Once you log in to Casino.com’s platform, you’ll find plenty of casino games and hassle-free fun. The betting website is home to huge jackpot slots, roulette, blackjack, and other top table games. The final ingredients are straightforward play for mobile users, rapid withdrawal times, plus hands-on support via live chat and email. The end result is a high-quality, legitimate online casino, suitable for new players as well as experienced gamblers.
Our in-depth analysis of Casino.com leaves no stone unturned, taking into account customer reviews, welcome bonuses, promo codes, their VIP program and more.
Part of Casino.com’s wide appeal is their generous sign-up bonus codes for 2018. Players will find no deposit bonuses promising free spins, plus huge deposit bonuses for use on their breadth of casino games. In fact, we were pleased to see Casino.com’s sign up bonuses are up there with the best in the industry.
On the downside, we did find bonus wagering requirements were towards the higher end of the scale. Players will often have to meet 40x wagering requirements before they can withdraw any winnings.
So free spins and promotion codes at this online casino come with a trade-off: generous deals but stringent terms and conditions to meet.
Casino.com offer a decent welcome bonus package. Firstly, bag 20 free no deposit spins on their brilliant Age of the Gods slot games.
The betting website will then match your first deposit up to £100 and throw in 180 bonus spins. You’ll receive 20 spins a day for the eight days following your first deposit. The spins are for use only on the Age of the Gods slot games.
Note the bonus betting limits for slots is £5 while for all other casino games it’s 10% of the bonus amount. Also, any unused spins and winnings derived from that set of spins will expire after 30 days.
If you opt not to select this sign up offer you cannot go back and claim it at a later date. The bonus is also only available once and you cannot set up an additional account to claim it again.
This sign-up offer is competitive. Plus, the Age of the Gods slot games are brilliant, swiftly emerging as a player favourite. So we’d recommend utilising this welcome bonus while it remains available.
You must meet a 20x wagering requirement before you can withdraw any winnings with your spins. The welcome deposit bonus comes with a 40x wagering requirement.
Note different casino games come with different wager percentage contributions. For example, slots are typically 100% while table games and video poker can vary from anywhere between 0% to 25%.
Available in: United Kingdom
Casino.com does not currently have any active bonus codes.
Refer a Friend
Casino.com's refer a friend scheme could see you pocket £50 for each friend you bring to the site. Simply enter their email address into the cashier. You can invite a maximum of 20 people, giving you a potential total of £1,000 in bonuses.
There are plenty of on-going and one-off promotions at Casino.com. For example, simply playing on certain slots can enter you into draws to win tickets to prestigious sports events. Players may also find happy hours, where if you log in at certain times to play on specific games you get bonus spins.
We found the betting website frequently introduces new coupons and promotion codes. It was also reassuring to see that these free money offers, bonus spins and promotional codes are available to both new customers and long-standing players.
The only drawback we did find is that promotions are often geared more towards slots and bonus spins, rather than free money to play on table games. Still, Casino.com remains one of the best betting websites we’ve come across for promotions.
Every Wednesday Casino.com players have the opportunity to get their hands on a spin special extra.
All you need to do is select the offer you want and deposit at least £25 using the relevant code:
Use code RED for 50 spins on Age of the Gods: God of Storms (£0.25 a spin)
Use code BLACK for 25 spins on Jurassic Island (£0.50 a spin)
Note that this offer is only available to players who have made their first deposit. Also, any winnings from spins are considered bonus money and come with a 20x wagering requirement on the game you claimed the spins. Lastly, the maximum allowed winnings are £1,000.
Every Friday Casino.com choose one slot game to treat players to a free £5 on. All you need to do is enter FEVER in your My Account section to claim the bonus. This weekend it's the hugely popular Neon Staxx.
Note you must claim your bonus between 00:01 Friday – 23:59 (GMT) Saturday each week. Also, you must wager winnings 40 times before you can withdraw funds. In addition, the maximum withdrawal is £100 and you must have made a deposit in the last seven days.
