Box24 Casino has emerged as a reputable gambling website in its relatively short history. Calling on less well-known software suppliers, the gambling company offers a unique selection of casino games. Within which, customers will find an extensive range of slots and a generous choice of video poker games. Box24 Casino is also among the first betting sites to offer Bitcoin as a payment method.
However, our analysis will consider both the positives and negatives of signing up with this online casino. That includes combing through customer reviews, plus their latest welcome bonuses and no deposit bonus codes. We’ll also review the casino’s mobile offering and login process.
One of the first questions most prospective players will ask is whether the welcome bonus package is any good. Fortunately, Box24 promises competitive new player offers. In addition to free spins, the online casino has been known to offer over $1,000 in welcome deposit bonuses. Essentially, new players will have a serious amount of bonus funds to play around with when they sign up.
But before prospective players opt in for the signup bonus, it’s worth bearing in mind that bonus terms and conditions are tough. For example, there is often a 75x wagering requirement attached to welcome bonuses. Also, the maximum withdrawal limit from a joining bonus is often relatively low at just $100. Just a quick look at casino blogs and forums will tell you these are challenging stipulations to adhere to.
Overall then, Box24 bonuses are competitive and may help boost a player’s bankroll at the beginning, but getting hold of your winnings may prove challenging.
Box24 Casino’s welcome bonus package will see new players pick up a no deposit bonus of 25 free spins. Users can then expect a 200% up to $200 bonus with their first deposit. The following four deposits also come with rewards. The second, third and fourth deposits come with a 100% up to 100% bonus while your fifth deposit comes with a 175% up to $175 bonus.
Note to receive this signup bonus new players must deposit a minimum of $25 each time. Also, the maximum amount a player can withdraw from the welcome bonus is $100.
Box24 Casino’s welcome bonus comes with a 75x wagering requirement before a withdrawal can be requested. Note these play through requirements must be met within seven days of bonus funds being credited to your account.
Available in: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Finland, France, Germany, Greece, Hungary, Latvia, Lithuania, Malaysia, Malta, New Zealand, Norway, Portugal, Slovakia, Slovenia, South Africa, Sweden, Switzerland and many more
Box24 Casino does not currently have any active bonus codes.
Refer a Friend
Box24 Casino does not offer any rewards for referring a friend.
There is no shortage of promotions at Box24 Casino. In fact, the betting website hosts different deals every day of the week. These are normally deposit bonuses, ranging anywhere from 75% up to $75 to 300% up to $999. Box24 Casino also runs weekly tournaments with huge cash prizes. Other popular competitions have included their guess the game and quirky word hunt promotions, where predicting the correct answer when you log in earns you a prize. Then there’s loyalty cash-back, free spins on popular slots, and chips for table games.
Overall, the online casino manages to spread their on-going offers across their betting products and casino games. Essentially, there’s an offer for all player types, including special deals for cryptocurrency users.
Join a race in a few easy to steps for your chance to win Box24 Casino's new tournaments. Simply log in to your account, select Races and then Join Race. Once in the race, just select the available game and start spinning.
Several races run each day so there's plenty of opportunities. You just need to accrue more points on that game than other players. The points system works as follows:
Every win = 50 points
3 Wins in a row = 150 points
3 Losses in a row = 200 points
Big Win (10x Your Bet Amount) = 1500 points
So buckle up your seatbelt and top Box24 Casino's 5th Races leaderboard.
There's a 1st place prize of £10,000 in Box24 Casino's Grand VIP Tournament. Simply deposit at least £500 on either Monday/Tuesday, Wednesday/Thursday, or Friday/Saturday each week. You'll then receive one tournament point for every £1 wagered and the player with the highest number of points will win.
Don't think you'll go home empty-handed if you don't win 1st place either as there are lots of cash prizes:
1st - £10,000
2nd - £7,500
3rd - £5,000
4th - £2,500
5th to 1oth - £1,000
11th to 20th - 1.000 chip
Note winners are announced each week one hour after each promotional period ends. Also, the chips come with a 25x wagering requirement.
