International Gaming Awards 2018
Once you log in to Casino.com’s platform, you’ll find plenty of casino games and hassle-free fun. The betting website is home to huge jackpot slots, roulette, blackjack, and other top table games. The final ingredients are straightforward play for mobile users, rapid withdrawal times, plus hands-on support via live chat and email. The end result is a high-quality, legitimate online casino, suitable for new players as well as experienced gamblers.
Our in-depth analysis of Casino.com leaves no stone unturned, taking into account customer reviews, welcome bonuses, promo codes, their VIP program and more.
Casino.com does not boast a long list of prestigious awards. However, now that the betting website has gone through a total revamp, the accolades may start rolling in.
- 2018 - "Online Casino Operator of the Year" - International Gaming Awards
The selection of games at Casino.com is excellent. Online pokies, progressive jackpots, roulette, blackjack, and video poker are all available. Less common but still entertaining games, such as keno, craps, sic bo, and pai gow poker are also all available. In fact, the range of games is up there with the best in the online casino industry. The only major absence is sports betting products.
You can join Casino.com and access their full range of casino games from all popular devices.
One major drawback with Casino.com is the limited number of software providers that supply their casino games. Whilst some betting websites use upwards of 10 top software suppliers, Casino.com uses just three. And the bulk of their games are provided by Playtech. Now it is important to note all the casino games we tested from Playtech were excellent. They loaded in a matter of seconds and facilitated immersive gameplay.
However, the problem is that everyone’s tastes and style of play are different. So by using more software providers, players get a greater choice, ensuring there’s a fit for all. Hence we would like to see Casino.com extend their offering by including casino games from other top software suppliers, such as BetSoft and Evolution Gaming.
Casino.com offer approximately 200 slots. The majority of their online pokies are supplied by Playtech, with some titles also from NetEnt and Quickspin. The first thing to note is there are far fewer than most betting websites. So if you’re looking to play a new video slot each day for the next year, Casino.com may not be the best choice.
Having said that, if you’re looking for unusual, entertaining slots that you simply won’t find elsewhere, then the online casino has you covered. There is a huge range of video, three reel and five reel slots based on superheroes from movies and comic books. Whether it’s Batman, Superman, Spiderman or RoboCop, you’ll find a well-designed slot game based on them all.
So despite the limited choice, the founders have achieved their mission to offer a refreshing selection of slots and casino games.
These are some of the best slots offered by Casino.com, based on our opinion and popularity with players.
Several slot games, in particular, captivated our imagination, including:
- The Mask of Zorro – This slot from Playtech lives up to the action-packed film. With payout percentages of over 94%, 11 extra wilds, and a Secret Cave bonus, this gripping game entices from the first spin. So put on your mask, draw your sword and battle for riches.
- Age of Egypt – As the name suggests, this video slot is based on Ancient Egypt, complete with pyramids, all-seeing eyes, Pharaohs and mesmerising Gods. The 5-reels and 20 pay lines make unearthing ancient treasure enjoyable from start to finish.
- Maji Wilds – This ultra modern online slot from Playtech features a bayou atmosphere, terrifying characters and numerous magical bonuses. The subtle animations and supernatural feel quickly made this a firm favourite.
- Bai Shi Slots
- King of Olympus
- Top Trumps Celebs
- What's Cooking
- Haunted House
- The Six Million Dollar Man
- Man of Steel
- A Night Out
- Ace Ventura
- Hawaiian Treasure
- Dead or Alive
- Gonzo's Quest
- Fields of Fortune
- Green Lantern
- The Dark Knight
- Fruit Mania
- Highway Kings
- Arctic Treasure
- Beach Life
- Cherry Love
- Dolphin Cash
- Bermuda Triangle
- Magic Slots
- Party Line
- Goblin's Cave
- Triple Profits
- Jack and the Beanstalk
Players have around 30 roulette games to choose between. European, French, and American titles are all present. But it was the unusual extras that we found ourselves spending the most time on. In particular, Age of the Gods: Roulette took our fancy, where in 2017 one lucky winner went home with a hefty $793k. Pinball Roulette and 1000 Diamond Bet Roulette were also sleek and thoroughly enjoyable.