Log in to your Casino.com account and play between 19:00 and 21:00 (GMT) each day and you'll receive bonus spins. Every £10 you deposit earns you 10 spins. All you have to do is enter the code HAPPY when you deposit.
Each month the game you can use your bonus spins on changes. Right now, it's Ace Ventura.
Note you can receive a maximum of 100 spins per day and they come with a 20x wagering requirement. Also, your spins are valued at £0.40 and the single withdrawal limit on winnings is £100.
Casino.com does not boast a long list of prestigious awards. However, now that the betting website has gone through a total revamp, the accolades may start rolling in.
2018 - "Online Casino Operator of the Year" - International Gaming Awards
Casino.com's website makeover
Casino.com has undergone a total website makeover. The flagship brand of Mansion has unveiled their sleek new logo and visual identity. The modern website is intuitive and straightforward to navigate. Players can browse the hundreds of slots and a long list of casino games from the band new mobile and desktop site.
The fresh approach taken by Casino.com demonstrates their commitment to being at the forefront of digital casinos. Importantly, customer reviews have been positive, ensuring the future of this betting website looks increasingly bright.
Mansions's Casino.com team up with AFC Bournemouth
The new sponsorship deals looks set to increase the awareness of the already popular Mansion and Casino.com brands. The Casino.com logo will now appear on AFC Bournemouth's away kit.
This latest sponsorship deal adds to the agreement the online casino brand already has with Premier League club Crystal Palace. Of course, the betting website has also previously been the proud sponsor of Tottenham Hotspur.
Record $793k win on Live Age of the Gods: Roulette
A mobile player bagged $793,040.27 playing Live Age of the Gods: Roulette at Casino.com. Not only does this set a record for the greatest win from a mobile device at the online casino, but it's also the largest win on the casino game to date.
The lucky player had this to say of the win, "I was crying when I saw the big jackpot amount hit my account, I was in shock. I have 3 children and this jackpot will change my life – I’m so happy!"
The selection of games at Casino.com is excellent. Online pokies, progressive jackpots, roulette, blackjack, and video poker are all available. Less common but still entertaining games, such as keno, craps, sic bo, and pai gow poker are also all available. In fact, the range of games is up there with the best in the online casino industry. The only major absence is sports betting products.
Pai Gow Poker
You can join Casino.com and access their full range of casino games from all popular devices.
One major drawback with Casino.com is the limited number of software providers that supply their casino games. Whilst some betting websites use upwards of 10 top software suppliers, Casino.com uses just three. And the bulk of their games are provided by Playtech. Now it is important to note all the casino games we tested from Playtech were excellent. They loaded in a matter of seconds and facilitated immersive gameplay.
However, the problem is that everyone’s tastes and style of play are different. So by using more software providers, players get a greater choice, ensuring there’s a fit for all. Hence we would like to see Casino.com extend their offering by including casino games from other top software suppliers, such as BetSoft and Evolution Gaming.
Casino.com offer approximately 200 slots. The majority of their online pokies are supplied by Playtech, with some titles also from NetEnt and Quickspin. The first thing to note is there are far fewer than most betting websites. So if you’re looking to play a new video slot each day for the next year, Casino.com may not be the best choice.
Having said that, if you’re looking for unusual, entertaining slots that you simply won’t find elsewhere, then the online casino has you covered. There is a huge range of video, three reel and five reel slots based on superheroes from movies and comic books. Whether it’s Batman, Superman, Spiderman or RoboCop, you’ll find a well-designed slot game based on them all.
So despite the limited choice, the founders have achieved their mission to offer a refreshing selection of slots and casino games.
These are some of the best slots offered by Casino.com, based on our opinion and popularity with players.
Age of Egypt
The Mask of Zorro
Several slot games, in particular, captivated our imagination, including:
The Mask of Zorro – This slot from Playtech lives up to the action-packed film. With payout percentages of over 94%, 11 extra wilds, and a Secret Cave bonus, this gripping game entices from the first spin. So put on your mask, draw your sword and battle for riches.