Ends in 15 days (July 31, 2018) | Not available in USA
Box24 Casino is giving away some serious cash prizes this month:
1st - £50,000
2nd - £12,500
3rd - £5,000
4th to 10th - £1,000
11th to 30th - £500
To enter you just need to deposit at least £50 and you'll be entered into the weekly raffle with a shot at a £200 prize. To win the whole tournament, you'll need to collect the most points as Box24 Casino awards one point for every £1 wagered on any slot and two points for each £1 bet on selected slots.
Every Sunday between 06:00 and 12:00 UTC +2, Box24 Casino run a tournament with huge prizes:
1st place - £2,500
2nd place - £750
3rd place - £300
4th to 10th place - £100
11th to 25th - £50
To get involved, deposit at least £50 and then Box24 Casino will award you one point for each £1 wagered on any slot game. Alternatively, play on the slot games below for double the points on each £1 wagered:
Make your first three deposits with Bitcoin to pick up a 400% bonus. This enticing promotion is available to both new players and existing customers. Simply head to the Cashier and follow the on-screen instructions.
To qualify for this offer you must deposit a minimum of £25. Note the Bitcoin bonus also comes with a 99x wagering requirement. Also, you must meet playthrough requirements within seven days of bonus funds being credited to your account.
Two exciting new games have gone live on the Box24 casino platform:
Asgard - Viking Gods await your arrival in Asgard. This dynamic 3 x 5, 25 pay line video slot from Pragmatic Play is home to stacked symbols and expanding wilds. There's also a fantastic free spins feature.
Robin of Sherwood - Join Robin on his adventure into Sherwood forest for riches. This 243-way online pokie from Microgaming is action-packed from the very first spin. You'll get to face off with the Sherrif of Nottingham and numerous opportunities to win big with enticing features.
Box24 Casino Reels Out Brand New Slots
Box24 Casino customers will be pleased to see three cutting-edge new games on the betting platform. Among the latest editions are:
Ogre Empire - Join the people in a fantasy kingdom and battle against the ogre. Fortunately, there are royal rewards and 2x Wild Wins, not to mention a wild flower blossom that turns other symbols into Wilds.
Temperance - Dive into this underwater city and protect civilisation from temptation. This 20 payline slot has a unique dystopian theme that's easy on the eye. There are stacked Wilds, free spins, bonus games, a 10x multiplier, and more.
Wild Scarabs - Set against alluring Egyptian skies, this online pokie promises the latest and greatest in casino graphics. The dazzling design and two enticing Wild features are sure to make this latest slot title a firm favourite.
Box24 Casino To Accept Bitcoin Payments
Box24 Casino opens its doors to cryptocurrency users by accepting Bitcoin payments. Cryptocurrencies offer a fast, secure, and inexpensive way to fund player accounts. The online casino is also making depositing with Bitcoin straightforward:
Log in and select Deposit from the top-right hand corner of the page
Enter amount and select Bitcoin as the payment method
Copy and confirm the Bitcoin address into your Bitcoin wallet
Note Cubits, CEX.IO, Kraken, and breadwallet are among the recommended Bitcoin wallets.
Box24 Casino Introduce Titles From Microgaming
Box24 have expanded their offering with the introduction of casino games from software heavyweight Microgaming. The software supplier is highly praised in the digital casino space and now Box24 customers will get to play their top-tier titles. The casino's users simply need to keep their eyes peeled for new additions in the Slots and Table Games sections.
Box24 Casino has games in numerous categories. For example, players will find a decent selection of slots and table games. That includes numerous jackpot slots, as well as blackjack and roulette. It’s also worth highlighting that the platform hosts a number of live casino and scratchcard games, as well as a large selection of video poker titles.
