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Mongoose Casino Review and Bonus Offers May 2019

First published | Updated | Reviewed by
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Mongoose Casino is a newcomer to the UK online casino market, and one with plenty of potential. Taking its name from a Buddhist symbol for wealth, Mongoose has been establishing itself in over a hundred countries worldwide since 2015. Mongoose Casino is in the process of expanding – a large number of new games were added whilst this review was being written.

Mongoose Casino specialises in slot games, which account for around 90% of all its games. Mongoose offers both the casual and experienced gambler a wide variety of reels, themes, jackpots and maximum deposits.

With a wide variety of payment methods accepted and welcome bonuses, Mongoose Casino makes up in variety for what it currently lacks in quantity.

Mongoose Casino Bonus Offers

Mongoose Casino offers a range of bonuses for new and existing players. These range from deposit matches to on-going cash-back and free spin bonus packages.

Encouragingly, some bonus packages allow players to change their chosen bonus. The offers are generous and, starting at x30, the wagering requirements are very competitive.
Depending on which country you’re registering from (the website gives no further details) there is also the possibility of no deposit bonuses. For every bonus package, it’s worth checking the small print as some are for UK players only.

A nice touch is the Birthday Bonus which offers all registered players a gift, although it’s up to players to verify their date of birth and get in touch with the website to claim their bonus.

All Bonus Offers from Mongoose Casino

Current bonus offers today :

Mongoose Casino Bonus List
Type Country Accepted No Deposit Deposit
UK Sign Up Offer - 1. 150% up to £45
2. 50% up to £155

UK Sign Up Offer

Deposit Bonus
1. 150% up to £45
2. 50% up to £155

Details

New players can enjoy up to £200 in welcome bonus with their first 2 deposits at Mongoose Casino - a 150% match on the first deposit and a 50% match on the second.

  • Make the first deposit and claim a 150% match bonus up to £45
  • Make the second deposit and claim a 50% match bonus up to £155

How to claim your deposit bonus:

  1. Sign up a player account with Mongoose Casino
  2. Follow the activation link in your email and activate your account
  3. Once activated, click on the Deposit button located on the top right side of the screen
  4. Select the deposit method and then you will have the option of choosing your welcome bonus
  5. Then choose your deposit amount and make the deposit
  6. Your bonus amount should show up in your bonus account along with your cash deposit amount.

Important notes:

Your bonus account will only be used after your cash balance has been used. The minimum deposit amount to claim this bonus is £10. Maximum bet size allowed with the bonus balance is £3 for the first bonus, and £5 for the second.

Any bets over the maximum allowed wager size will not contribute toward the wagering requirement. Any bets placed over the maximum wager allowed will increase your wagering requirement

The welcome bonus amount can be played in All Casino Games (except for jackpot games), and each game category will contribute in varying manner towards the wagering requirement.

Bonus will expire 3 days after the bonus activation and must be used/completed within this time.

Wagering Requirements

Wagering/playthrough/turnover requirement for all welcome bonuses is 35x.

Bonus Codes

Mongoose Casino does not currently have any active bonus codes.

Promotions

Mongoose Casino offers a handful of promotions to both new and loyal existing customers. As well as initial bonuses, new players can claim bonus packages which reward you for as long as you move up their loyalty tiers. Players tiers are reviewed and updated monthly.

Promotions at Mongoose Casino today :

No promotions are currently running.

Pros and Cons

Reasons to get excited about Mongoose Casino are:

  • Competitive wagering requirements
  • Inventive bonuses and promotions
  • New games being added
  • Wide range of deposit and withdrawal methods
  • Software provided by industry leaders such as Microgaming
  • Comprehensive desktop search menu for games

However, there are some drawbacks:

  • Still a comparatively small number of games
  • Promotions and bonuses not available in every country
  • The website has clearly been written by someone who isn’t fluent in English.
  • No telephone support listed on website
  • Live chat support isn’t 24/7 – although email support is
  • Some customers report a slow verification process

Games

Mongoose Casino currently offers over 400 different games to players. The vast majority of these are slot games. There are a wide range of other games including Blackjack, Roulette, Video Poker and virtual football games. In Mongoose’s ‘Other Games’ section, you’ll also find classics such as Cribbage, Darts, Keno and Baccarat.

Slot games are Mongoose Casino’s speciality. The majority are what they call ‘Old Skool’ reel games, although they offer nearly as many with a ‘Culture’ theme. There are also a range of classic entertainment themes, such as ‘80s TV game-show Bullseye, that UK gamblers will love.

Despite this, a wider range is lacking. As well as an absence of live dealers, there are only a few jackpot games and the non-slot games have very few variations – less than ten each. There is one bingo game, although it’s hidden somewhere in a sub-menu. There are no craps or lottery games and the site does not run a sportsbook.

