Mansion Casino is an award-winning desktop and mobile gambling site, launched in 2003. Their online platform houses an extensive selection of Playtech games. In fact, users will find slots, progressive jackpots, table games, and a fully-fledged live casino. Generous welcome offers and sign up bonuses are also on-hand to draw in new players. Our comprehensive review will consider both the pros and cons of signing up with Mansion Casino. So we’ll take a close look at deposit and withdrawal options, customer service support, and more.
The sign-up bonus package is decent. New players could start their Mansion Casino journey with £400 using the match deposit bonus deal. On top of deposit bonuses, the gambling platform has been known to offer no deposit bonus codes and free spins. Of course, their welcome bonus package changes over time, but new players can always expect a competitive sign-up offer.
We’ve also put Mansion Casino’s sign up bonus terms and conditions under the microscope. We were reassured to see no unusual or unfair stipulations. For example, the maximum bet limit on slots is £5 and on other games, it’s usually 10% of the bonus value. Minimum qualifying deposits for welcome bonuses are around the industry standard at £20.
On the downside, Mansion Casino sign up offers often come with a 40x wagering requirement, which is towards the higher end of the scale. Despite this, overall the deposit and no deposit bonus codes available to new players at Mansion Casino are excellent. The potential result is a serious boost to that initial bankroll so you can try their range of games and test your luck.
Bonus offers in United States today :
Sign Up Offer
100% up to £200
Not available in United States
Mansion Casino offers an attractive welcome bonus package that will double your initial deposit up to £200. You don’t have to do anything to claim this new customer offer. The bonus funds are automatically credited to your account when you make your first deposit, as long as you adhere to the relevant terms and conditions, of course.
£5 is the maximum wager you can make on slots with sign up bonus funds. For all other games, you can bet a maximum of 10% of the bonus value. The minimum qualifying deposit for this sign-up offer is £20. Also, deposits made via PayPal, Skrill, Neteller, and Boku will not qualify for the sign-up bonus.
The Mansion Casino welcome bonus comes with a 40x wagering requirement.
Available in: United Kingdom
Mansion Casino does not currently have any active bonus codes.
Refer a Friend
Mansion Casino's straightforward refer a friend scheme offers £50 for each new player you bring to the site. Simply head to the cashier and enter your friend's email address into the box provided. Then once they deposit and play, your account will be credited with £50. You can invite up to 20 friends, giving you a potential account top-up of £1,000.
Mansion Casino does not disappoint when it comes to on-going promotions. Headquarters regularly reel out new deals for loyal customers to participate in. These can range from slot coupons and exclusive live casino bonuses to happy hour offers and tournaments alongside major sports events. Across these promotions, the casino hands out everything from free bonus codes for spins to casino money for use on popular games.
And whilst some gambling platforms seem to favour certain types of players, such as slot enthusiasts, for example, Mansion Casino spreads their promotions across their collection of products.
Promotions in United States today :
Ends July 31, 2020 | Not available in USA
Each month Mansion Casino gives out an impressive 100 spins to their players. To be eligible for this monthly deal, you simply need to deposit a minimum of £100 using the promo code TOPUP. The free spins can then be used on their increasingly popular White King slot game. Just remember to keep an eye on their Promotions page as the game your free spins can be used on may vary over time.
Note winnings from free spins come with a 20x wagering requirement. Also, the maximum amount you can win from this promotion is £1,000.
Ends July 31, 2020 | Not available in USA
Every Tuesday evening between 20:00 and 00:00, Mansion Casino players can pick up 5 Golden Chips when they wager £50+ on any roulette game. Each golden chip has a value of £1 and can be used on the following games:
Age of the Gods Live Roulette
European Roulette RNG
But the best part - these promotional chips come with zero wagering requirements!
Ends July 31, 2020 | Not available in USA
Mansion Casino hosts a happy hour every day on their platform between 19:00 and 21:00. During this time, the gambling company will top up your account with 10 free spins for every £10 you deposit, up to a maximum of 100 spins a day.