The only drawback was the limited number of high limit tables. As a result, high rolling roulette enthusiasts may want to look elsewhere. Having said that, your average active player will be more than content with Casino.com’s offering of roulette games.
With over 30 live and non-live blackjack games available, players have plenty of choice. Our personal favourites were American Blackjack and Blackjack Scratch. However, there are numerous quirky extras, from Blackjack Peek to Buster Blackjack. Of course, most of the titles are supplied by Playtech.
One drawback we did find is that the blackjack games are perhaps best suited to conservative players. Table limits do not exceed £5,000. So users looking to bet big on this table game may be disappointed. Aside from this, Casino.com scored highly with their blackjack offering.
Casino.com offers numerous table game favourites, including dozens of blackjack and roulette titles. And whilst the betting website ticks all the standard boxes, such as European, French and American roulette, it’s the less-common games that took our fancy. Players can find sic bo, pai gow poker, craps, plus several surprisingly entertaining titles, including Wild Viking and Stravaganza.
Video poker enthusiasts will feel at home at Casino.com. Players will find the common titles, such as Jacks or Better and Deuces Wild. But they will also find some interesting extras, including John Wayne and RoboCop.
The video poker games are all supplied by Playtech. As a result, premium quality visuals and immersive gameplay are the standard. In fact, for players fancying a change from the titles from the usual software providers, then Casino.com’s selection from Playtech is well worth a try.
Video Poker Games
|Total||Jacks or Better||Deuces Wild||Joker Poker||American|
- Caribbean Stud Poker
- 10's or Better
- 2 Ways Royal
- 25 Line Aces and Faces
- 4-Line Deuces Wild
- Aces & Faces
- All American
- Deuces Wild
- Jacks or Better
- John Wayne
Unlike many betting websites that use Evolution Gaming, Casino.com’s Live Casino is supplied by Playtech. This actually makes for a refreshing change and we were impressed with the high quality of all the live titles. Admittedly the range isn’t quite as broad as Evolution Gaming, but there are still numerous blackjack, roulette, baccarat and, poker tables.
All the croupiers we came across were professional and we experienced no technical glitches. We also like that you can view some details about the dealer and the table history in the top right-hand corner of the screen.
However, we did feel some of the tables were somewhat dark and gloomy. So there is definitely some room for improvement if they’re to match the live casinos at betting websites using Evolution Gaming.
Players can choose between both live and non-live baccarat titles. You can wager anything from £2 to £100. Among our favourite games were Grand Baccarat No Commission and Prestige Mini Baccarat. However, all the games we tried delivered a high-quality user experience.
The craps title from Casino.com is sleek and sophisticated. The game swiftly loads and then you’re greeted with a birdseye view of a black and gold table. Entering your position is straightforward and the minimum and maximum bets, plus the Roll feature are clearly displayed. You can bet from as little as £1 and wager a maximum of £1,000.
We actually found their craps game kept us glued to our screens for much longer than anticipated.
Casino.com offers one keno game from Playtech. You’re met with sleek red visuals and a powerful game that performs without so much as a hesitation. The maximum bet is £5 and the results and payouts are clearly displayed on either side of the screen. So while there isn’t a wide choice of keno games available, the title on offer is outstanding.
With around 50 progressive and non-progressive jackpot slots to choose from, there is ample opportunity to join the list of big jackpot winners. In fact, with some prize funds stretching into the millions, there are numerous titles with life-changing amounts of money up for grabs.