Software

The software providers for Mongoose Casino are a mix of old names and new faces. The overwhelming majority are provided by industry leader Microgaming, leaving room for a small group of others:

  • Microgaming
  • 1x2gaming
  • Iron Dog Studio
  • Pragmatic Play
  • Quickspin

Slots

Mongoose Casino excels in slot games. There are over 400 spread across 8 different themes – including Entertainment, Fantasy, Action and Adventure. Slot game fans will be happy to see Thunderstruck II available here. Other popular slots at Mongoose include Playboy Gold, Mega Moolah and Blood Queen. Players can browse games in a number of ways; sorting them by theme, popularity, features, type etc.

Table Games

There is a small but strong selection of table games at Mongoose Casino. They appear to be adding new games all the while so it’s a casino that UK players will want to get involved with early.

Roulette

There are only a few roulette games available on Mongoose Casino. The majority of these are variations of European roulette, but there is also French roulette and the quirky Astro roulette. Laptop, tablet and PC players have the added bonus of being able to access Chinese roulette and European Roulette Gold.

The potential stakes for roulette on Mongoose are pretty consistent across the games, ranging from 25p minimums to £150 maximums.

Blackjack

Players who prefer classic blackjack games will be at home on Mongoose Casino. As with roulette, the selection is small but includes a couple of interesting variations. Blackjack Bonus is of particular interest, with players able to choose theirs and the dealer’s hands from five available sets.

Another attractive proposition is Red Queen Blackjack, which allows the player to play three simultaneous hands against the dealer and offers a 2 to 1 return for a Red Queen Blackjack hand (a red queen and any ace). Most games allow a maximum bet of £200.

Video Poker

Sadly, Mongoose Casino offers a meagre three video poker games. All American and Jacks Or Better are largely identical classic video poker games. The sole variation is Microgaming’s Poker Pursuit, which only deals three cards initially, allowing you the option to raise on the fourth and fifth cards respectively. Maximum bets range from £5 to £25.

Jackpots

Jackpot games on Mongoose Casino are admittedly sparse, but that doesn’t limit their winning potential: Mega Moolah is a five-reel, twenty-five payline progressive jackpot game which once paid one lucky customer over $7 million. For high rollers, the highest maximum jackpot bet appears to be £60 on Lion’s Pride.

Note: One frustrating aspect is that not all of the jackpot games are listed in the ‘Jackpot’ section of the website, meaning gamblers in search of big pay-outs need to trawl through the ‘all games’ section. There is also a slot game called Jackpot Express which is not a jackpot game.

Progressive Jackpots:

  • Mega Moolah
  • Mega Moolah Isis
  • Bullseye Gameshow
  • Cash Splash 5-Reel
  • Fruit Fiesta 3-Reel
  • Fruit Fiesta 5-Reel
  • Lion’s Pride
  • Lots a Loot
  • Lots a Loot 5-Reel
  • Major Millions 5-Reel

Mobile

It would appear that approximately half to two-thirds of the games at Mongoose Casino are available to play on mobile devices. The mobile website itself offers faster access to popular games, but lacks the comprehensive search engine feature found on the desktop site.

The games are presented in html5 format and are no-download, allowing for easy access for demo players and, once you’ve signed up, real gamblers.

App

There is currently no mobile app available for Mongoose Casino.

High Rollers

Despite the lack of game quantity, there is plenty to tempt serious high rollers at Mongoose Casino. There are an abundance of £100-£150 maximum slots, but things really heat up with two slots in particular, both of which can be played on mobile or desktop devices:

  • Microgaming’s Pollen Party is a 720-way slot which allows a maximum bet of £1000.
  • Forbidden Throne is a 5-reel, 40-payline slot which allows a maximum of £800.

Some of the other highest maximum bet games include:

  • Stardust (desktop only) – £400
  • Bust the Bank – £300
  • Lucky Witch (desktop only) – £300
  • Bush Telegraph – £250
  • Lucky Firecracker (desktop only) – £250
  • Mystique Grove (desktop only) – £250
  • Wheel of Wealth Special Edition (desktop only) – £250
  • Lost Vegas (desktop only) – £225
  • Liquid Gold (desktop only) – £200
  • Mayan Princess – £200

VIP Program

Mongoose offers a VIP Club to all new members, meaning that all members are therefore VIPs. Each month customers have the potential to move up the six VIP tiers as they accumulate points.

Each tier comes with better bonuses, including a higher percentage of competition points, more free spins and more deposit matches. The details are a little vague for some aspects as the text on the webpage appears to be unfinished.

Sportsbook

Mongoose Casino does not offer a sportsbook.

Deposit Methods

Mongoose Casino accommodates a broad range of deposit methods, including Skrill, Neteller and BitCoin. All deposit methods are instantly processed and more than half of which allow deposits of up to £10,000.