Simply punch in the code HAPPY when you deposit to collect your free spins. Each month the game your free spins can be used on will vary. Head to their Promotions page to find out which popular slot game they can be used on this month.
Pros and Cons
Licensed & reputable
Excellent Playtech casino games
US players not accepted
Monthly withdrawal limits
Mansion Casino has been recognised by global bodies for its excellent games and services. This is an encouraging sign that head office is taking the gambling company in the right direction.
2018 - "Online Casino Operator" - International Gaming Awards
Two leading online operators have recently announced that new slots, delivered by IGT, will be available to UK players. Both Mansion and Casino.com have struck a deal with IGT to add their exciting games to both brands.
( Click to Enlarge )
Classic IGT Slots Now Available to UK Players at Mansion and Casino.com
Another Week Means New Slots at Mansion
Mansion Casino already houses a massive selection of slots. However, head office is always looking to expand their offering. That’s why if you make your way over to the gaming site you’ll find a fantastic array of brand new slots. Included in the latest pokie titles are:
The Dark Knight Rises
New Games Go Live on Mansion Casino Platform
Mansion Casino has added to their already rich library of games with several new additions from software supplier Playtech:
Batman V Superman: Dawn of Justice
These latest titles promise cutting-edge graphics and sound. The first two are also jackpot slots with prize pools climbing into the millions. So if you fancy testing your luck on one of Mansion Casino's new games, simply head to the search bar or look for the red 'New' banner across the game thumbnail.
Mansion Moves Into New Gibraltar Office
Mansion had been based in the same office since 2003. However, with the gambling company continuing to grow, those at the top of the corporate ladder decided it was time to move into a modern space that "better reflects the company’s vision". The 50+ employees will now continue to serve their loyal customer base from Gibraltar's Europort complex.
Mansion Partners Up With AFC Bournemouth
Mansion management has secured a sponsorship deal with English football side Bournemouth. You'll now see the Mansion Casino logo on the sleeve of players' shirts. This new deal is likely to further enhance the casino's solid reputation.
Mansion Casino CEO had this to say of the move - "We are delighted to continue what has been an exciting journey and terrific partnership. The past two years have forged a strong bond between club and brand and we are delighted to continue this journey. Together, anything is possible."
Mansion Casino’s coverage of popular games is up there with the best. The majority of their several hundred strong library consists of slots and jackpots. Also on their platform is roulette, blackjack, baccarat, and video poker. Yet it was the numerous less-popular games that impressed us, in particular. For example, you’ll find keno, bingo, and scratchcards.
Pai Gow Poker
You can log in and play at Mansion Casino from all popular devices.
Software provider Playtech supplies Mansion Casino with their games. Playtech is an award-winning operator so players can be assured they’ll get some of the greatest graphics, sound, and gameplay around.
But whilst Playtech may be one of the top software suppliers, we do like to see casinos host games from multiple providers. This is because a range of game styles helps ensure different player tastes are met.
Mansion Casino houses over 150 slot games. With a diverse library, it’s easy to find an online pokie that suits your mood. There are classic designs as well as innovative 3D titles. In particular, we like their collection of Marvel and superhero-themed online slots. This makes Mansion Casino a great choice for those seeking action and adventure. Of course, all of the slot games on offer are supplied by Playtech.
These are some of the best slots offered by Mansion Casino, based on our opinion and popularity with players.
Some of the best slots on Mansion Casino are:
Terminator Genisys – This Sci-Fi slot game from Playtech delivers free time travel games, cash prizes, plus four different wilds, including multipliers. There’s also a Car Chase Bonus Game where you can assist Kyle and Sarah in escaping from a terminator. So if you want to delve into a fantasy world with the possibility of winning big, then give this video slot a spin.
Dragon Champions – This 5 reel mystical video slot from Playtech has quickly emerged as a customer favourite. You’ll find expanding/sticky wilds, an uncapped number of free spins to be won, plus it’s mobile-friendly. So if you want a high variance slot game, then this a sensible choice.
