- Pros and Cons
- Vast games selection from the world’s top providers
- Great reward system
- No withdrawal limits
- Range of payment options
- Dedicated customer support
- Fees for deposits and withdrawals
- Many restricted countries
- Live chat not available 24/7
- Deposit Methods
- Maestro, MasterCard, Neteller, PayPal, Paysafecard, Skrill, Visa
- Pound sterling (GBP)
- UK Gambling Commission
Alderney Gambling Control Commission
- Blueprint Gaming, Eyecon, Microgaming, NetEnt, Playtech, Quickspin, Realistic Games
Chilli Casino Review and Bonus Offers 2019
Powered by BGO and unleashed in 2019, Chilli Casino promises a sizzling slots adventure. This latest addition to the gambling scene aims to ignite passion with its compelling games selection, red hot welcome offer and its energising Chilli Club reward system.
The casino holds licenses in both the UK and Alderney, guaranteeing total peace of mind for all players. Aside from a solid reputation, the site comes fully equipped with a range of convenient payment methods, quality customer support, an enticing VIP scheme and a top-class mobile experience. Add to that an appealing, easy to use website, and Chilli Casino is all set to become a sure-fire hit.
But first, let’s take a detailed look through Chilli’s specifics to find out whether this hot young contender can really set the gambling world alight.
Chilli Bonus Offers
A quick glance through the site’s promotions page offers plenty of encouragement, as the brand appears to both entice potential customers and reward loyal members. The action kicks off with a pretty mouth-watering introductory package, which welcomes newbies with a match bonus on their first deposit, plus a scattering of free spins to be used on certain slots. And the excitement doesn’t end there, as Chilli just keeps on giving, awarding a number of additional free spins on the next seven deposits.
As with every online casino, this offer is accompanied by a long list of conditions, which always works to temper initial enthusiasm. For example, the match bonus must be wagered a minimum of 50 times and the package is not eligible for players making deposits with Skrill or Neteller. Having said that, one thing certainly in the casino’s favour is the fact that the free spins come with no wagering requirements attached. Besides this whopping advantage, naturally the spins are only allowed on select titles, yet, at Chilli, they can be used on some of the most popular slots in the business, such as Starburst and Aloha Cluster Pays.
Once the honeymoon period is over, Chilli customers still have plenty to play for, with a mix of tantalising promotions on offer. Existing highlights include the American Dream, which comprise a series of once in a lifetime expeditions across the USA, ranging from a west coast road trip to an action packed tour of New York. The casino’s Hot Picks are also on hand to tempt novice and experienced gamers alike into spinning the reels of the site’s current crop of favourites.
In addition to the VIP program, Chilli Casino rewards regular play with entrance to the Chilli Club. The scheme is straightforward and available to everyone. Chillies can be earned simply by spinning slots or betting at the tables, which can then be redeemed at the store for a variety of perks, including cash prizes and free spins. The club is particularly profitable for slots fans, as every £10 bet earns one whole Chilli. In contrast, a £10 wager at the tables will reward punters with a much milder benefit of a tenth (0.1) of a Chilli.
Although still very much in its infancy, the casino has kickstarted its campaign to seduce the masses with a very impressive games catalogue. Already housing over 450 titles, members can look forward to ample choice and extensive variety to ensure hours of non-stop entertainment. Not only that, but the collection is bursting with real quality, providing players with the hottest games from the industry’s leading software giants.
The website’s design in general is bright, welcoming and effortless to navigate, which applies to the games library in equal measure. Members can browse through the entire assortment from A-Z, select a particular title through the search bar, or filter their choices based on ‘Jackpots’, ‘Supplier’ or ‘Themes’. The latter makes for a handy feature for punters seeking to add to their preferred genre, with options including ‘Super Hero’, ‘Sports’, and ‘Christmas’, among many others.
On the downside, Chilli’s card and table offerings are severely limited in comparison to slots. Plus, the casino does not allow non-members to trial games for free without signing up first.