Deposit Methods at Mongoose Casino
Method Minimum Maximum Fee Time
Visa 10 2,500 - Instant
MasterCard 10 2,500 - Instant
Maestro 10 2,500 - instant
Instant Banking 30 10,000 - Instant
Skrill 10 10,000 - Instant
Neteller 10 10,000 - Instant
Bitcoin 10 10,000 - Instant
Instadebit 10 10,000 - Instant
Paysafecard 10 100 - Instant
Flexepin 20 500 - Instant
Neosurf 10 100 - Instant
EcoPayz 10 10,000 - Instant

Withdrawal Methods

Most of the e-transfer methods, such as Skrill, transfer instantly. More traditional card and banking methods can take up to ten working days, so gamblers who want to get their hands on their money quickly should be mindful of which deposit method they use.

Both deposit and withdrawals are safely secured with 256-bit SSL encryption. Neither Mongoose nor any third parties store your information.

Withdrawal Methods at Mongoose Casino
Method Minimum Maximum Fee Time
Visa 20 2,500 1 free/month Up to 7 working days
MasterCard 20 2,500 1 free/month Up to 7 working days
Skrill 20 2,500 1 free/month Max 24 hrs
Neteller 20 2,500 1 free/month Max 24 hrs
Instant Banking 20 10,000 1 free/month Up to 2 working days
EcoPayz 20 2,500 1 free/month Max 24 hrs
Bitcoin 20 2,500 1 free/month Max 24 hrs
Bank Transfer/ETF 50 10,000 1 free/month Up to 15 working days

Withdrawal Limit

Mongoose offers one free withdrawal per month from £20 up to £2500 (or £10,000 for instant banking and bank transfers). Subsequent withdrawals made in that month are subject to a 3.9% deduction.

Support

Mongoose’s support options are a little vague. The site claims to offer 24/7 email support, although any emails generate an auto-reply which claims your email will be replied to in 12 hours. We tried this system and have so far been waiting 24 hours for a reply.

There is no telephone number supplied anywhere on the website, but other websites list the following number for UK customers: (+44) 020-3411-9737.

Live Chat

A live chat service is offered, but no hours are given.

Skype Support

There is no Skype support available.

FAQ

How do I create an account and register?

Registration is simple. You only need an email address and your basic personal information. An activation link is then sent to your email address.

What if I forget my login details?

There is a ‘forgotten password’ option on the Mongoose website. If you forget your username, you can contact Customer Services via live chat or email and answer the security questions you provided when signing up.

How do Mongoose Casino bonuses work?

Bonuses cannot be directly withdrawn. They must transferred from your ‘bonus’ account into your cash account. You will then need to meet Mongoose’s turnover requirements (which generally seem to be x30) before you can withdraw the bonus money.

Can I play Mongoose Casino games anywhere?

Mongoose says yes as long as the country is not on their restricted territory list. Confusingly, this list is nowhere to be found on their website and has to be researched elsewhere (see License section). However, attempting to play from a restricted territory can result in your account being blocked.

License

Mongoose Casino is licensed in Curacao, Malta and the United Kingdom.

Languages

Mongoose appears to only be available in English. However, the main problem with the site as it stands is that it was either translated into English or written by a non-native speaker. This means the text is sometimes confusing.

Currencies

Mongoose accepts the following currencies:

  • Australian dollars
  • Canadian dollars
  • Euros
  • British sterling
  • Norwegian kroner
  • New Zealand dollars
  • US dollars

History

Details are thin on the ground, but Mongoose Casino is still relatively young, being founded in 2015. It is operated by Rock Interactive Ltd., which is registered in Malta.

Responsible Gambling

Mongoose Casino takes responsible gambling seriously. As well as a full list of the potential dangers of problem gambling, there is a link to the GAMSTOP self-exclusion programme.

Customers can easily set financial limits and reality checks whilst playing games on Mongoose. They can also request time outs, cool offs and permanent exclusion from this site through the casino’s customer support service.

Accepted Countries

  • Afghanistan
  • Aland Islands
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua And Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia And Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Congo DR
  • Cook Islands
  • Costa Rica
  • Cote D'Ivoire
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard Island & Mcdonald Islands
  • Vatican State
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle Of Man
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • Macedonia
  • Madagascar
  • Malawi
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestine
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Rwanda
  • Saint Barthelemy
  • Saint Helena
  • Saint Kitts And Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre And Miquelon
  • Saint Vincent And Grenadines
  • Samoa
  • San Marino
  • Sao Tome And Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Georgia And Sandwich Isl.
  • Sri Lanka
  • Sudan
  • Suriname
  • Svalbard And Jan Mayen
  • Swaziland
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad And Tobago
  • Tunisia
  • Turkmenistan
  • Turks And Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States Outlying Islands
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Viet Nam
  • Virgin Islands, British
  • Virgin Islands, U.S.
  • Wallis And Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe

Complaints

If you have complaints related to Mongoose Casino, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.

Complaints and Resolutions

We are still working on compiling the list of common complaints and their resolution.

Submit Complaint

Please use the email that's on your Mongoose Casino account, or we are unable to assist.