The Matrix – This slot game is based on the popular 1999 Matrix films. This 5×3 video slot game promises free spins, a bonus game mode, as well as ice-cool visuals from the first reel. Essentially, if you want a game with 50+ betways that promises non-stop action then this is a popular choice.
Epic Ape – There are 4,096 ways to win with this jungle-themed video slot game. The Playtech title is ideal for those seeking free spins as all features are geared towards that end. We also like the authentic feel and sounds that come with this video slot game. This 6 reel title can also be played from mobile devices as well as on the full desktop site.
Age of the Gods: Furious 4
Age of Egypt
Da Vinci’s Vault
Fairground Fortunes Ghost Train
Dr Love More
Heart Of The Jungle
There are over 30 roulette games on the Mansion Casino platform, including live, turbo, and multi-wheel titles. Players will find an interesting collection of niche roulette games too, such as Multiplayer European Roulette and Pinball Roulette. We were impressed with the high-quality user experience that all the roulette titles delivered. Our only criticism is that roulette table limits are fairly low at £250.
Premium European Roulette
Age of the Gods: Roulette
Dragon Jackpot Roulette
1000 Diamond Bet Roulette
3D Roulette Premium
Premium Pro Roulette
Premium French Roulette
Premium American Roulette
Multi Wheel Roulette
Multiplayer European Roulette
Multiplayer French Roulette Pai Gow
Live Football Roulette
Live Age of the Gods Roulette
Live UK Roulette
Live Prestige Roulette
Live Grand Roulette
Live Speed Roulette
Live Roulette Lounge
Live Triumph Roulette
Live Football Roulette French
Live Roulette Lounge French
Live Triumph French Roulette
There are over 30 blackjack games on the Mansion Casino platform. Users will find an even split between live and non-live titles. The quickest way to bring up their collection of blackjack games is to head to the search bar. Minimum bets start at £0.50 while table limits max out at £5,000. Their selection of live blackjack games, in particular, is best suited to players with deep pockets.
All Bets Blackjack
Frankie Dettori’s Magic Seven Blackjack
Perfect Blackjack Multihand 5
Lucky Lucky Blackjack
21 Duel Blackjack Multihand
Blackjack Super 21
Double Attack Blackjack
Progressive Blackjack Multiplayer
Multiplayer Blackjack Surrender
Live Soiree Blackjack
Live Grand Blackjack
Live Blackjack VIP Lounge 1
Live Royale Blackjack 1
Live Royale Blackjack 2
Live Royale Blackjack 3
Live Royale Blackjack 4
Live Royale Blackjack 5
Live Blackjack Lounge 1
Live Blackjack Lounge 2
Live Blackjack Lounge 3
Live Blackjack Lounge 4
Live Blackjack Lounge 5
Live Blackjack Lounge 6
Live Transylvania Blackjack
Live Soho Blackjack 1
Live Soho Blackjack 2
There are approaching 50 table games at Mansion Casino, the bulk of which are roulette and blackjack. However, there are also baccarat and poker games. All of Mansion Casino’s table games are supplied by Playtech so you’ll be met with superb visuals and smooth gameplay when you load a title. Our only complaint is that you can’t test their table games in demo mode prior to risking your own cash.
There are over a dozen video poker games from Playtech on the Mansion Casino platform. Simply select Video Poker from the menu bar to bring up a full list of games. There’s a particularly good choice of Jacks or Better titles. We also like that you can play all video poker games in demo mode.
Video Poker Games
Video Poker Games
Jacks or Better
Jacks or Better Multi-Hand
Jacks or Better
Deuces Wild 4 Line
All American Video Poker
10’s or Better
Aces And Faces
2 Ways Royal
Jacks or Better 4 Line
Jacks or Better 10 Line
Aces and Faces 4 Line
Jacks or Better 50 Line
Aces and Faces 25 Line
There are around 50 live casino games at Mansion Casino. Select Live Casino from the menu and you’ll be taken to the live dealer lobby. Once you’ve chosen a screen name you can choose between favourite live table games, as well as some quirky extras, such as Spin a Win.