Top Progressive Jackpots
All Jackpot Games
- Divine Fortune
- Jackpot Giant
- Gladiator Road to Rome
- Justice League
- Pharaoh’s Treasure Deluxe
- Hall of Gods
- Great Blue Jackpot
- Man of Steel
- Superman The Movie
- Age of Gods: God of Storms
- Funky Monkey Jackpot
- Batman V Superman Dawn of Justice
- Age of the Gods: King of Olympus
- Superman II
- Green Lantern
- Age of the Gods
- Leprechaun's Luck
- Frankie Dettori Sporting Legend
- Gladiator Jackpot
- Age of the Gods: Goddess of Wisdom
- Batman & Catwoman Cash
- Age of the Gods: Fate Sisters
- Land of Gold
- Age of the Gods: Prince of Olympus
- Pink Panther
- Batman & Mr. Freeze Fortune
- Batman & the Batgirl Bonanza
- Batman & the Penguin Prize
- Thai Temple
- Streak of Luck
- The Love Boat
- Bounty of the Beanstalk
- Batman & the Joker Jewels
- Juicy Booty
- Lotto Madness
- Batman vs Riddler
- Cat In Vegas
- Frankie Dettori's Magic Seven Jackpot
- Zhao Cai Jin Bao Jackpot
- Funky Fruits
- Fairest of Them All
- Funky Fruits Farm
- Wu Long
- Time for a Deal
- Purple Hot
- Silent Samurai
- Fortunate Five
You can access Casino.com’s betting products and games via their mobile-optimised site. The mobile platform manages to balance speed with extensive features and ease of use. You will find all available casino games in the lobby, making it easy to locate your favourite online pokies, for example. The site also works seamlessly with touchscreen technology, so you can navigate the site with a simple swipe and gestures. Casino.com also regularly brings out enticing new customer offers exclusively for mobile users.
On the downside, there are a limited number of casino games available. So whilst you will still find slots and variations of blackjack, roulette, and baccarat, you won’t have the same comprehensive offering found on the full desktop website.
Overall, Casino.com has clearly focussed on a fully immersive user experience, complete with powerful mobile casino games and the full range of services, from customer support to numerous deposit and withdrawal options.
Alongside the mobile-optimised site, headquarters have also built mobile apps available for iPhones, iPads and Android devices. We particularly like that in the online browser you can punch in your mobile number and receive a free SMS message with a link to the download.
Your mobile login details will be the same as your desktop credentials. Once you’ve logged in, you’ll see different game categories underneath the logo. You can browse through new and popular casino games, while the sub-sections make finding your favourite video slot games straightforward.
Casino.com app users are afforded the same extensive account controls as desktop users, so you can set up safe play limits and view your account history. In addition, all deposits made and games played from within the mobile app will see you accumulate loyalty points.
Overall, Casino.com’s mobile apps are first-rate and can be used to complement desktop play or solely for mobile betting.
Casino.com’s Android app is available from the Google Play Store. Players will find the same clean visuals and style found on the full desktop site. You can skip between video poker, their Live Casino, and of course, the best slots. There is also a neat search feature so you can quickly bring up your favourite desktop titles.
In addition, you get access to their 24/7 customer support team. We also appreciate that regular maintenance takes place on the app. This demonstrates headquarters are continuously trying to improve the user experience.
You can download Casino.com’s iPhone and iPad app from the iTunes Store. The app has been built exclusively for iOS devices, so it’s intuitive, sleek and powerful. It’s flush with player favourites, including slots featuring favourite characters, such as Superman, Batman, and Gladiator. Users will also find their huge progressive jackpots and an extensive list of tables games.
Finally, when you download the app you may benefit from their latest joining offers and welcome bonuses.
In terms of slots, Casino.com offers a couple of titles with exceptionally high maximum bets of up to £2,000. This is far above the industry average, making it a paradise for high rolling slot players.
However, the high stakes table games are limited. With one roulette table allowing £50,000 and blackjack games maxing out at £5,000, we were disappointed. So big spending table game players will find other online casinos are better suited to their needs. But slot players with significant bankroll will feel perfectly at home at Casino.com.