Despite scoring highly overall for their game selection, there is a distinct lack of casino poker games on the betting site. In addition, those looking to play bingo and craps will be disappointed.
Note the selection of Box24 Casino games available varies somewhat depending on where you sign up and play from.
All Box24’s games and betting products are accessible from popular devices.
Box24 Casino uses six software providers, including industry staple BetSoft. By calling on numerous software suppliers, players get a choice of different styles and approaches. Essentially, users are more likely to find casino games that suit their preferences.
On the whole, we found the titles promised an intuitive user experience, with excellent quality visuals and sound. Yet it is worth noting that some of their software suppliers are less well-known than the likes of NetEnt or Evolution Gaming, for example. And some user reviews are critical of the software options available.
There are over 700 slot games available at Box24 Casino. This includes over 100 classic slots that have their own category in the menu bar. Users will find video slots themed around everything from gangsters and dinosaurs to sports and ocean treasure. There are also some fantastic titles based on popular films and TV shows, including Game of Thrones. There are 3-reel online pokies all the way up to 7-reel slot games. So if you’re looking for first-rate visuals and variety, then there’s more than enough titles to keep you spinning.
These are some of the best slots offered by Box24 Casino, based on our opinion and popularity with players.
Redbeard and Co
Although there are over 700 titles, the following four are arguably the best slots on offer:
Sugar Rush – Take a trip to the candy store with this sugar-sweet video slot. This game is great for players of all budgets, with minimum bets of $1 and maximum wagers of up to $250. With 5 reels and 20 paylines, if you can resist the urge to snack then this game could keep you entertained for hours.
Silver Unicorn – This slot machine will take you on a magical adventure through an enchanted forest. Get lucky and you’ll bag the treasure at the end of the rainbow. You’ll also play to the soothing sound of violin strings. Plus, there are free games and a 3x multiplier to keep things interesting.
Magic Shoppe – This 3D video slot is packed full of enticing features, including free spins and the opportunity to win over 500,000 credits. Sleek visuals and an array of magical symbols make this game hassle-free fun. It also boasts a payout percentage in the mid-nineties.
Redbeard and Co – Embark on a pirate adventure based on a true story. If you can track down the loot the rewards could be substantial. This 20-payline slot from Octopus Gaming is intuitive and comes with a powerful autoplay function. You can also test drive the game first in free-play mode.
Trolling for Treasure
Sin City Nights
Puppy Love Plus
Sugar Pop 2
A Christmas Carol
After Night Falls
At the Movies
Under the Sea
The True Sherrif
A Day at the Derby
Three Times the Riches
Players have access to around 20 roulette games at Box24 Casino. The majority are non-live titles, however, there are also several live roulette games available. Among the most popular are Zoom Roulette and Roulette Titanium. But for players seeking a quirky extra, Crystal Roulette may be worth a try.
The roulette titles are supplied by numerous software providers, catering to all player types. So users will find VIP tables as well as standard American and European tables. Note all the non-live roulette games can also be tested in free-play mode first.
Vip European Roulette
European Roulette Gold
Premier Roulette Diamond Editi
Multi Wheel Roulette Gold
Roulette Black Diamond
Common Draw Roulette
Vip American Roulette
Live Spanish Roulette
Live American Roulette
Live English Roulette
There is a generous selection of blackjack games at Box24 Casino, the majority of which are non-live titles. Users will find American Blackjack, European Blackjack, and Multihand Blackjack. In fact, the range of titles is more than enough to satisfy most blackjack enthusiasts.
We particularly like that you can see how many users are playing each blackjack title from the thumbnail in the menu. This is a straightforward way to ascertain which games are the most popular.