Securing partnerships with top providers is a must for any gambling site intent on keeping up with competitors. So far, Chilli Casino has succeeded in enlisting the big guns, and is constantly on the hunt for even more collaborations, having recently forged a lucrative deal with Microgaming. As of today, players can enjoy the creations of the following software studios:
Whilst momentarily restricted to just a few developers, the above list showcases an array of talent and will surely be enough to keep customers on their toes for the time being.
Chilli Casino Slots
Slots form the basis of most modern online casinos. Things are no different at Chilli’s, as the site provides a sizeable slots platform totalling over 400 titles. The casino combines quantity with quality, and a brief scroll through the collection will reveal some of the market’s most famous titles. Adored classics, such as Thunderstruck, Gonzo’s Quest and Immortal Romance, mingle with branded games, including Grease, Thundercats and Planet of the Apes, plus a plethora of diversely themed slots to satisfy even the most peculiar of tastes.
Fans expect not only a variety of genres, but also a selection of betting ranges, formats, variance levels and RTP ratings. On this front, Chilli certainly delivers, providing an exciting range of games, from traditional 3-reel slot machines to the most contemporary creations boasting Megaways paylines and bursting with original features. And if players somehow become bored with their options, new releases are constantly being added to freshen up the collection and offer members instant access to the industry’s latest innovations.
In stark contrast to the casino’s successful slots story, card and table enthusiasts are left with a rather bland palette of available choices. Whether this limited choice will deter potential customers naturally depends on the type of player, and perhaps Chilli will look to improve this section once it becomes more established. However, all is not lost, and there are still a few options to enjoy for table gamblers, each provided by Playtech; a popular studio renowned for its top-level software. Let’s take a look at each individual category.
This timeless classic never fails to draw in the crowds, blending simple rules with an unparalleled rush and the chance to take home dizzying jackpots. Punters can take a spin at the following wheels:
- Premium Roulette European – Playtech set the standard with this roulette triumph, known as one of the most played online games in its category as a result of its excellent gameplay and superb graphics.
- Penny Roulette – Another huge hit on the roulette scene, this version makes the perfect choice for players on a budget.
- 1000 Diamond Bet Roulette – At the other end of the scale, Diamond attracts high rollers or simply roulette fanatics seeking an alternative to the standard with interesting variations.
Chilli customers can test their skills against the dealer with a couple of blackjack variants, which include:
- Premium Blackjack – As the name suggests, this top-quality title caters to card aces set on splashing the cash, with maximum wagers extending to £10,000 per hand.
- Perfect Blackjack – This enjoyable blackjack variety spices up the standard game with a handful of interesting side bets.
At the moment, Chilli Casino does not offer any poker titles within its tables collection.
Once confined to society’s elite, the recent boom in online gaming has opened up baccarat to the general public, and has elevated the game to the height of popularity. Unfortunately, devotees have just one chance to enjoy this new found favourite:
- Baccarat – Playtech’s classic version will at least satisfy fans with its wide wagering range and unique side bets.
Chilli Casino does offer live games, but the selection is fairly limited with Playtech as the sole provider. The range of live games should satisfy all but the most avid live casino fans however.
Some live game examples:
- Live Roulette
- Live Blackjack
- Live Roulette with Age of the Gods Jackpot
- Live Casino Hold’em
- Live Baccarat
- Live Spin a Win
On a more positive note, Chilli Casino hosts a fantastic jackpot selection of around 70 titles. With the possibility of landing a life-changing sum, jackpots are understandably treasured within the gambling community. Fans of progressives are certain to be pleased with Chilli’s assortment, which mixes undiscovered gems with the category’s most famous names. Each game clearly displays its up-to-date total, allowing players the choice of diving straight in for jackpots soaring above the million mark. Hits within the collection include:
Top Progressive Jackpots
All Jackpot Games
Created for today’s modern market, mobile gamers will feel right at home with Chilli. The casino has been developed as instant play, meaning everything is accessible across all mobile devices, including smartphones and tablets. The benefit of opting for a clean and uncluttered website allows customers to switch between desktop and phone with ease, with only slight variations visible between the two platforms.