High Stakes Games
|Age of the Gods Roulette||£50,000|
|King of Olympus||£625|
Casino.com offers a well-thought-out VIP program. Players earn loyalty points everytime they play or deposit funds. The more comp points you accrue, the faster you progress through their VIP levels.
There are several things that we like about Casino.com’s loyalty scheme. Firstly, there is truly a long list of enticing benefits and bonuses. Secondly, once you become a VIP, you’re a VIP for life. That means benefits forever, unlike some betting sites that strip you of your VIP status if you don’t continue to meet conditions.
So if you’re an active player wondering whether the rewards for loyal customers at Casino.com are any good, you will be pleasantly surprised.
VIP Levels and Rewards
|VIP||Regular deposit bonus, dedicated VIP promotions, 24/7 VIP team, an account manager, loyalty welcome bonus, special gifts, higher withdrawals, express payments
Requirements: You need to accumulate 20,000 comp points and deposit a minimum £2,000
|VIP Elite||Regular deposit bonus, dedicated VIP promotions, 24/7 VIP team, an account manager, loyalty welcome bonus, special gifts, higher withdrawals, express payments, free cashback offers, invitations to exclusive VIP events
Requirements: You need to accrue 50,000 loyalty points and deposit at least £16,000
Casino.com does not offer any sports betting products.
No live streaming offered.
Live BettingNo live betting offered.
CashoutNo cashout function is offered.
Casino.com offer a range of scratchcards themed around everything, including films and celebrities. Our personal favourites were the Gladiator Scratch and The Six Million Dollar Scratch. However, with over a dozen more to choose from, there’s something for everyone.
The only drawback we found was some technical issues with the scratchcard titles available. For example, some wouldn’t load correctly and we experienced lag when inside others. But it should be noted it isn’t Casino.com themselves that build the games and new games, in particular, can run into teething problems early on.
Whilst we had tremendous fun playing the Pop Bingo title, it was the only bingo game available. As such, keen bingo enthusiasts may want to consider other betting websites that promise more variety.
But if you do need just the one game to immerse yourself in, Pop Bingo is up to the job. Fresh pink and green visuals keep the game light-hearted and easy-going. We also like how responsive and straightforward the game was. New players will quickly be able to get to grips with the layout while bingo veterans will feel at home almost instantly.
Casino.com offers more deposit options than most betting websites. Players can choose between standard debit/credit cards, PayPal, plus a selection of E-wallets and even the opportunity to pay by phone bill. It is only really Ukash and options to pay via Bitcoin that are missing.
The minimum deposit varies depending on the payment method used, but some are as low as £5 and others £10. This is great news for beginners with a limited bankroll or simply those looking to test the site.
Players will appreciate the long list of payment methods available to withdraw their funds. However, it’s worth noting you will need to use the same method to withdraw winnings that you used to deposit funds.
On the positive side, minimum withdrawals start from just £5. Also, Casino.com is quick to help resolve any pending withdrawal problems.
On the downside, payout times are particularly poor at the online casino. Customer reviews are right to be unimpressed with waiting up to six days for their winnings, this is much longer than many other betting websites.
|EcoPayz||£5||£8,000||-||up to 6 days|
Bronze, Silver, and Gold players can withdraw a maximum of £15,000 per month. However, the withdrawal limit for VIP members is £30,000 per month.
We rated Casino.com’s customer support fairly highly. They tick the first box by offering 24/7 support via live chat, email and telephone. But where they really stood out was the knowledge of their support staff and wait times. Response times in their live chat were under a minute and they responded to all emails within a few hours.
The staff themselves effectively answered all our queries and helped resolve any technical problems. Whether it was their rewards system, payment methods or app download, they were on-hand to help and did so in a friendly manner.
