, we do feel their review is somewhat outdated as Mr Smith Casino does offer a reasonable number of withdrawal options.
On Trustpilot there are complaints about the poor payout percentage and the slow customer support. However, we're not convinced Trustpilot ever accurately represents an online casino as it normally attracts only disgruntled players.
Mr Smith Casino scored highly when it came to payout speeds, customer service, and game providers. The casino scored lowest in terms of bonuses which tend to only offer free spins to slot players. ThePogg are a respected body and their review can be trusted.
The review from OnlineCasino rate the user-friendly website and strong licensing. The platform’s jackpots and decent selection of instant-play games was also well received. Their only real complaints are around the unclear VIP program that doesn’t have set loyalty points requirements. We’re satisfied their review is fair and can be trusted.
CasinoListings were impressed with the numerous huge progressive jackpots. They also like the fast payouts. Their only major issue was with an unpredictable customer support. Although we're happy their review is balanced, we don't agree that Mr Smith Casino's customer support isn't reliable.


If you have complaints related to Mr Smith Casino, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.

Note! Before you submit a complaint, please have a look at the list of common complaints and resolutions below.

Mr Smith Casino does have a relatively poor track history of dealing with complaints. Not only can they be slow to tackle an issue, but sometimes they don’t respond to customer complaints at all. This is somewhat concerning and headquarters would be wise to improve in this department or they risk losing the trust of prospective players.

Complaints and Resolutions

The player registered for a Mr Smith Casino account and promptly accumulated several thousand in winnings. However, they did not receive their winnings within the specified withdrawal time. This was because the management team needed to verify the player's identity, as is required under their licensing conditions.

A player signed up for a Mr Smith Casino account and built up some winnings. However, they then received a message from customer service saying they had breached the site's terms and conditions. As a result, their winnings were void. Unfortunately, the site wouldn't provide any more information or evidence to support their claim, leaving the player understandably frustrated.

The player found a sizeable welcome bonus through an affiliate site and signed up accordingly. However, when they joined Mr Smith Casino they received a less generous sign up offer. Fortunately, after contacting the casino, head office decided to award the player the full welcome bonus package they first found.

Submit Complaint

Please use the email that's on your Mr Smith Casino account, or we are unable to assist.

Responsible Gambling

Mr Smith Casino helps players set their own responsible gaming budgets. Head to your account area to set daily, weekly, or monthly deposit limits. There’s also a free self-assessment tool you can take. More serious problem gamblers can have their account suspended. Opt for self-exclusion though and you won’t be emailed the casino’s newsletter containing new bonus codes and promotions.


Corporate management takes information security seriously. So both desktop and mobile web pages use industry-standard encryption protocols. That means all personal and transactional data is obscured when sent between players and the casino’s servers. In addition, players’ funds are kept in segregated accounts.

Affiliate Program

The Mr Smith affiliates program is run by a legitimate and experienced management team with success promoting casino brands and sister sites. There are both CPA and hybrid remuneration plans that promise up to 40% commissions. Affiliates also have access to real-time tracking tools, plus a host of free marketing materials and promotions. All of which are available in multiple languages, helping you to extend your reach.


New Games Go Live at Mr Smith Casino

Mr Smith Casino has a section dedicated to up and coming games. Select New Games from the drop-down menu to view their best new table games and slots. Alternatively, look for the New banner on a game’s thumbnail. Some of the state-of-the-art games recently added include:

  • BerryBurst
  • Hanzo’s Dojo
  • Rise of Olympus
  • 3 Charms Crush
  • Jackpot Jester 200,000

Mr Smith Casino Invests in Live Dealer Gaming

Gaming sites are increasingly looking to offer a real-life casino floor experience from the comfort of home. And now Mr Smith Casino is one of the latest brands to invest in this user experience. They've partnered up with a number of live dealer operators, including the award-winning supplier Evolution Gaming. Users will now find dozens of popular table games available to play in real-time, with all budgets provided for.

Harry Casino Becomes Mr Smith Casino

Harry Casino has undergone a serious re-branding, with a new mascot dog and a new name - Mr Smith Casino. It's still operated by the BML Group (Betsson), however, now there are some improvements. Firstly, there's even more online slots and games. There's also more deposit and withdrawal methods available, including Skrill and Neteller.

Importantly for Hary Casino players, account details, cash balances, and bonuses have been transferred over to the new gaming website.