Premier Blackjack Hi Lo Gold
Spanish 21 Blackjack Gold
Classic Blackjack Gold
Multi-hand European Blackjack
Double Exposure Blackjack
Vegas Single Deck Blackjack Go
HiLo 13 European Blackjack Gold Series
High Limit European Blackjack Gold Series
Spanish 21 Blackjack
Big 5 Blackjack Gold
Atlantic City Blackjack Gold
Multi Hand Atlantic City Blackjack Gold Series
Vegas Strip Blackjack Gold
Multi Hand Classic Blackjack G
European Blackjack Redeal Gold Series
Premier Blackjack High Streak
Multi-Hand Premier Blackjack
European Blackjack Gold
Vegas Strip Blackjack
Super 7 Blackjack
There are over 50 table games available at Box24 Casino. The bulk of which consists of variations of roulette and blackjack. However, there are also baccarat, craps, and pontoon titles. The only notable absence is casino poker. Essentially, users will be spoilt for choice with numerous popular and less common variations of table game favourites. There are also titles geared towards both budget betters and those with deep pockets.
With dozens of video poker titles at Box24, this is a department the betting site excels in. There are games in all categories, including Jacks or Better and Deuces Wild. And for players seeking a change from the standard games, Split Way Royal and Pyramid Bonus Deluxe make for entertaining alternatives.
Their selection of video poker titles are brought to life by several software suppliers, so users will find nuances to suit different player styles. But importantly, all the games we played were of a decent quality.
Video Poker Games
Video Poker Games
Jacks or Better
Pyramid Deuces Wild
Multihand Double Bonus
Double Double Bonus
Multihand Bonus Deluxe
Poker 3 Heads up Hold'em
Pyarmid Double Jackpot
Bonus Deuces Wild
Pyramid Aces and Faces
Multihand Joker Poker
Jacks or Better
Multihand Jacks or Better
Multihand Deuces Wild
Deuces and joker
Double Bonus Poker
Triple Edge Poker
Multihand All American
Multihand Double Jackpot
Deuces and Jokers
Multihand Bonus Poker
Three Card Rummy
Pyramid Jacks or Better
Aces and Eights
Pyramid Joker Poker
Aces and Faces
Tens or Better
Deuces and Joker
Bonus Poker 50 Hand
Double Double Bonus Poker
Tens or Better 5 Hand
Split Way Royal
Pyramid Bonus Deluxe
Bonus Deuces Wild 5 Hand
Bonus Poker 10 Hand
Aces and Eights 50 Hand
All American Poker 1 Hand
Deuces Wild 1 Hand
Jacks or Better 10 Hand
Double Bonus Poker 5 Hand
Aces and Eights 10 Hand
Jacks or Better 1 Hand
Tens or Better 1 Hand
Bonus Deuces Wild 10 Hand
Deuces Wild 5 Hand
Double Bonus Poker 10 Hand
Once you log in, select Live Casino from the left-hand menu and you’ll be met with around 10 high-quality games. The majority of titles are variations of roulette and baccarat. However, we would like to see Box24 Casino expand their offering of live blackjack games. The addition of live poker titles would also be welcomed by many.
Having said that, all the live casino games we tested loaded promptly and were free from any glitches or delays. In addition, all the croupiers were courteous and professional. We also appreciate that the results of each round are displayed clearly on the screen.
Live Casino Games
There are several baccarat games available, spread fairly evenly between live and non-live titles. With all, you get a clear birdseye view of the table, with your wager options and a menu along the bottom. We like that several of the titles provide on-screen instructions for new players. Plus, table minimums and maximums vary to suit players of all bankroll, with some allowing maximum stakes of $1,000. As a result, Box24 Casino is a sensible choice for keen baccarat players.
There is one craps title from Micrograming. The game is ideal for new players as there are detailed on-screen instructions to help you get started. You can view how much you’ve wagered, won, and lost from within the title. And, of course, you can try the craps game out with virtual money before you wager your own capital.
There are a few keno games available at Box24 Casino. Players can either use the search bar or select the Other Games section to locate the titles.
The software suppliers have taken a no-frills approach. As a result, the visuals, including the tables and buttons, are all basic. On a more positive note, the autoplay functions work seamlessly and you can test-drive the games with $500 in virtual casino cash before you risk real money.