We also like that the live chat directs you towards the relevant department at the beginning, ensuring you get the representative in the best position to resolve your issue. As a result, we’d recommend their live chat service as your first port of call. Then the free telephone or email support as secondary options.
Overall then, the customer support available is of a high-standard, which can be incredibly important for new players or even when current users run into problems.
The live chat service can be found in the bottom right-hand corner of the website.
SkypeThere is no Skype support available.
Other Support Options
Can I play at Casino.com?
You can play at Casino.com provided you meet several requirements. Firstly, you must be 18 years old or over. You must also agree to the betting site's terms and conditions. You must also not reside in any of the listed restricted countries.
How do I start playing at Casino.com?
Simply download their free software. You can then store casino games on your PC which when you load on your browser will be of the highest quality.
What is the Random Number Generator (RNG) and how does it protect me?
This computer program ensures fair play by randomly generating the results of online casino games. Therefore, results cannot be manipulated or replicated.
How do I chat with other online casino players?
Head into the casino game you would like to play. Then simply hit the Chat button, type your message and hit the Chat button again to send it.
How do I access my casino game history?
Firstly, go into the casino game you would like to check. Now select the menu button in the bottom right-hand corner of the screen and hit History. You can then view all previous details.
How can I customise my online casino game settings?
Log in and select Options. You can then browse through the list of choices to personalise and enhance your user experience. You will find visual, audio and game settings.
For those wondering ‘can I trust Casino.com?’ You’ll be pleased to hear Casino.com holds licenses from two highly respected bodies. This means new players that join can expect the online casino to adhere to licensing conditions that aim to protect consumers.
- Gibraltar Gambling Commissioner
- UK Gambling Commission
Following continued success, Casino.com has branched out across the world. Players from Canada, South Africa, India and most of Europe can now join the online casino. However, there remain some notable restrictions, including players from Australia and the US.
- Aland Islands
- American Samoa
- Bosnia And Herzegovina
- Bouvet Island
- British Indian Ocean Territory
- Brunei Darussalam
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Christmas Island
- Cocos (Keeling) Islands
- Congo DR
- Cook Islands
- Costa Rica
- Cote D'Ivoire
- Dominican Republic
- El Salvador
- Equatorial Guinea
- Falkland Islands (Malvinas)
- Faroe Islands
- French Guiana
- French Polynesia
- French Southern Territories
- Heard Island & Mcdonald Islands
- Vatican State
- Isle Of Man
- South Korea
- North Korea
- Marshall Islands
- Netherlands Antilles
- New Caledonia
- New Zealand
- Norfolk Island
- Northern Mariana Islands
- Papua New Guinea
- Puerto Rico
- Saint Barthelemy
- Saint Helena
- Saint Kitts And Nevis
- Saint Lucia
- Saint Martin
- Saint Pierre And Miquelon
- Saint Vincent And Grenadines
- San Marino
- Sao Tome And Principe
- Saudi Arabia
- Sierra Leone
- Solomon Islands
- South Africa
- South Georgia And Sandwich Isl.
- Sri Lanka
- South Sudan
- Svalbard And Jan Mayen
- Trinidad And Tobago
- Turks And Caicos Islands
- United Arab Emirates
- United Kingdom
- US Outlying Islands
- British Virgin Islands
- US Virgin Islands
- Wallis And Futuna
- Western Sahara
|Name||ONISAC Ltd and Mansion Europe Holdings Ltd for UK customers|
The group’s history dates back to 2007, making it an experienced online casino. Long-time gamblers will have seen the name crop up on blogs and forums many times over the years. This is partly due to the parent company, Mansion Limited, who have released bold adverts and secured high-profile sponsorship deals with Premier League sides, including Tottenham Hotspurs and Manchester City.
The owners have come a long way since 2007. They now have offices and employees in numerous countries. Then there’s the growing number of sister sites and industry awards.