We particularly like that each thumbnail provides you with key information, including the number of seats available and the min/max wagers allowed. Playtech has also made their live dealer platform easy to navigate by allowing you to filter by popular game variations.
Live Casino Games
Age of the Gods Roulette
Football Roulette French
Roulette Lounge French
Triumph French Roulette
Mansion Casino BJ
Soiree Elite 100
Football Unlimited BJ
Blackjack VIP Lounge 1
Royale Blackjack 1
Royale Blackjack 2
Royale Blackjack 3
Royale Blackjack 4
Royale Blackjack 5
Blackjack Lounge 1
Blackjack Lounge 2
Blackjack Lounge 3
Blackjack Lounge 4
Blackjack Lounge 5
Blackjack Lounge 6
Soho Blackjack 1
Soho Blackjack 2
Prestige Mini Baccarat
Baccarat Lounge No Commission
Grand Baccarat No Commission
Mini Baccarat No Commission
Spin a Win
Soho Casino Holdem
3 Card Brag
There are both live and non-live baccarat games available at Mansion Casino. Minimum bets start at £1 while table limits for baccarat are £1,500. Their live lounge, in particular, is home to a decent range of games, including Prestige Mini Baccarat and Grand Baccarat No Commission.
There is a single craps game available from Playtech. The table allows you to wager between $0.01 and $300. We like the clear birdseye view of the table, plus the sleek red and gold colour scheme. We also rate that you can test the craps game in demo mode first with $2,000 in virtual casino cash.
There is one keno game available on the Mansion Casino platform. Use the search bar to locate the title or select Table Games from the menu. The minimum bet is just $0.02 while the maximum wager you can place is $10. The keno title is available on both the full desktop site and from Mansion Casino’s mobile app.
With blogs and forums often alight with news of big wins, it’s reassuring to see so many jackpots with huge prize pools. In fact, a number of titles have jackpots in the millions. The casino hosts the Age of Gods jackpot series and a number of Superman-themed titles. Below you can see some of the titles that have made some very happy jackpot winners.
Top Progressive Jackpots
Funky Fruits Jackpot
All Jackpot Games
Gladiator Road to Rome
Man of Steel
Pharaoh’s Treasure Deluxe
Great Blue Jackpot
Superman The Movie
Age of Gods: God of Storms
Funky Monkey Jackpot
Batman V Superman Dawn of Justice
Age of the Gods: King of Olympus
Age of the Gods
Frankie Dettori Sporting Legend
Age of the Gods: Goddess of Wisdom
Batman & Catwoman Cash
Age of the Gods: Fate Sisters
Land of Gold
Age of the Gods: Prince of Olympus
Batman & Mr. Freeze Fortune
Batman & the Batgirl Bonanza
Batman & the Penguin Prize
Streak of Luck
The Love Boat
Bounty of the Beanstalk
Batman & the Joker Jewels
Batman vs Riddler
Cat In Vegas
Frankie Dettori's Magic Seven Jackpot
Zhao Cai Jin Bao Jackpot
Funky Fruits Jackpot
Gold Rally Jackpot
Fairest of Them All
Funky Fruits Farm
Time for a Deal
August 22 2013
Frankie Dettori's Magic Seven Jackpot
February 1 2018
Frankie Dettori's Magic Seven Jackpot
January 28 2018
Mansion Casino offers an excellent mobile site. You can log in to the platform from your mobile browser for full access to their casino games, account management tools, and customer support.
The mobile site has been configured to make moving around the site and playing your favourite games straightforward. So menus and logos have been reformulated, the search bar is still available, and titles will automatically adjust to your device’s screen.