Age of Egypt – As the name suggests, this video slot is based on Ancient Egypt, complete with pyramids, all-seeing eyes, Pharaohs and mesmerising Gods. The 5-reels and 20 pay lines make unearthing ancient treasure enjoyable from start to finish.
Maji Wilds – This ultra modern online slot from Playtech features a bayou atmosphere, terrifying characters and numerous magical bonuses. The subtle animations and supernatural feel quickly made this a firm favourite.
Bai Shi Slots
King of Olympus
Top Trumps Celebs
The Six Million Dollar Man
Man of Steel
A Night Out
Dead or Alive
Fields of Fortune
The Dark Knight
Jack and the Beanstalk
Players have around 30 roulette games to choose between. European, French, and American titles are all present. But it was the unusual extras that we found ourselves spending the most time on. In particular, Age of the Gods: Roulette took our fancy, where in 2017 one lucky winner went home with a hefty $793k. Pinball Roulette and 1000 Diamond Bet Roulette were also sleek and thoroughly enjoyable.
The only drawback was the limited number of high limit tables. As a result, high rolling roulette enthusiasts may want to look elsewhere. Having said that, your average active player will be more than content with Casino.com’s offering of roulette games.
Age of the Gods: Roulette
Dragon Jackpot Roulette
1000 Diamond Bet Roulette
3D Roulette Premium
Premium Pro Roulette
Premium French Roulette
Premium American Roulette
Multi Wheel Roulette
Multiplayer European Roulette
Multiplayer French Roulette
Live Age of the Gods Roulette
Live Prestige Roulette
Live Grand Roulette
Live Roulette Lounge
Live Speed Roulette
Live Roulette Lounge French
Live UK Roulette
With over 30 live and non-live blackjack games available, players have plenty of choice. Our personal favourites were American Blackjack and Blackjack Scratch. However, there are numerous quirky extras, from Blackjack Peek to Buster Blackjack. Of course, most of the titles are supplied by Playtech.
One drawback we did find is that the blackjack games are perhaps best suited to conservative players. Table limits do not exceed £5,000. So users looking to bet big on this table game may be disappointed. Aside from this, Casino.com scored highly with their blackjack offering.
All Bets Blackjack
Franki Detorri's Magic Seven Blackjack
Perfect Blackjack Multihand 5
Lucky Lucky Blackjack
21 Duel Blackjack Multihand
Blackjack Super 21
Double Attack Blackjack
Progressive Blackjack Multiplayer
Multiplayer Blackjack Surrender
Live Grand Blackjack
Live Royale Blackjack 1
Live Royale Blackjack 2
Live Royale Blackjack 3
Live Royale Blackjack 4
Live Royale Blackjack 5
Live Blackjack Lounge 1
Live Blackjack Lounge 2
Live Unlimited Blackjack
Live Blackjack Lounge 4
Live Blackjack Lounge 3
Live Soirée blackjack
Live Blackjack VIP Lounge 1
Live Blackjack Lounge 5
Live Blackjack Lounge 6
Casino.com offers numerous table game favourites, including dozens of blackjack and roulette titles. And whilst the betting website ticks all the standard boxes, such as European, French and American roulette, it’s the less-common games that took our fancy. Players can find sic bo, pai gow poker, craps, plus several surprisingly entertaining titles, including Wild Viking and Stravaganza.
Video poker enthusiasts will feel at home at Casino.com. Players will find the common titles, such as Jacks or Better and Deuces Wild. But they will also find some interesting extras, including John Wayne and RoboCop.
The video poker games are all supplied by Playtech. As a result, premium quality visuals and immersive gameplay are the standard. In fact, for players fancying a change from the titles from the usual software providers, then Casino.com’s selection from Playtech is well worth a try.