Why is this all important? Because it demonstrates head office is moving from strength to strength, delivering a top-tier online casino.
Head Office AddressONISAC Ltd
MapIf you are looking for customer service, please see the Support section
If you have complaints related to Casino.com, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Complaints and Resolutions
In accordance with licensing conditions, Casino.com may have to verify a player's identity and personal information. Therefore, failure to send in the correct documentation may result in a delay in paying out winnings.
Casino.com clearly state the bonus wagering requirements before a player accepts a welcome bonus or other promotion. Failure to meet wagering contribution requirements, which may vary between games, can result in Casino.com withholding winnings.
Like most betting websites, Casino.com does not build the casino games themselves. Instead software providers supply the games, which unfortunately, occasionally experience technical glitches. When this does happen, the game is suspended until it has been fixed and all remaining funds are returned to the player in question. If possible, Casino.com also try to ensure you do not lose any progress within the game.
Responsible gaming has been towards the top of the corporate responsibility agenda since day one. As such, Casino.com lays out 10 responsible gaming rules to play by. You can also set deposit limits by simply contacting the customer service team.
In addition, there is a useful Reality Check feature. This notifies you when you have been playing for a certain length of time and gives you the opportunity to exit. This can be set up by heading to My Account and then by selecting the Responsible Gaming tab.
Lastly, there is the option to request self-exclusion for anywhere from six months to five years. Note you will need to contact customer support to be able to re-activate your account and log in again once the period is over.
Management at Casino.com takes the security of their customer’s information and data seriously. For example, a firewall and RSA 128-bit encryption technology are in place across the full Casino.com desktop website and the mobile site. In addition, only highly secure payment methods are available.
Casino.com has a competitive affiliates program. There is a choice between CPA and revenue share models, as well as the possibility of developing a financial model tailored to your needs. The CPA plan could see you earn up to $500 for your traffic while the Revenue Share plan promises up to 50%.
Casino.com affiliates will receive localised marketing and language support in most European countries. This will include in-depth reports to help you enhance conversion rates. The speed and ease to register as a Casino.com affiliate also impressed us.
Casino.com is the jewel in the online crown for Mansion Group, so it is not surprising that the company has chosen that particular site for the launch of its latest project, a brand new live casino studio.
Casino.com can now offer a range of slot games from well-known IGT to all UK players. IGT's popular games are influenced by unique characters through history, plus some proprietary quirky characters.
These are some of the new games:
- Cleopatra - A classic slot game steeped in history - spin with the Queen of the Nile in this 5 reel, 20 payline slot machine with free spin features and bonuses
- Baywatch - Based on the 90's hit TV show. A 5 reel, 15 payline slot with a Teamwork Feature allowing you to earn free spins on any random spin.
- Wolf Run - With 5 reels and 40 paylines, stacked Wild symbols and a free spins round you might want to howl at the moon while playing.
Log into your casino.com account and you’ll see a number of new slots waiting for you. These brand new games offer the most up-to-date graphics and an immersive user experience. They’re already becoming player favourites, so if you’re feeling lucky try:
- The Dark Knight Rises
- Fairytale Legends
- Mirror Mirror
Casino.com has undergone a total website makeover. The flagship brand of Mansion has unveiled their sleek new logo and visual identity. The modern website is intuitive and straightforward to navigate. Players can browse the hundreds of slots and a long list of casino games from the band new mobile and desktop site.
The fresh approach taken by Casino.com demonstrates their commitment to being at the forefront of digital casinos. Importantly, customer reviews have been positive, ensuring the future of this betting website looks increasingly bright.
The new sponsorship deals looks set to increase the awareness of the already popular Mansion and Casino.com brands. The Casino.com logo will now appear on AFC Bournemouth's away kit.
This latest sponsorship deal adds to the agreement the online casino brand already has with Premier League club Crystal Palace. Of course, the betting website has also previously been the proud sponsor of Tottenham Hotspur.