With around 20 jackpot games, there are ample opportunities for Box24 customers to test their fortunes. Simply head to the Slots section from the menu and look for titles with a red Jackpot boarder. You may also want to give jackpot games with the HOT ribbon some extra special attention. And who knows, with huge prize funds and numerous titles available, joining the list of jackpot winners below may only be a few spins away.
Diablo 13 JP
Black Diamond JP
Reels of Wealth
Good Girl, Bad Girl
A Night in Paris JP
Charms And Clovers
Legend of the Nile
It Came From Venus
At The Copa
Mega Glam Life
March 15 2016
Scary Rich 2
March 3 2016
March 1 2016
Box24 Casino recognises that an increasing number of users today play from mobile devices. Therefore, they offer a fully-optimised mobile platform, complete with almost all the same casino games and betting products. That includes their jackpot slots, video poker titles, and their live casino.
Mobile play works seamlessly from both Android and iOS devices. Mobile and tablet users are also afforded extensive account controls. This allows players to set safe play limits. In addition, Box24 users can contact customer support, plus are afforded access to all deposit and withdrawal methods.
Yet the highlight for us is that you can switch between devices without losing your progress. So as long as you’re logged into the same account, you can pick up where you left off on your iPad, for example.
There is not currently an exclusive Android mobile app available to download from the Google Play Store.
There is not currently an iPhone or iPad app available to download from the iTunes store.
High rollers will feel at home at Box24 Casino. There are slot games that allow players to wager over $100 per spin. Table game players with deep pockets will also be pleased to find there a choice of titles accepting high stakes.
Note maximum betting limits will also increase as you climb through the VIP levels.
High Stakes Games
High Stakes Games
VIP American Roulette
Dr. Jekyll and Mr. Hyde
A Night in Paris JP
Box24’s VIP program consists of six levels, starting with Basic and climbing to Master. As you’d expect the perks and promotions improve as you move through the levels. However, they typically include unique bonuses, exclusive tournaments, VIP events, the latest gadgets, and 24/7 Account Managers.
The good news is accumulating comp points is straightforward – simply deposit and play on any of Box24’s casino games. The gambling company will then reach out to you when you’ve accrued enough loyalty points to move onto the next level.
VIP Levels and Rewards
VIP Levels and Rewards
Basic VIP level holders have access to 24/7 customer support. Requirements: 0-1,000 loyalty points
Reaching the Silver VIP level gets you 24/7 support, plus 50 birthday and anniversary bonus points. Requirements: 1,000 loyalty points
Once you reach Gold VIP level, you receive 24/7 support, plus double the birthday and anniversary bonus points. Requirements: 5,000 loyalty points
Platinum VIP level qualifies you for 24/7 support, plus 200 bonus points for your birthday and anniversary gifts. You'll also benefit from exclusive promotions and tournaments. Requirements: 20,000 loyalty points
Reach Titanium VIP level and you'll receive 24/7 support, as well as 500 bonus points for your birthday and anniversary gifts. In addition, you'll get access to exclusive promotions and tournaments, plus higher bet limits on games. Requirements: 50,000 loyalty points
Reach the Platinum VIP level and the rewards are numerous. On top of 24/7 support, you'll receive a surprise gift for your birthday and anniversary bonus. You'll also get exclusive promotions and tournaments, as well as higher bet limits on games. On top of that, you can expect a personal VIP host and invitations to exclusive events. Requirements: 150,000 loyalty points
Box24 does not offer any live casino games.
No live streaming offered.
No live betting offered.
No cashout function is offered.
There are a couple dozen scratchcards available from Box24’s Other Games section. All promise easy-going fun. You can choose from several cards on each title. All are intuitive, ensuring it’s quick and easy to scratch away with your cursor, hopefully revealing a cash prize.