Video Poker Games
Video Poker Games
Jacks or Better
Caribbean Stud Poker
10's or Better
2 Ways Royal
25 Line Aces and Faces
4-Line Deuces Wild
Aces & Faces
Jacks or Better
Unlike many betting websites that use Evolution Gaming, Casino.com’s Live Casino is supplied by Playtech. This actually makes for a refreshing change and we were impressed with the high quality of all the live titles. Admittedly the range isn’t quite as broad as Evolution Gaming, but there are still numerous blackjack, roulette, baccarat and, poker tables.
All the croupiers we came across were professional and we experienced no technical glitches. We also like that you can view some details about the dealer and the table history in the top right-hand corner of the screen.
However, we did feel some of the tables were somewhat dark and gloomy. So there is definitely some room for improvement if they’re to match the live casinos at betting websites using Evolution Gaming.
Live Casino Games
Age of the Gods Roulette
Roulette Lounge French
Royale Blackjack 1
Royale Blackjack 2
Royale Blackjack 3
Royale Blackjack 4
Royale Blackjack 5
Blackjack Lounge 1
Blackjack Lounge 2
Blackjack Lounge 4
Blackjack Lounge 3
Blackjack VIP Lounge 1
Blackjack Lounge 5
Blackjack Lounge 6
Prestige Mini Baccarat
Baccarat Lounge No Commission
Mini Baccarat No Commission
Grand Baccarat No Commission
3 Card Brag
Players can choose between both live and non-live baccarat titles. You can wager anything from £2 to £100. Among our favourite games were Grand Baccarat No Commission and Prestige Mini Baccarat. However, all the games we tried delivered a high-quality user experience.
The craps title from Casino.com is sleek and sophisticated. The game swiftly loads and then you’re greeted with a birdseye view of a black and gold table. Entering your position is straightforward and the minimum and maximum bets, plus the Roll feature are clearly displayed. You can bet from as little as £1 and wager a maximum of £1,000.
We actually found their craps game kept us glued to our screens for much longer than anticipated.
Casino.com offers one keno game from Playtech. You’re met with sleek red visuals and a powerful game that performs without so much as a hesitation. The maximum bet is £5 and the results and payouts are clearly displayed on either side of the screen. So while there isn’t a wide choice of keno games available, the title on offer is outstanding.
With around 50 progressive and non-progressive jackpot slots to choose from, there is ample opportunity to join the list of big jackpot winners. In fact, with some prize funds stretching into the millions, there are numerous titles with life-changing amounts of money up for grabs.
Hall of Gods
Gladiator Road to Rome
Pharaoh’s Treasure Deluxe
Hall of Gods
Great Blue Jackpot
Man of Steel
Superman The Movie
Age of Gods: God of Storms
Funky Monkey Jackpot
Batman V Superman Dawn of Justice
Age of the Gods: King of Olympus
Age of the Gods
Frankie Dettori Sporting Legend
Age of the Gods: Goddess of Wisdom
Batman & Catwoman Cash
Age of the Gods: Fate Sisters
Land of Gold
Age of the Gods: Prince of Olympus
Batman & Mr. Freeze Fortune
Batman & the Batgirl Bonanza
Batman & the Penguin Prize
Streak of Luck
The Love Boat
Bounty of the Beanstalk
Batman & the Joker Jewels
Batman vs Riddler
Cat In Vegas
Frankie Dettori's Magic Seven Jackpot
Zhao Cai Jin Bao Jackpot
Funky Fruits Jackpot
Gold Rally Jackpot
Fairest of Them All
Funky Fruits Farm
Time for a Deal
We have no information on jackpot winners at Casino.com.
You can access Casino.com’s betting products and games via their mobile-optimised site. The mobile platform manages to balance speed with extensive features and ease of use. You will find all available casino games in the lobby, making it easy to locate your favourite online pokies, for example. The site also works seamlessly with touchscreen technology, so you can navigate the site with a simple swipe and gestures. Casino.com also regularly brings out enticing new customer offers exclusively for mobile users.
On the downside, there are a limited number of casino games available. So whilst you will still find slots and variations of blackjack, roulette, and baccarat, you won’t have the same comprehensive offering found on the full desktop website.