But while the mobile optimised site does save you from a space consuming download, we’d recommend one of their dedicated mobile apps for an optimal mobile user experience.
The iOS and Android apps from Mansion Casino are perfect for players seeking a fully immersive mobile experience. Unlike the mobile optimised site, the apps have been designed solely for the mobile and tablet user. As a result, you can navigate the apps with a few swipes, funding your account and withdrawing winnings.
Importantly, almost all Playtech titles are available on the iPhone, iPad, and Android apps. That includes their live casino, slots, jackpots, and classic table games. Live chat customer support is also available to mobile app users.
The free Android (APK) app is available to download from the Google Play Store. Both real money play and demo mode is available in the Android app. Mansion Casino’s sign up offers and on-going promotions are also available, as is their 24/7 customer support.
Lastly, we like that regular updates and app maintenance continuously enhance the mobile user experience.
The iPhone and iPad apps are available to download from the Itunes App Store. Users will find multiple touchscreen benefits, including tapping and dragging your own chips. You can also register and sign up for Mansion Casino from the mobile app.
Essentially, the iOS app platform is sleek, intuitive, and offers the full Mansion Casino gaming experience.
iOS App QR Code
Mansion Casino offers titles suitable for high rollers. Select Live Casino for the blackjack games with the highest table limits. Alternatively, head to the non-live Table Games section for the roulette tables allowing the highest maximum bets. There also a number of slot games well suited to players with a substantial bankroll, allowing you to wager hundreds per spin.
High Stakes Games
High Stakes Games
3D Roulette Premium
Age of the Gods: Ruler of the Sky
Treasure of the Lamps
Mansion Casino’s VIP program is a great way for loyal players to pick up useful perks. Essentially, every time you wager real money at the casino you’ll accumulate loyalty points. You can then swap these comp points for cash bonuses. Other perks include faster withdrawal times and increased monthly withdrawal limits.
It’s worth noting you’ll get more for your loyalty points by spending them in higher quantities.
VIP Levels and Rewards
VIP Levels and Rewards
$2.50 bonus for every 100 points Requirements: 0-499 loyalty points
$3.33 bonus for every 100 points Requirements: 500 - 2,999 loyalty points
$5.00 bonus for every 100 points Requirements: 3,000 - 20,000 loyalty points
$7.50 bonus for every 100 points Requirements: + 20,000 loyalty points and deposit over $3,000
$8.33 bonus for every 100 points Requirements: + 50,000 loyalty points and deposit over $24,000
Mansion Casino does not have an integrated sportsbook offering betting products.
No live streaming offered.
No live betting offered.
No cashout function is offered.
Mansion Casino houses around two dozen fun scratchcard games. The quickest way to bring up a list of available scratchcard titles is by heading to the search bar. Our favourites include Santa Scratch and Top Trumps Celebs Scratch. The scratchcard games are all supplied by Playtech, load in seconds, and run without technical glitches.
Bingo is available on the Mansion Casino platform. The quickest way to bring up the title is to use the search bar. If you’re looking for light hearted fun then this is a sensible choice. We found Mansion Casino’s bingo makes for a great break from table games and live dealer titles.
There is a huge range of deposit options available to Mansion Casino customers, including bank wire transfer, PayPal, and Bitcoin. In fact, the only notable absence is Ukash. With that said, the payment methods available will vary to some extent depending on your location. It’s good to see minimum deposits as low as £5 making the casino more accessible to those on a budget. All deposit methods are fairly instantaneous and we’re happy to see no transfer fees are charged by Mansion Casino.
There are multiple withdrawal methods available. However, the withdrawal policy stipulates that you must withdraw funds using the method chosen to deposit cash into your Mansion Casino account.
The minimum withdrawal for some options is as low as £5. It’s good to see Mansion Casino don’t charge any withdrawal fees too. Payout times vary depending on the method but are fairly long when compared to other platforms. In fact, this is the major drawback of joining Mansion Casino. With that said, VIP players may benefit from faster payout times.