You can deposit funds into your Box24 Casino account via Visa, Mastercard or Bitcoin. It’s worth noting the number of deposit options at most other betting websites is higher. However, not so many allow players to fund their accounts via Bitcoin. So cryptocurrency users looking for a secure and effective means to transfer funds may well appreciate this deposit option. It was also refreshing to see the minimum deposit at Box24 is just £10, catering to budget players.
Aside from these positives, the online casino could widen its appeal by accepting the likes of PayPal, Ukash, Skrill, and Neteller.
You can withdraw winnings from your Box24 account via an online wire transfer, paper check or eCheck. In addition, you can withdraw funds to a Bitcoin wallet.
The minimum withdrawal amount is relatively high at Box24 Casino, ranging from £100 to £500. Users should also factor in the rather steep fees that come with each withdrawal. On a more positive note, customer service is quick to tackle any pending withdrawal problems.
Bank Wire Transfer
Up to 5 days
Up to 7 days
There is a weekly withdrawal limit of $4,000 per week.
24/7 customer support is available through live chat and email. Although on-hand around the clock, prospective players will be interested in the quality of that support. Fortunately, customer service agents are fairly knowledgeable. For example, they can talk you through current no deposit bonus codes and any casino download requirements. They are also quick to help fix any casino login issues that you may have.
On the downside, live chat is only available to account holders. This is a shame and could deter prospective customers who may have questions about new customer offers, for example. Also, those looking for a Box24 contact number will be disappointed by the lack of telephone support.
24/7 live chat support can only be accessed once you're logged into your Box24 account.
Other Support Options
You can also see the FAQ and Complaints sections for further help.
To register for an account select Join Now and enter the requested information. Then select your preferred currency and hit Sign Up.
To verify your Box24 Casino account, send the following documents to email@example.com:
1. A copy of a valid photo ID, such as driver's license or national identity card
2. A utility bill from the last three months which must match the address you used when you joined Box24
3. Front copies of the credit cards you've used to fund your Box24 account in the last six months
If you would like to forfeit a Box24 casino bonus or promotion, you will need to contact the betting site via live chat.
A cashback bonus is a financial reward that represents a specific sum of money that you've deposited and played that you can claim back.
If you do choose to play with a cashback bonus, you will only receive the funds once you have lost the corresponding deposit.
Firstly, try deleting your cache and cookies. If that fails, try using an alternative payment method to deposit funds into your Box24 account. If you are still encountering problems, contact the online casino's live chat support.
You can view your game and wagering progress from within My Account. Once there, select Game Sessions. You will then be met with a list of your recent bets, active bonuses, plus remaining wagering requirements.
Box24 Casino holds a license from the Government of Curacao. Although this is not the most reputable of licensing bodies, this is a legitimate gaming license, that should afford consumers some degree of protection.
On top of the numerous fiat currencies that Box24 accepts, Bitcoin is also an option. This additional choice offers players a fast, secure, and cost-effective means to fund their casino account.
Australian dollar (AUD)
Canadian dollar (CAD)
Pound sterling (GBP)
United States dollar (USD)
South African rand (ZAR)
Box24 Casino accepts players from the countries listed below and most other countries that are not on the list of rejected countries.
Players from the following countries are not able to play at Box24 Casino.
British Indian Ocean Territory
Virgin Islands, British
Falkland Islands (Malvinas)
South Georgia And Sandwich Isl.
Turks And Caicos Islands
Deckmedia N.V. Casinos
Box24 Casino was not one of the first on the digital betting scene. In fact, their history technically only dates back to 2009. However, the owners of Box24, Deck Media, also operate several successful sister casinos. Plus, employees at the company headquarters have extensive casino experience between them.
The founders’ goal since day one was to provide an immersive online gaming experience from the comfort of home. Within that, they wanted a cutting-edge platform and casino games, both missions they’ve arguably achieved.
Along the way, management has tackled problems and improved services, including their VIP program and promotional coupons. So with all of this in mind, it’s perhaps unsurprising that Box24 now has over a million players globally.