Overall, Casino.com has clearly focussed on a fully immersive user experience, complete with powerful mobile casino games and the full range of services, from customer support to numerous deposit and withdrawal options.
Alongside the mobile-optimised site, headquarters have also built mobile apps available for iPhones, iPads and Android devices. We particularly like that in the online browser you can punch in your mobile number and receive a free SMS message with a link to the download.
Your mobile login details will be the same as your desktop credentials. Once you’ve logged in, you’ll see different game categories underneath the logo. You can browse through new and popular casino games, while the sub-sections make finding your favourite video slot games straightforward.
Casino.com app users are afforded the same extensive account controls as desktop users, so you can set up safe play limits and view your account history. In addition, all deposits made and games played from within the mobile app will see you accumulate loyalty points.
Overall, Casino.com’s mobile apps are first-rate and can be used to complement desktop play or solely for mobile betting.
Casino.com’s Android app is available from the Google Play Store. Players will find the same clean visuals and style found on the full desktop site. You can skip between video poker, their Live Casino, and of course, the best slots. There is also a neat search feature so you can quickly bring up your favourite desktop titles.
In addition, you get access to their 24/7 customer support team. We also appreciate that regular maintenance takes place on the app. This demonstrates headquarters are continuously trying to improve the user experience.
You can download Casino.com’s iPhone and iPad app from the iTunes Store. The app has been built exclusively for iOS devices, so it’s intuitive, sleek and powerful. It’s flush with player favourites, including slots featuring favourite characters, such as Superman, Batman, and Gladiator. Users will also find their huge progressive jackpots and an extensive list of tables games.
Finally, when you download the app you may benefit from their latest joining offers and welcome bonuses.
In terms of slots, Casino.com offers a couple of titles with exceptionally high maximum bets of up to £2,000. This is far above the industry average, making it a paradise for high rolling slot players.
However, the high stakes table games are limited. With one roulette table allowing £50,000 and blackjack games maxing out at £5,000, we were disappointed. So big spending table game players will find other online casinos are better suited to their needs. But slot players with significant bankroll will feel perfectly at home at Casino.com.
High Stakes Games
High Stakes Games
Age of the Gods Roulette
King of Olympus
Casino.com offers a well-thought-out VIP program. Players earn loyalty points everytime they play or deposit funds. The more comp points you accrue, the faster you progress through their VIP levels.
There are several things that we like about Casino.com’s loyalty scheme. Firstly, there is truly a long list of enticing benefits and bonuses. Secondly, once you become a VIP, you’re a VIP for life. That means benefits forever, unlike some betting sites that strip you of your VIP status if you don’t continue to meet conditions.
So if you’re an active player wondering whether the rewards for loyal customers at Casino.com are any good, you will be pleasantly surprised.
VIP Levels and Rewards
VIP Levels and Rewards
Regular deposit bonus, dedicated VIP promotions, 24/7 VIP team, an account manager, loyalty welcome bonus, special gifts, higher withdrawals, express payments Requirements: You need to accumulate 20,000 comp points and deposit a minimum £2,000
Regular deposit bonus, dedicated VIP promotions, 24/7 VIP team, an account manager, loyalty welcome bonus, special gifts, higher withdrawals, express payments, free cashback offers, invitations to exclusive VIP events Requirements: You need to accrue 50,000 loyalty points and deposit at least £16,000
Casino.com does not offer any sports betting products.
No live streaming offered.
No live betting offered.
No cashout function is offered.
Casino.com offer a range of scratchcards themed around everything, including films and celebrities. Our personal favourites were the Gladiator Scratch and The Six Million Dollar Scratch. However, with over a dozen more to choose from, there’s something for everyone.
The only drawback we found was some technical issues with the scratchcard titles available. For example, some wouldn’t load correctly and we experienced lag when inside others. But it should be noted it isn’t Casino.com themselves that build the games and new games, in particular, can run into teething problems early on.
Whilst we had tremendous fun playing the Pop Bingo title, it was the only bingo game available. As such, keen bingo enthusiasts may want to consider other betting websites that promise more variety.