Members can simply log in to their accounts from wherever they please and start spinning the reels, placing their bets, or taking advantage of the full range of casino services, including contacting support through the live chat, making deposits and withdrawals, and signing up for the latest flaming hot promotions.
As of now, Chilli Casino is yet to launch a native mobile app.
From everything reviewed so far, Chilli appears fairly well suited to the high rolling community. For a start, the casino has all its licensing credentials in order, enabling the utmost reassurance when investing heavily. Secondly, the site imposes no withdrawal limits, which is an obvious plus point for big spenders. And whilst limited in size, the tables and card game selection does include a couple of options tailored specifically to those with deep pockets. Finally, Chilli’s exclusive VIP club is accessible via invite only, ensuring members are held in the highest regard and are entitled to a range of luxurious benefits.
As mentioned above, the VIP program can only be entered with an invitation. Nevertheless, Chilli customers who already enjoy elite membership at rival casinos can request a fast track service. VIP players can look forward to a host of perks, which include:
- Personal Service – Dedicated account manager and faster withdrawals.
- Bonuses and Rewards – Free spins, cashback, etc.
- Promotions – Entry to special competitions and exclusive access to new games.
- Gifts – From luxury hampers to tech gadgets.
- Table Games – Higher bet limits.
- Hot Events – VIP invitations to sports events, concerts and shows.
A sportsbook is not provided by Chilli at the moment.
The casino hosts a variety of payment options to accommodate all players, which includes standard forms, such as debit and credit cards, plus more modern payment methods. Customers can add funds to their accounts through the following means:
The available options may differ depending on a player’s country of residence, and those offered will be clearly stated in the cashier section. Going against the grain of casino competitors, Chilli charges for adding funds. Any deposit below £500 will incur a ‘tax offset fee’ of 2.5% of the total, applicable across all payment methods. The minimum deposit amount is £10.
The site makes no reference to restrictions on certain payment types for withdrawals, so it’s safe to assume that customers can use the same banking methods as deposits. All cash-out requests are subject to a fairly decent 24 hour pending period. As with deposits, removing funds also incurs a charge, with a flat fee of £2.50 attached to every withdrawal.
There are no minimum or maximum withdrawal limits in place, which certainly helps to increase the casino’s popularity.
Chilli performs admirably when it comes to customer support. Players can contact the service team through a number of channels, including via telephone (0330 094 5610), which will appease traditionalists who prefer that personal touch. An email can also be submitted through the contact form on the Help page and particularly old school gamers can write a letter to the company if they wish, at the following address: Chilli Casino, BGO Entertainment, Inchalla, Le Val, Alderney, GY9 3UL.
A comprehensive FAQ section is also on hand for resolving basic queries and anything more complicated can be discussed via the live chat. Chilli’s support team is available seven days a week from 7.30am until 1am (GMT).
The live chat function is clearly visible on the left-hand sidebar and functions perfectly on desktop, tablet and smartphone. Customers can simply enter their name and email address before initiating a conversation with a friendly service member. Unfortunately, the feature is not available around the clock.
Contacting Chilli Casino via Skype is not an option at this time.
Gambling at Chilli Casino can be enjoyed stress-free, as the company behind the website holds two licenses that guarantee fair play and data protection. The site and all its services are regulated by both the Alderney and the British Gambling Commissions.
The casino is currently only available in English.
Even though the site makes reference to ‘other currencies’, the actual options, other than British Pounds (GBP), are nowhere to be found.
Existing for around seven years, the BGO Entertainment Group have plenty of experience operating in European casino markets. Headquartered in Guernsey, the company have a quartet of online gambling sites in business, comprising of Chilli, BGO Casino, Vegas Luck Casino and Power Spins Casino.