Reviews of Box24 help demonstrate certain strengths and weaknesses. For example, it’s obvious most are impressed with the online casino’s slot games and video poker titles. Sign up bonuses and on-going offers are also key benefits. Yet reviews show the gambling company needs to improve its payment processes. They could also increase their appeal by offering their services to players from more countries.
Box24 has a lot to offer players, particularly slot enthusiasts. Around the clock support and the option to pay by Bitcoin also earns it kudos points. Yet the betting website would need to expand its selection of casino games and improve their payout times to climb further up our rankings.
AskGamblers review highlight the impressive array of slots and video poker games. They also like the 24/7 live chat support available. The major downside for them is the numerous restricted countries. Whilst their review is impartial, it is somewhat outdated.
In The Pogg's opinion, Box24 excels in the customer service department. However, slow payout speeds, weak licensing, and the software suppliers dragged the overall rating down. Unfortunately, we do not feel The Pogg's review is entirely balanced. They focus on the negatives while missing some of the online casino's notable benefits.
The Wizard of Odds
High points in The Wizards of Odds review are the less well-known software suppliers and the selection of slot games. However, their review does demonstrate the limited choice of deposit and withdrawal options available to Box24 customers. We believe their review is fair.
Casino Listings appreciate the range of welcome bonuses and sign up offers. They also like customer support. But their review was less impressed with the slow payout times and the minimal choice of table games.
Gambling Sites review praises the range of sign up bonuses and promotions. They also approve of the unique selection of casino games. Drawbacks for them are the vague bonus terms, plus the hit and miss customer support. We believe their review is both balanced and accurate.
If you have complaints related to Box24 Casino, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Note! Before you submit a complaint, please have a look at the list of common complaints and resolutions below.
Complaints and Resolutions
Box24 have a number of security protocols in place to protect against fraud and money laundering. As a result, a player's identity often need to be verified before a withdrawal can be processed, which may take some time. In addition, the betting site also randomly checks accounts which can delay the withdrawal process further, as it did in this case. However, the winnings were eventually paid out in full.
Before a player accepts a bonus, Box24 clearly details the associated terms and conditions. So with some sign up bonuses and promotions, players will have to deposit a certain amount before they can claim and withdraw any bonus funds. In this case, Box24 instructed the customer on the steps required before they could withdraw their bonus winnings so the complaint was resolved.
There are numerous different departments at Box24, from customer support to accounting. Unfortunately, there can sometimes be poor communication between teams at the online casino and with players. This can result in players having to wait for their payment to be processed and not getting the prompt responses they seek. But although the player had to wait some time for their winnings in this case, they were eventually paid.
Please use the email that's on your Box24 Casino account, or we are unable to assist.
Management at Box24 advocates responsible gaming as per their corporate responsibility to players. Firstly, on the online casino’s gaming screens, players can see precisely how much they’ve spent and how long they’ve been playing. Users can also choose to limit the amount of money they can deposit into their Box24 Casino accounts.
In addition, self-exclusion tools can be implemented to prevent a player accessing their account for a prolonged period of time. During this time, players won’t receive the gambling company’s newsletter or their latest promotions and no deposit bonus codes. Finally, Box24’s Responsible Gaming section can direct players to GamCare’s self-assessment tool.
Head office ensure 128-bit SSL encryption technology is used to obscure data sent between players and Box24. These security protocols are in place throughout the full desktop website and the online casino’s mobile site. Box24’s platform and processes also boast stamps of approval from the Security Standards Council, Norton, and McAfee.
The Box24 affiliates program is run by Deckmedia. Affiliates start on a basic commission of 30%, although it can climb to 45%. There is also a 5% commission for referring other affiliates to their program. There is no carryover or bundling. Also, 24/7 support is on-hand to assist aspiring affiliates. In addition, affiliates will receive comprehensive real-time stats and in-depth website traffic reports.