But if you do need just the one game to immerse yourself in, Pop Bingo is up to the job. Fresh pink and green visuals keep the game light-hearted and easy-going. We also like how responsive and straightforward the game was. New players will quickly be able to get to grips with the layout while bingo veterans will feel at home almost instantly.
Casino.com offers more deposit options than most betting websites. Players can choose between standard debit/credit cards, PayPal, plus a selection of E-wallets and even the opportunity to pay by phone bill. It is only really Ukash and options to pay via Bitcoin that are missing.
The minimum deposit varies depending on the payment method used, but some are as low as £5 and others £10. This is great news for beginners with a limited bankroll or simply those looking to test the site.
Bank Wire Transfer
Players will appreciate the long list of payment methods available to withdraw their funds. However, it’s worth noting you will need to use the same method to withdraw winnings that you used to deposit funds.
On the positive side, minimum withdrawals start from just £5. Also, Casino.com is quick to help resolve any pending withdrawal problems.
On the downside, payout times are particularly poor at the online casino. Customer reviews are right to be unimpressed with waiting up to six days for their winnings, this is much longer than many other betting websites.
up to 6 days
up to 6 days
Bronze, Silver, and Gold players can withdraw a maximum of £15,000 per month. However, the withdrawal limit for VIP members is £30,000 per month.
We rated Casino.com’s customer support fairly highly. They tick the first box by offering 24/7 support via live chat, email and telephone. But where they really stood out was the knowledge of their support staff and wait times. Response times in their live chat were under a minute and they responded to all emails within a few hours.
The staff themselves effectively answered all our queries and helped resolve any technical problems. Whether it was their rewards system, payment methods or app download, they were on-hand to help and did so in a friendly manner.
We also like that the live chat directs you towards the relevant department at the beginning, ensuring you get the representative in the best position to resolve your issue. As a result, we’d recommend their live chat service as your first port of call. Then the free telephone or email support as secondary options.
Overall then, the customer support available is of a high-standard, which can be incredibly important for new players or even when current users run into problems.
The live chat service can be found in the bottom right-hand corner of the website.
Other Support Options
You can also see the FAQ and Complaints sections for further help.
You can play at Casino.com provided you meet several requirements. Firstly, you must be 18 years old or over. You must also agree to the betting site's terms and conditions. You must also not reside in any of the listed restricted countries.
Simply download their free software. You can then store casino games on your PC which when you load on your browser will be of the highest quality.
This computer program ensures fair play by randomly generating the results of online casino games. Therefore, results cannot be manipulated or replicated.
Head into the casino game you would like to play. Then simply hit the Chat button, type your message and hit the Chat button again to send it.
Firstly, go into the casino game you would like to check. Now select the menu button in the bottom right-hand corner of the screen and hit History. You can then view all previous details.
Log in and select Options. You can then browse through the list of choices to personalise and enhance your user experience. You will find visual, audio and game settings.
For those wondering ‘can I trust Casino.com?’ You’ll be pleased to hear Casino.com holds licenses from two highly respected bodies. This means new players that join can expect the online casino to adhere to licensing conditions that aim to protect consumers.
Gibraltar Gambling Commissioner
UK Gambling Commission
Australian dollar (AUD)
Canadian dollar (CAD)
Swiss franc (CHF)
Danish krone (DKK)
Pound sterling (GBP)
Hong Kong dollar (HKD)
Japanese yen (JPY)
Norwegian krone (NOK)
New Zealand dollar (NZD)
Swedish krona (SEK)
United States dollar (USD)
South African rand (ZAR)
Following continued success, Casino.com has branched out across the world. Players from Canada, South Africa, India and most of Europe can now join the online casino. However, there remain some notable restrictions, including players from Australia and the US.
Casino.com accepts players from the countries listed below and most other countries that are not on the list of rejected countries.