Note should you encounter any withdrawal problems, you should get in contact with customer support via live chat or email.
There is a monthly withdrawal limit of £15,000 for regular Mansion Casino customers. However, as you progress through VIP levels your monthly withdrawal limit may be increased.
You can contact Mansion Casino’s customer service team via live online chat, email or telephone. They’re available 24/7 and on hand to help you with a range of queries. For example, they can advise you on the latest sign up promo codes for 2018. You can also contact their support team if the login page isn’t working or you’re experiencing technical problems with any of the games. We also found they’re quick to tackle any complaints or help you close your account, should you wish to.
From customer reviews and our own experience with Mansion Casino, we’d recommend turning to their live chat support first. This is because wait times are often under a minute, but most importantly, you can filter their support to promptly get to the team best equipped to assist you.
You can contact telephone and email support using the relevant number and email address below. Alternatively, you can find the Gibraltar office address in the Contact section.
Access Live Chat by selecting the red bubble icon in the top right-hand corner of the screen.
There is no Skype support available.
Other Support Options
You can also see the FAQ and Complaints sections for further help.
If you are 18, do not reside in a restricted country and comply with Mansion Casino's terms and conditions, then you can play on the gaming site.
Go into the casino game, select the menu button at the bottom and then select History.
Wagering is simply betting money on Mansion Casino games. Their welcome bonuses and sign up offers often come with wagering requirements. This simply means you need to bet that amount of money a certain number of times before you can request a withdrawal. For example, a £5 bonus with a 10x wagering requirement would mean you'd need to bet £50 before you can claim winnings.
Mansion Casino has built in protocols that protects your game from random internet disconnections. So if you're playing blackjack, video poker or craps you'll automatically return to the same position when you log back in. However, for slots and roulette you'll need to head to the game history to check the result of the round.
A Random Number Generator (RNG) ensures a payout percentage for all games. It also works to prevent players or the casino being able to predict the outcome of individual games.
When playing multiplayer or private group tables you can select the Chat button to interact with other casino players.
Mansion Casino holds a license from the Gibraltar Gambling Commission and a remote operating license from the United Kingdom Gambling Commission. Both licenses demonstrate that Mansion Casino is a legitimate gambling company that can be trusted by players.
Gibraltar Gambling Commissioner
UK Gambling Commission
Mansion Casino supports a number of traditional fiat currencies, plus Bitcoin. However currently, Bitcoin is only available as a deposit option.
Over the years, the founders and management have opened up the Mansion Casino platform to users worldwide, from Canada to South Africa and Asia. With that said, there still remains a number of restricted countries, including the US and Australia.
Players from United States are unfortunately NOT accepted at Mansion Casino
Bosnia And Herzegovina
British Indian Ocean Territory
Central African Republic
Cocos (Keeling) Islands
Falkland Islands (Malvinas)
French Southern Territories
Heard Island & Mcdonald Islands
Isle Of Man
Northern Mariana Islands
Papua New Guinea
Saint Kitts And Nevis
Saint Pierre And Miquelon
Saint Vincent And Grenadines
Sao Tome And Principe
South Georgia And Sandwich Isl.
Svalbard And Jan Mayen
Trinidad And Tobago
Turks And Caicos Islands
United Arab Emirates
United States Outlying Islands
Virgin Islands, British
Virgin Islands, U.S.
Wallis And Futuna
Mansion Online Casino Ltd
The Mansion Group is a UK-based company founded in 2003. They own the flagship brand, Mansion Casino, as well as several sister sites. This is a reassuring sign, demonstrating that management has experience building successful casino brands.
Of course, a lot has changed during Mansion Casino’s history. The gambling company has improved their promos so the no deposit bonus codes of 2018 are now better than ever. They’ve also increased the number of payment methods available, as well as moved to offer around the clock support. Along the way, the online casino has picked up industry awards and the approval of multiple reputable licensing bodies.