As expected, Chilli Casino conforms to the recent drive to keep gamblers protected and in control. A dedicated Responsible Gaming section offers a medley of advice and information to ensure an enjoyable casino experience that focuses purely on entertainment. Players can take a self-assessment test, reach out to external charities and organisations for further help, or take advantage of Chilli’s gambling tools:
- Deposit Limits – Customers can set daily, weekly and monthly caps on their deposit amounts.
- Time Out – Players can take a short break from gambling if they feel they are losing control, with restrictions available for up to a month.
- Reality Checks – This handy feature pops up during play to notify punters of their gaming duration.
- Self-Exclusion – Worries of serious addiction can be managed through an extended time-out period of up to six months. This blocks the player from accessing all BGO casino accounts.
This latest newcomer certainly offers a few extras to spice up the online casino scene. Despite its fledgling status, Chilli has exploded from the blocks in fine fashion, packing plenty of great games, an appealing website that works perfectly on mobiles, reliable customer support and a sizzling selection of bonuses and promotions. Those no-wager free spins in particular are sure to cause a stir. Players ready for a new platform can bask in the heat that Chilli brings and set off on a blaze of gambling joy.
Unfortunately, Chilli has closed its doors to a multitude of nations, which include Australia, Belgium, China, Denmark, France, Germany, Italy, Netherlands, Sweden and the USA, among many others. Please visit the website’s terms and conditions for the complete list of restricted countries.
- Aland Islands
- American Samoa
- Antigua And Barbuda
- Bosnia And Herzegovina
- Bouvet Island
- British Indian Ocean Territory
- Brunei Darussalam
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Christmas Island
- Cocos (Keeling) Islands
- Congo DR
- Cook Islands
- Costa Rica
- Cote D'Ivoire
- Dominican Republic
- El Salvador
- Equatorial Guinea
- Falkland Islands (Malvinas)
- Faroe Islands
- French Guiana
- French Polynesia
- French Southern Territories
- Heard Island & Mcdonald Islands
- Vatican State
- Isle Of Man
- South Korea
- Marshall Islands
- Netherlands Antilles
- New Caledonia
- New Zealand
- Norfolk Island
- Northern Mariana Islands
- Papua New Guinea
- Puerto Rico
- Saint Barthelemy
- Saint Helena
- Saint Kitts And Nevis
- Saint Lucia
- Saint Martin
- Saint Pierre And Miquelon
- Saint Vincent And Grenadines
- San Marino
- Sao Tome And Principe
- Saudi Arabia
- Solomon Islands
- South Africa
- South Georgia And Sandwich Isl.
- Sri Lanka
- South Sudan
- Svalbard And Jan Mayen
- Trinidad And Tobago
- Turks And Caicos Islands
- United Kingdom
- US Outlying Islands
- British Virgin Islands
- US Virgin Islands
- Wallis And Futuna
- Western Sahara
If you have complaints related to Chilli Casino, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Complaints and Resolutions
We are still working on compiling the list of common complaints and their resolution.
How long will it take to receive my winnings?
After the 24 hour review period, withdrawals will be processed promptly, although the time frame will differ according to the payment method used. Generally speaking, bank transfers and card withdrawals take 3 - 5 working days, while e-wallets are credited instantly.
How can I spend my Chillies?
Players can simply head to the Reward Store to redeem earned Chillies for a variety of rewards.
Why have my Chillies been removed?
Chillies have a 30 day expiry date, so it’s important to keep track to avoid missing out on prizes.
Where can I view my bonus and current wagering details?
All bonus information can be found under the Bonus tab of a customer’s account.
How much are my free spins worth and where can I use them?
As part of the welcome package, punters are entitled to 10 free spins worth 10p each, which can be used on Aloha: Cluster Pays, Berryburst, Finn and the Swirly Spin or Starburst.