ONISAC Ltd and Mansion Europe Holdings Ltd for UK customers
The group’s history dates back to 2007, making it an experienced online casino. Long-time gamblers will have seen the name crop up on blogs and forums many times over the years. This is partly due to the parent company, Mansion Limited, who have released bold adverts and secured high-profile sponsorship deals with Premier League sides, including Tottenham Hotspurs and Manchester City.
The owners have come a long way since 2007. They now have offices and employees in numerous countries. Then there’s the growing number of sister sites and industry awards.
Why is this all important? Because it demonstrates head office is moving from strength to strength, delivering a top-tier online casino.
The majority of customer and industry reviews of Casino.com are positive. Yet as is the nature of digital betting, there will always be some unhappy customers, often as a result of confusion around bonus terms and conditions. Thankfully, our research and experience have shown the gambling company always moves quickly to resolve any issues promptly.
We were pleasantly surprised by Casino.com. Despite its modest offering of casino games, the user experience on both the full desktop website and mobile apps is superb. We also found sign up bonuses exceeded the industry average. As a result, we're happy to recommend Casino.com to our readers.
AskGamblers were impressed with the selection of casino games, particularly in the Live Casino. However, they did think the betting website could improve by opening its doors to more countries. AskGamblers review is accurate and comprehensive.
Negative reviews on TrustPilot are often a due to frustration around withdrawal times and bonus terms and conditions. Unfortunately, TrustPilot is a magnet for aggrieved customers. So their rating is not balanced, nor does it take into account that slow payout speeds are often a result of tough licensing conditions, which aim to protect customers.
Casino.com stood out in terms of sign up bonuses and their reputable licenses. But The Pogg felt payout speeds were poor and customer service needs improvement. They also scored Casino.com down for the limited number of software providers. We found The Pogg's review is balanced but not as comprehensive as others.
Casino Reviews rated the website security, live casino games and mobile apps. The huge jackpots available also caught their eye. Yet they felt Casino.com could enhance its software selection and bonus offers. We believe their review is fair and thorough.
If you have complaints related to Casino.com, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Note! Before you submit a complaint, please have a look at the list of common complaints and resolutions below.
Complaints and Resolutions
In accordance with licensing conditions, Casino.com may have to verify a player's identity and personal information. Therefore, failure to send in the correct documentation may result in a delay in paying out winnings.
Casino.com clearly state the bonus wagering requirements before a player accepts a welcome bonus or other promotion. Failure to meet wagering contribution requirements, which may vary between games, can result in Casino.com withholding winnings.
Like most betting websites, Casino.com does not build the casino games themselves. Instead software providers supply the games, which unfortunately, occasionally experience technical glitches. When this does happen, the game is suspended until it has been fixed and all remaining funds are returned to the player in question. If possible, Casino.com also try to ensure you do not lose any progress within the game.
Please use the email that's on your Casino.com account, or we are unable to assist.
Responsible gaming has been towards the top of the corporate responsibility agenda since day one. As such, Casino.com lays out 10 responsible gaming rules to play by. You can also set deposit limits by simply contacting the customer service team.
In addition, there is a useful Reality Check feature. This notifies you when you have been playing for a certain length of time and gives you the opportunity to exit. This can be set up by heading to My Account and then by selecting the Responsible Gaming tab.
Lastly, there is the option to request self-exclusion for anywhere from six months to five years. Note you will need to contact customer support to be able to re-activate your account and log in again once the period is over.
Management at Casino.com takes the security of their customer’s information and data seriously. For example, a firewall and RSA 128-bit encryption technology are in place across the full Casino.com desktop website and the mobile site. In addition, only highly secure payment methods are available.
Casino.com has a competitive affiliates program. There is a choice between CPA and revenue share models, as well as the possibility of developing a financial model tailored to your needs. The CPA plan could see you earn up to $500 for your traffic while the Revenue Share plan promises up to 50%.
Casino.com affiliates will receive localised marketing and language support in most European countries. This will include in-depth reports to help you enhance conversion rates. The speed and ease to register as a Casino.com affiliate also impressed us.