Lastly, those at the top of the corporate ladder have made shrewd marketing moves, securing high-profile partners and sponsorship deals, including with Premier League football clubs.
Reviews of Mansion Casino are on the whole fairly positive. The Playtech collection of casino games, including progressive jackpots attracts frequent praise. Other highlights are the strong regulatory oversight, mobile play, and promotional coupons. Yet there are clearly still areas that require work, in particular, the range of payment methods and payout times. But overall, Mansion Casino is up there with some of the top gambling platforms we’ve reviewed.
Mansion Casino impressed us with its slots, table games, and live casino from Playtech. We also appreciate the 24/7, effective customer support. Finally, we like that the Mansion Group is a legitimate and reputable company with sufficient regulatory oversight. With that said, we'd like to see Mansion Casino improve its payout times.
AskGamblers rate the Playtech casino games and high level of user security. The major drawback in their review was that players from the US are not allowed to play at Mansion Casino. The review by AskGamblers is impartial and balanced.
Positive areas in the The Pogg's review of Mansion Casino are the licensing and new customer offers. But they did find fault with the customer service support and withdrawal times. Overall, we're happy that The Pogg's review is fair and balanced.
Casino Listings review is full of praise for the Playtech library of games, particularly their progressive jackpots. They also like the personalised treatment afforded to VIP players and the strong licensing. Their primary concerns are the monthly withdrawal limits. We believe the review from Casino Listings is neutral and can be trusted.
Unsurprisingly, Trustpilot is home to many complaints about Mansion Casino. In particular, welcome bonus terms and conditions, plus payout times attract criticism. But we have come to realise Trustpilot is a magnet for disgruntled customers and therefore does not provide an accurate representation of Mansion Casino's offering.
Casino Reviews rate the mobile apps, software selection, and live casino games. Their main criticisms are around the deposit and withdrawal methods, plus the signup bonuses on offer. Casino Reviews analysis is comprehensive and impartial.
If you have complaints related to Mansion Casino, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Note! Before you submit a complaint, please have a look at the list of common complaints and resolutions below.
Admittedly, we did find a fair number of customer complaints on the AskGamblers site and the Casinomeister forum, among others. However, user complaints are common at most casinos, so of equal importance to us is how Mansion Casino deals with such issues. And for the most, they do a decent job of tackling complaints.
Complaints and Resolutions
Sometimes Mansion Casino has to carry out extra security checks as per their licensing conditions. This additional ID verification process can sometimes result in a delay in the payout of winnings, as it did in this case.
Mansion Casino does not build the casino games themselves. But when they do become aware of a technical issue, they contact the game provider to remedy the problem swiftly. If possible, they also try to ensure a player doesn't lose their game process. Lastly, the casino may also offer some sort of compensation, as they did in this case.
If Mansion Casino finds you've abused a bonus then they may be unwilling to credit your account with loyalty points, as they did in this case.
Please use the email that's on your Mansion Casino account, or we are unable to assist.
Mansion Casino’s owners and CEO take responsible gaming seriously. So firstly, once you’ve registered you can set up account limits, such as a daily, weekly or monthly deposit cap. You can also opt for self-exclusion tools that will prevent you being able to log in to the casino for a period. During this time you won’t receive their newsletter or details of any free spins offers and no deposit bonuses, for example.
Mansion Casino staff have also been trained to spot and address problem gambling. Finally, their Responsible Gambling page is home to 10 useful rules of safe play and contact details for helpful independent bodies, including Gamcare.
Security on the gambling site is high. Encryption tools obscure all data transferred between users and the online casino. The sophisticated security protocols are in place everywhere from the initial joining page to the cashier and customer support’s live chat. Mobile users can also expect the same high level of security.
Casino Mansion appreciates the value of affiliates. As such, their affiliate program offers up to 50% revenue commissions. They also offer specialised affiliate statistic software and other marketing tools. The sign-up process is nice and straightforward, however, it’s worth pointing out there is negative carryover.